Settings and activity

153 results found

1. Increase the number of callers allowed in queue to 50 callers

   11 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 11, 2024

2. Auto reply that number is disabled for SMS

   40 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live as of 7/10/2025-- additional details have been added to the failure message.

   Maria Lorenza supported this idea  ·  Sep 11, 2024

3. Ability to retrieve deleted calls

   34 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 9, 2024

4. Choose a specific user for call recording announcement

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 4, 2024

5. Ability to create sms group name

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Maria Lorenza shared this idea  ·  Sep 4, 2024

6. CNAM feature for Canada

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   116 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

7. IVR Menu option If caller enters no action after the prompt played 3 times

   41 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

8. Ability to change the times the prompt is played if caller enters no action

   10 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

9. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   Maria Lorenza supported this idea  ·  Aug 28, 2024

10. incoming call waiting for call queues

    7 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 23, 2024

11. Allow users to place call on hold to answer second incoming call

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 23, 2024

12. Ability to answer more than 1 call from a call queue.

    49 votes

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

    Learn more here:

    👉 Allowing call queue members to handle multiple calls.

    Maria Lorenza supported this idea  ·  Aug 23, 2024

13. Answer incoming call when engaged on another call

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 23, 2024

14. Call queue pick-up members should be able to pick-up any calls from the call queue not just the overflow calls

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 23, 2024

15. Turn off Call Queue incoming call notification

    7 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 23, 2024

16. Caller ID name should be visible for Toll Free

    152 votes

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    Future Consideration  ·  30 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

17. Ability to remove the option to receive voicemail notification when receiving faxes

    24 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

18. An option for a user to manually play an announcement while in an active call

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

19. Ability to play a pre-recorded audio during live calls.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

20. Increase the number of attempts a fax has to succeed.

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 20, 2024