Settings and activity

148 results found

1. CNAM feature for Canada

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   115 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

2. IVR Menu option If caller enters no action after the prompt played 3 times

   24 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

3. Ability to change the times the prompt is played if caller enters no action

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

4. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   Maria Lorenza supported this idea  ·  Aug 28, 2024

5. incoming call waiting for call queues

   7 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 23, 2024

6. Allow users to place call on hold to answer second incoming call

   15 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 23, 2024

7. Ability to answer more than 1 call from a call queue.

   49 votes

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.

   Maria Lorenza supported this idea  ·  Aug 23, 2024

8. Answer incoming call when engaged on another call

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 23, 2024

9. Call queue pick-up members should be able to pick-up any calls from the call queue not just the overflow calls

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 23, 2024

10. Turn off Call Queue incoming call notification

    6 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 23, 2024

11. Caller ID name should be visible for Toll Free

    143 votes

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    Future Consideration  ·  29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

12. Ability to remove the option to receive voicemail notification when receiving faxes

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

13. An option for a user to manually play an announcement while in an active call

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

14. Ability to play a pre-recorded audio during live calls.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

15. Increase the number of attempts a fax has to succeed.

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 20, 2024

16. Ability to customize password for Poly phones without reverting it to the default.

    11 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 20, 2024

17. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Maria Lorenza supported this idea  ·  Aug 16, 2024

18. ability to add different email to send the 2 factor authentication code

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 16, 2024

19. Ability to download or view SMS transcripts

    50 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 16, 2024

20. Extend the duration of on demand call recording and automatic call recording in server.

    15 votes

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    New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 15, 2024