← RingCentral Ideas

Settings and activity

135 results found

  1. Update your cell phone carrier companies for sms notifications

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  2. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    13 votes
    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Katherine supported this idea  · 

  3. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    22 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Katherine supported this idea  · 

  4. Streaming Music / Message on Hold

    77 votes
    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Katherine supported this idea  · 

  5. Site specific directory, Hide the company directory from specific users only

    91 votes
    6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  6. Call waiting for queue calls

    163 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Katherine supported this idea  · 

  7. Read notification for RingCentral messages

    173 votes
    56 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
    Katherine supported this idea  · 

  8. Enable a true DND presence sync

    169 votes
    18 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Katherine supported this idea  · 

  9. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Katherine supported this idea  · 

  10. Multiple Voicemail Greetings

    195 votes
    Future Consideration  ·  52 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Katherine supported this idea  · 

  11. Retain Caller ID information regardless of blind/warm transfer type

    209 votes
    20 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Katherine supported this idea  · 

  12. Separate ring for Desktop app and Mobile app

    207 votes
    31 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  13. Position in Queue, Estimated wait time, and Call queue caller call back feature

    218 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Katherine supported this idea  · 

  14. Email correspondence within a case should be visible in the support site case information

    15 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Katherine supported this idea  · 

  15. Dismiss "To start your agent session, connect to RingCX" on keypad

    2 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    For CX SPOG feature to launch CX from EX on the dial pad could cause confusion. Especially for agents that are back up and may not be using CX all the time.

    Katherine supported this idea  · 

  16. Dedicated phone number or menu option for CX partner support

    8 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Katherine supported this idea  · 

  17. Deskphone pairing play voicemail

    24 votes
    Future Consideration  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    Adding this feature would be helpful in migrating EOL UC system to UCaaS. It would make the transition easier.

    Katherine supported this idea  · 

  18. Permanently minimize the AI Notes and Transcript box

    82 votes
    20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  19. Ability to disable pop up on the incoming call using RingCentral app

    83 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Katherine supported this idea  · 

  20. Absorb free RingCentral account into company account

    8 votes
    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    this happens all the time and a big pain to have fix with users or when you are uploading users into the portal.

    Katherine supported this idea  · 
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