Settings and activity

86 results found

1. Call should not be detected as missed if it was answered elsewhere

   63 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 13, 2024

2. Performance report align with user call logs

   94 votes

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   Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 13, 2024

3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   661 votes

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   Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 13, 2024

4. Add account wide hold music option

   17 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 25, 2024

5. Option to disable the option of automatically sending a "Welcome Email

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jun 24, 2024

6. Callers phone number will show when the call is transferred to another extension

   18 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jun 12, 2024

7. Silent Install of RingCentral app. via Intunes

   20 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jun 12, 2024

8. Attribute Mapping | Active Directory

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   31 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jun 12, 2024

9. Anonymize RCV participants by host

   1 vote

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Bryan shared this idea  ·  May 26, 2021

10. Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan shared this idea  ·  Nov 10, 2022

11. Extend Co-Recipents RCApp functionality to fax

    34 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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12. Ability to support multiple instances of a CRM/CRMs for one customer

    16 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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13. Ability to add a summary note to recordings saved in a Library

    11 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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14. Call journey report for RCX

    41 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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15. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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16. F6 to dial on Teams Desktop Plugin

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    8 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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18. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    8 votes

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    Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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19. RingCentral for Salesforce: Ringtone settings

    11 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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20. RingCentral for Dynamics365: AI transcription and call summary

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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