Settings and activity

72 results found

1. Increase Data Retention of Analytics

   37 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alec supported this idea  ·  Apr 7, 2025

2. Expand Characters Limit For SMS

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alec supported this idea  ·  Mar 20, 2025

3. CNAM feature for Canada

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   107 votes

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   Under Review  ·  21 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Alec supported this idea  ·  Mar 17, 2025

4. Previous App Version

   3 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alec supported this idea  ·  Mar 3, 2025

5. Determine the phone numbers from Abandoned calls from Analytics Report

   11 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alec supported this idea  ·  Feb 28, 2025

6. Total talk time is not an option to table Widget of Business Analytics

   9 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alec supported this idea  ·  Jan 23, 2025

7. Group Text Messaging

   91 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Alec supported this idea  ·  Dec 26, 2024

8. Ignoring Voicemail Greeting and Press to leave a Greeting

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alec shared this idea  ·  Dec 26, 2024

9. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Alec supported this idea  ·  Dec 16, 2024

10. Ability to auto populate the fax Cover Page Info to a customized cover page

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alec supported this idea  ·  Dec 6, 2024

11. Configure phone buttons for items other than Presence

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alec supported this idea  ·  Dec 6, 2024

12. Would like to have physical technicians to work on my Deskphone

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Alec shared this idea  ·  Nov 18, 2024

13. Easy access to all phone recordings from the app

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alec supported this idea  ·  Nov 11, 2024

14. Call Screening on RC Unified App

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alec supported this idea  ·  Nov 7, 2024

15. analytics dropped down menu for all numbers with kpi

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Alec supported this idea  ·  Nov 5, 2024

16. Filter Option for Number Inventory in Call Log and Analytics

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alec supported this idea  ·  Nov 5, 2024

17. ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alec supported this idea  ·  Nov 4, 2024

18. Limit Repeating Text Messages

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Alec shared this idea  ·  Oct 24, 2024

19. Be able to turn off Emergency Location requests

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alec supported this idea  ·  Oct 24, 2024

20. Group text for incoming SMS to main number

    55 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Alec supported this idea  ·  Oct 16, 2024