Settings and activity

210 results found

1. analytics retention policy

   61 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  May 7, 2024

2. Assign CNAM to individual users direct numbers via Admin Portal

   49 votes

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   5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   Thanks for sharing this idea! We’re happy to let you know that this feature is now available — you can now set a Caller ID name (CNAM) for an individual phone number directly from the Admin Portal.

   Learn more about how to set it up here: Setting a Caller ID name for an individual phone number.

   Bianca supported this idea  ·  May 7, 2024

3. Add account wide hold music option

   16 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  May 3, 2024

4. Increase Number of Allowed Recordings

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  May 2, 2024

5. Restore deleted text messages

   73 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  May 1, 2024

6. Audit Trail Enhancements

   261 votes

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   68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Bianca supported this idea  ·  Apr 29, 2024

7. email to fax - multiple users need to be able to send from the same account

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   0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Apr 19, 2024

8. Caller ID Name Display on User Extensions End

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Apr 19, 2024

9. Personalize CNAM

   21 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bianca supported this idea  ·  Apr 10, 2024

10. Customer wants to add fax forwarding

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Apr 10, 2024

11. Forward calls from user extension to company main number

    16 votes

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    5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Apr 9, 2024

12. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    19 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Apr 9, 2024

13. Stop others from spoofing our number

    49 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Apr 2, 2024

14. Mute incoming call notifications while currently on a call

    573 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio
    Bianca supported this idea  ·  Mar 28, 2024

15. Bulk import and bulk change for IVRs and groups

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Mar 22, 2024

16. Report that lists all users conference host and participant codes?

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Mar 21, 2024

17. Ability of the admin to disable voicemail pin of a specific user

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca supported this idea  ·  Mar 21, 2024

18. Allow Deskphone and Desktop/Mobile app to be grouped

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca shared this idea  ·  Sep 13, 2023

19. Have an option for SMS to be sent to native messaging mobile app

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Bianca shared this idea  ·  Sep 19, 2023

20. Add Classical Rock genre for Audio While Connecting

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bianca shared this idea  ·  Sep 28, 2023