Settings and activity

22 results found

1. Run Reports for users synced in RingCentral And Microsoft Teams

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Don Marshall supported this idea  ·  Jul 19, 2024

2. Shared SMS were multiple users can receive and send SMS on specific number

   591 votes

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   115 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

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   Don Marshall commented  ·  May 8, 2024  ·  Edit…  ·  Delete…

   Any update and is there a Beta version availible?

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3. Voicemail Setting Permission for custom role

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Don Marshall supported this idea  ·  May 6, 2024

4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   455 votes

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   Future Consideration  ·  63 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Don Marshall supported this idea  ·  Apr 9, 2024

5. Business Analytics - Average Speed of Answer per Queue

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Don Marshall supported this idea  ·  Apr 9, 2024

6. Ability to track who disabled an account in the RC app using the audit trail

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Don Marshall shared this idea  ·  Aug 18, 2021

7. RingCentral App Compatibility with Paralells Virtual Desktop

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   0 comments  ·  Contact Center & RingCX » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Don Marshall shared this idea  ·  Jul 28, 2023

8. Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Don Marshall commented  ·  May 19, 2022  ·  Edit…  ·  Delete…

   Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage

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   Don Marshall shared this idea  ·  May 4, 2022

9. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Display our company logo alongside Caller ID to outgoing call recipients

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Need APIs to expose license usage details for BI reporting

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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12. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    121 votes

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    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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13. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    69 votes

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    Future Consideration  ·  36 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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14. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

16. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    253 votes

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    Planned  ·  87 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Don Marshall supported this idea  ·  May 6, 2024

17. Integrate heytaco!

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    Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Don Marshall commented  ·  Aug 27, 2021  ·  Edit…  ·  Delete…

    Hey Taco is available in Slack and MS Teams . So my customer migrating from those platforms are missing Hey Taco to give Kudos to their employees as they has in the past!!!!

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18. Domain Control

    65 votes

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    Implemented  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes

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    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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20. Allow admin management of virtual background feature for meetings

    34 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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