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510 results found

  1. Migrating SMS Content from one Extension to Another

    We encounter a problem where our main extension isn't following the correct call forwarding that was set up on the user extension. Tech rep fixed the issue by recreating the extension itself. The issue is when the newly created extension doesn't have the SMS content that we originally had on the corrupted extension and I found out that there's no way to transfer the SMS from one corrupted extension to the new recreated one other than manually forwarding it. We are a business that uses SMS all the time, a Feature where I can migrate my current Inbox from the…

    6 votes
    1 comment  ·  SMS/Text  ·  Admin →
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  2. Enabling SMS just for receiving messages only

    Possible for our MVP license users to utilize the text message SMS just for receiving messages but not for sending without having to set up TCR registration process.

    3 votes
    0 comments  ·  SMS/Text  ·  Admin →
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  3. Administrator be able to see all users text messages

    an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.

    47 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Hide SMS Conversations

    Allow ability to hide old conversations via text or archive them. Google voice has this feature.

    First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.

    We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there…

    1 vote
    2 comments  ·  SMS/Text  ·  Admin →
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  5. Same caller id for text messages as well

    HI, we have 3 extensions at one location , and if staff calls out , customer will get standard location IVR caller id on there end.

    Same feature should be available on Text / SMS when we are texting outbound from 1 one of the extension but receipts will receive text from location IVR phone number.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
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  6. Remove Text Message Preview From the RC app

    in the view column, I see the names/numbers of the contacts AND the first line of the message. I don't want to see the message line, just the name. None of us like it.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
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  7. SMS Monitoring

    A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.

    48 votes
    8 comments  ·  SMS/Text  ·  Admin →
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  8. iMessages to work on RC app

    Unable to receive SMS sent from iMessages to the RingCentral app.

    12 votes
    2 comments  ·  SMS/Text  ·  Admin →
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  9. Add "Unsend" support to RingCentral SMS

    Use case: People make mistakes when typing and texting. Feature request: Add an "Unsend" button in RingCentral SMS that will pull a message back into its draft form. The "Unsend" button should be available for ~5 seconds before disappearing.Value to customers: This will make communication easier and more natural for customers, giving them time to revise and update what they say.Competitive: "Unsend" is already widely adopted in email platforms today. Other communication solution providers have started adding this feature.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. For Messaging in the RingCentral app, turn file sharing sources into a security role based permission

    Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging.Current Limitations:
    SMS does not support all of the file types and file type sources we support in messaging.
    The customer needs to selectively roll out Messaging to a subset of users for the Team Tackling of SMS
    The customer needs to ensure that the subset of users who will be doing the Textel team tacking SMS do not have permission to share from any file…

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    96 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  12. Inclusive Link Handling for SMS

    The current limitations in link handling within our SMS platform have raised concerns among users who wish to send various types of links. This feature request aims to enhance the system to allow the transmission of all kinds of links without blocking any specific types, providing users with greater flexibility and ensuring a more inclusive communication experience.Feature Description:Link Whitelisting:Implement a system that allows users to send links of any type without automatic blocking.Users should have the ability to whitelist specific domains or keywords to ensure the system recognizes and permits these links.User Override Functionality:Provide users with the option to override…

    6 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. Retrieve SMS content for a deleted user

    I just deleted a user who was terminated from our organization today. However, we need to be able to check their text and message history as it has come to light that he may have been sending confidential information through there. I know there is no way for me to recover the information, but is there a way that you can pull messaging history from your database or to recover the user?

    11 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Block unregistered SMS on your account by disabling SMS on unregistered numbers.

    Want to block the unregistered SMS on the account by disabling SMS on unregistered numbers? Since the only option right now is once you block the number of incoming calls, SMS and fax will be blocked but we need only blocking the SMS only

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Option to add location on the desktop app for SMS

    Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there is a location where the number came.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. export old SMS and voicemail

    Client is requesting to have and option to export old SMS and voicemail.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Automatic Text message

    Every person that calls your office line, once them leave a message or hang up, they get an auto text from us Thanking them for calling, offering an alternative way for them to connect with us: instagram link, Youtube link, website, and a video link from Bombbomb..

    5 votes
    Planned  ·  1 comment  ·  SMS/Text  ·  Admin →
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  18. International SMS

    have the sms enabled for international numbers

    26 votes
    Planned  ·  6 comments  ·  SMS/Text  ·  Admin →
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  19. Ability to send SMs to a local number assigned to the IVR

    set up the ability for IVR menu with phone number to send and receive text messages

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Ability to use a number for SMS only

    Is it possible to designate a phone number in Ring Central that accepts text messages?

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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