← RingCentral Ideas

Settings and activity

18 results found

  1. Notifications: Task assigned/reassigned to me

    83 votes
    Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  2. Multiple RingCentral Profiles, Simultaneously Logged In

    389 votes
    23 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…

  3. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    284 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Kevin commented  · 

    Please add this!!

  4. Add Remote Control feature to RC Desktop App - Video

    189 votes
    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Kevin commented  · 

    Please add this ASAP. This is a pretty essential feature that is expected with screen sharing applications.

  5. Transfer voicemail from inbox to another extension

    6 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  6. Transfer Voicemail Message Via Mobile/Desktop App

    6 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  7. Read notification for RingCentral messages

    168 votes
    54 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
    An error occurred while saving the comment
    Kevin commented  · 

    Would like to see this added.

  8. Caller ID Information Pass Through with call Transfer, Internal and External

    54 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  9. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  10. Text from the same main user number

    362 votes
    61 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  11. Allow admins to change user profile information (including pictures)

    123 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Kevin commented  · 

    This would be very beneficial, as it is tedious to have each user upload their own profile picture.

  12. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    70 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?

  13. Allow Transcription of Meeting

    44 votes
    Implemented  ·  10 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  14. Add Logitech Headset support (BETA) to the RC App

    45 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  15. Domain Control

    65 votes
    Implemented  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Multiple Hosts for Reoccurring Meetings

    154 votes
    Under Review  ·  32 comments  ·  Events & Video » Webinar  ·  Admin →
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  17. Combine HUD and APP into one app

    157 votes
    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  18. Contacts Syncing on the Glip App

    77 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?