Settings and activity
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115 votes
Maria Lorenza
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https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
Maria Lorenza
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7 votes
Maria Lorenza
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15 votes
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49 votes
You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
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10 votes
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Maria Lorenza
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143 votes
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Maria Lorenza
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
Maria Lorenza
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4 votes
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50 votes
Maria Lorenza
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15 votes
Maria Lorenza
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