Settings and activity

91 results found

1. Streaming Music / Message on Hold

   86 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jun 16, 2025

2. Need Public Parking in HUD

   29 votes

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   New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Jun 16, 2025

3. Abandoned Call Tracking Feature

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   58 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 13, 2024

4. I would like to be able to see the total time a user is toggled on to accept calls

   71 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 13, 2024

5. Alert Ownership

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 13, 2024

6. Call should not be detected as missed if it was answered elsewhere

   65 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 13, 2024

7. Performance report align with user call logs

   96 votes

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   Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 13, 2024

8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   673 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Dec 13, 2024

9. Add account wide hold music option

   18 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan supported this idea  ·  Nov 25, 2024

10. Option to disable the option of automatically sending a "Welcome Email

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 24, 2024

11. Callers phone number will show when the call is transferred to another extension

    19 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 12, 2024

12. Silent Install of RingCentral app. via Intunes

    20 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 12, 2024

13. Attribute Mapping | Active Directory

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    31 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Bryan supported this idea  ·  Jun 12, 2024

14. Anonymize RCV participants by host

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Bryan shared this idea  ·  May 26, 2021

15. Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan shared this idea  ·  Nov 10, 2022

16. Extend Co-Recipents RCApp functionality to fax

    39 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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17. Ability to support multiple instances of a CRM/CRMs for one customer

    16 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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18. Ability to add a summary note to recordings saved in a Library

    11 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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19. Call journey report for RCX

    44 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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20. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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