← RingCentral Ideas

Settings and activity

22 results found

  1. Run Reports for users synced in RingCentral And Microsoft Teams

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Don Marshall supported this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Don Marshall commented  · 

    Any update and is there a Beta version availible?

  3. Voicemail Setting Permission for custom role

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Don Marshall supported this idea  · 

  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    568 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Don Marshall supported this idea  · 

  5. Business Analytics - Average Speed of Answer per Queue

    3 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Don Marshall supported this idea  · 

  6. Audit Trail Enhancements

    206 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Don Marshall commented  · 

    If an admin disables an account we don't know who? Especially in very large accounts?

  7. RingCentral App Compatibility with Paralells Virtual Desktop

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Don Marshall shared this idea  · 

  8. Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage

    8 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Don Marshall commented  · 

    Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage

    Don Marshall shared this idea  · 

  9. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  10. Display our company logo alongside Caller ID to outgoing call recipients

    14 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  11. Need APIs to expose license usage details for BI reporting

    34 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?

  12. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    123 votes
    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?

  13. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    70 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?

  14. Different Call Recording Announcement settings per site

    18 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  15. Dial by Name directory by site

    28 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

  16. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    284 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Don Marshall supported this idea  · 

  17. Integrate heytaco!

    2 votes
    Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Don Marshall commented  · 

    Hey Taco is available in Slack and MS Teams . So my customer migrating from those platforms are missing Hey Taco to give Kudos to their employees as they has in the past!!!!

  18. Domain Control

    65 votes
    Implemented  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes
    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Admin →
    How important is this to you?

  20. Allow admin management of virtual background feature for meetings

    34 votes
    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Admin →
    How important is this to you?
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