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510 results found

  1. SMS support for CCRN RingCX numbers

    CCRN DIDs for RingCX need to support SMS handling in the RingCentral App. This works in RingCentral Contact Center today. Our existing RingCentral Contact Center needs this functionality to move to RingCX.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. provide suggested template

    Please provide suggested wording for a customers website so that when they modify it, and submit for a campaign they have an "idea" of what Ring Central is looking for instead of countless rejections. Customers are getting frustrated that they get a rejection with a reason and then change it, only to be met with another rejection

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Enable SMS feature for korea numbers

    It would be best if we can allow SMS enable to a Korea numbers in RingCentral Account. The users who are based in Korea would able to send and receive SMS using their Korea numbers in RingCentral Account.

    2 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. auto delete sms daily on a user level

    auto delete SMS after a day on a user level

    or SuperAdmin capability to manage data retention policy for a user level

    If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
    This however would apply to all users for the account so possible we can apply this to only one user.

    8 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Block credit card information via SMS

    DLP to identify and block credit card information from being send via SMS

    4 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. profile picture to SMS

    We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.

    6 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Send/Attach Videos to SMS feature

    We would like to attach videos to our SMS/Text

    4 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. The customer would like to have a 5 digit number where they can send a message: sample format: "Text CATARACT to XXXXX

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. SMS Service Canadian Phone Numbers

    Consistency of SMS service to Canadian phone numbers, as some customers are having issues sending SMS to Canadian numbers as well.

    Without using a toll free number in sending SMS.

    2 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Receive OTP for Telegram activation

    They wanted to use their RingCentral number to receive an OTP for Telegram activation.

    8 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. SMS recipient increase

    It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.

    13 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.

    62 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Send SMS to shortcodes

    Ability to send and receive SMS to/from shortcodes.

    15 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. SMS Opt-Out

    Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client

    16 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. SMS Outbound Caller ID Change

    Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    71 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. social security number for TCR registration instead of EIN - David Jordan Insurance Agency (case 23111049)

    Hi Team,

    Client would like to include social security number instead ein for sms brand registration in future product update.

    Regards
    Ram Carillo
    APAC Support Team

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Silence or Snooze SMS Email Notifications from Identical Number within last few minutes.

    I have a user who would like to be able to silence or snooze SMS email notifications from the same phone number within the few minutes.

    If having a conversation with a client, SMS messaging goes back and forth. An email notification is being sent for each SMS text.

    We suggest having the ability to combine or ignore email notifications from the same number within a certain close period of time.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Option to modify text ID information

    With multiple phone lines, ensuring we use the correct company number for outgoing messages is crucial. We're looking to customize labels to specify which company line each message is for, streamlining our communication with clients.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. SMS/Text to Email Feature

    A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.

    13 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Add a note

    When communicating with patients it is normal to use a template. However, It would be incredibly helpful to be able to pin a note with the pt name or chart number to look them up easier. Or just to be able to tell them apart when answering questions that do not require us to go into charts.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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