Settings and activity

49 results found

1. Shared contacts

   33 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jul 21, 2026

2. Pop-up message appear when making outbound calls to state that requires two-party notification

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jul 20, 2026

3. Pause/Mute Recording Option for Internal Calls

   35 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jul 16, 2026

4. Call Logs with unique Call ID and Number for Call Queue sequence

   17 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jul 15, 2026

5. Add Analytics Tab to Track Agent App Usage (RC App vs RC Phone)

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jul 15, 2026

6. Disable greeting for internal calls

   17 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jul 8, 2026

7. Barge, Whisper, and Listen-In in RingEx for Hubspot

   15 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jul 7, 2026

8. Support Skin Tone Selection for Smiley Face Emojis

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jul 6, 2026

9. Dynamic Holiday Custom Rule Management

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Harriet supported this idea  ·  Jun 30, 2026

10. New Skill Request: Send Emails

    16 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 29, 2026

11. Per-User Customization for AI Note-Taking Announcements

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 26, 2026

12. Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 19, 2026

13. Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 18, 2026

14. Case Portal: make all cases visible in the case portal

    6 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 16, 2026

15. Toggle 411 calls restriction in Billing>Calling Rates> Premium Rates

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 12, 2026

16. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

    21 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 12, 2026

17. Support Multi-Dimensional Grouping and Outbound Queue-Mask Tracking in Business Analytics Pro

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 10, 2026

18. adapt the ringcentral scheduler into the new Outlook Instead of it being a seperate addon app

    15 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminPratyusha (Senior Product Manager, Productivity, RingCentral) responded

    Thank you for the feedback! We will consider this in one of our future releases and absolutely looking forward to supporting the new Outlook.

    Harriet supported this idea  ·  Jun 10, 2026

19. Add Device for BYOC Numbers

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 10, 2026

20. Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Harriet supported this idea  ·  Jun 5, 2026