Settings and activity

132 results found

1. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Maria Lorenza supported this idea  ·  Aug 16, 2024

2. ability to add different email to send the 2 factor authentication code

   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 16, 2024

3. Ability to download or view SMS transcripts

   47 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 16, 2024

4. Extend the duration of on demand call recording and automatic call recording in server.

   13 votes

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   New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 15, 2024

5. Desk phone caller ID

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 9, 2024

6. use RingCentral to call in to a MS Teams presentation

   5 votes

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   Under Review  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 8, 2024

7. Disable Call Monitoring Notification

   19 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Jul 22, 2024

8. Retain the main number as SMS outbound caller id.

   45 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Jul 17, 2024

9. block spam / special numbers from sending me an MMS or SMS

   34 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Jul 17, 2024

10. Identify that a Call Has Been Forwarded to Recipient

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jul 15, 2024

11. Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jul 15, 2024

12. Put Total/Count of Contacts on Desktop App

    3 votes

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    1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jul 11, 2024

13. Analytics filter

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jun 27, 2024

14. Route 911 call to onsite Police Force/Security vs. Public Emergency Services

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jun 26, 2024

15. Adding a "country" filter in analytics portal

    19 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Shared SMS were multiple users can receive and send SMS on specific number

    1,351 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Maria Lorenza supported this idea  ·  Jun 13, 2024

17. Listen to voicemail last in, first out

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jun 5, 2024

18. Ability to customize Record User name over the phone

    1 vote

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    0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    Maria Lorenza shared this idea  ·  May 8, 2024

19. Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User

    4 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza shared this idea  ·  May 2, 2024

20. RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  May 2, 2024