363 results found
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Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy
When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders
9 votes -
[ Messaging] : Schedule send on Jupiter and Mobile
[ Messaging/Glip] Schedule Send from Desktop and Mobile Apps: Schedule Send [Settings]:Allow ability to send messages during: Specific date/time [ channels, direct messages ] Receiver'sbusiness hours [ direct messages ] When the receiver becomes available the same day [ direct messages ] When the receiver becomes available, post PTO [ direct messages ] Schedule Send [Use Cases]: [ Time zone and interruptions sensitivity] Sender of message does not have to worry about interrupting co-workers during their non-business hours [ evenings and weekends ]Busy times PTO[ Leadership and other Communication ] Sender of message can : Craft the message ahead of…
1 vote -
All users should see voicemail and text messages
All users should be able to see text messages and voicemails and not just the assigned "operator". With several users it's difficult if only one person can see voicemails and texts, especially in a busy office so it would nice if other users could be assigned that capability at one time.
1 vote -
Prompt Key Press to Receive SMS
Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait time for callers attempting to find a form/ document and time from employees having to walk callers through the process.
2 votes -
Use RingCentral number to work with Venmo/other company (verification code sent to RC number)
One of our users need to use their number for verification with Venmo. When they enter their number Venmo returns an error message stating that it is not a mobile number.There are several FR's submitted https://ideas.ringcentral.com/ideas/ENTCOM-I-53 and based on the update, it was implemented but it seems to be not working still.Please check as customer needs this ASAP.
2 votes -
Email notifications for received text messages only when text is unread after x minutes
I would like to receive email notifications for new text messages as is currently available. However, I do not want an email for each text message. There should be a setting to send email notifications for new text messages only if the message has not been read after x minutes.
2 votes -
Reporting on SMS Usage
It would be great to have the ability to get a report on SMS usage in RingCentral
5 votes -
Mark as unread from the desktop app
We have multiple users opening messaged on the same app. We use main business phone number to receive all the text messages. When one of the users reads the message and realizes it was not for him we have to send a group text message to let others know that they opened the message. I can only unread it on my phone app not no one in the team can unread it on the desktop app.
1 vote -
Autoreply Text Messages
Description: I wish to send an autoreply to external text messages incoming to a user's phone during non-office hours. (example "Our hours are M-TH 9-4, If you have an after hours urgency please reply with the word URGENT, and we will respond). Is there an app that will facilitate that? (I looked at the autoreply bot, but it seemed more for group messaging within the office, and also did not give instructions in how to install and use).Feel this would be useful for a multitude of users and would make RC much more valuable.
3 votes -
Centrally backup SMS/MMS messages in Archiver
I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Healthcare, there is a need to document SMS consents that are currently being done manually. The sms/mms messages are needed for proof. There is not currently a way to do this according to support and developer support for the APIs
33 votes -
Automatic Replies in Texts
Please consider adding automatic replies for texts, much like we have for voicemails and emails. When I go on vacation, I can set automatic replies so that if someone emails or calls me, they are reminded that I am on vacation. I would like the same functionality for texts. Being able to set up an automatic reply for my text messages that reminds my clients that I am on vacation after they text me would be very beneficial.
4 votes -
I would like to notifications on my samsung smart watch when I got a call, text, or message.
I like to keep my phone on silent and dont always have it on my person. I end up missing ring phone calls because I dont notice my phone is ringing. It seems like a reasonable request
8 votes -
SMS outbound caller ID name needs to reflect the company name.
This needs to be a feature that can be edited.
10 votes -
Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)
Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
Allow Service…20 votes -
auto response for texts when closed
please implement a feature that allows an auto response for texts when our business is closed
2 votes -
Folders for the "Text" or SMS messaging tab on the Ring Central Desktop App
Hello! I text/sms people on a daily basis for my job. Sorting through the long list or searching in the search tab can be quite tedious.The feature is already in the "Message" tab. In the Message tab you're able to create a new folder (see Ring1 image or click me), name it whatever you want, move it up and down the list as you please, color code it to your liking and add things in it. That would be such an amazing feature to have on the SMS/Text tab. Right now it's just a long list of text threads (see…
7 votes -
Inbound SMS queues on MVP (like textel but internal)
I understand we have a gap-filler with textel, however, having this native to our solution would benefit countless customers. Additionally, we can address this need with RC CC but often that is cost prohibitive.Customers would be willing to pay for this as a feature add on (see agin the willingness to pay for textel)It could open up a new revenue stream and just about every customer leverages SMS today. Other opps where this has come up - Bernalillo county - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001I3s4GQAR/viewLaredo College - https://rc.lightning.force.com/lightning/r/0062H00001HGMH7QAP/viewThe rose - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGj2qQAD/viewMake a wish foundation of america - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGeIDQA1/view
4 votes -
Schedule Send
To schedule send on a text can be really beneficial and can be used for reminders etc.
17 votes -
Auto-text for unanswered phone calls
It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.
16 votes -
A separate right pane alignment for RC app dedicated for sent items, SMS MS Teams
To have a separate pane for sent items, SMS MS Teams
1 vote
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