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503 results found

  1. Customer is requesting to turn off/disable the message in RC app so that it is not confusing for the text

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Currently, customers can only opt out of receiving SMS messages by replying "STOP" to text messages from individual phone numbers. This process can be cumbersome for accounts with multiple numbers, as customers must opt out separately for each one.

    We request a feature that allows customers to opt out of SMS messaging across all numbers within their account simultaneously. This centralized opt-out option would improve user experience by providing a simpler and more efficient way to manage SMS preferences and ensure compliance with opt-out regulations.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Sometimes you want to do follow up with your client in a week or two from your conversation and you have to create a reminder and then find his number and text him. Imagine you could text him thank you for taking my call. And immediately schedule text for the date and time he requested…. Easy!! And awesome!

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utilize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utlitize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  7. Use a call queue number as SMS caller id

    A user who's an SMS recipient for a call queue number should be able to use the queue number as a caller ID for outbound SMS.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. The customer wants to have the ability to check the SMS logs from the admin portal and download them.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Allow editing of text messages after it is sent.

    1 vote
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  10. Summary:
    In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.

    Current Behavior:

    When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.

    There is no option to select or assign another user extension or number.

    Requested Enhancement:

    Provide the ability to select from a list of eligible user extensions or direct numbers…

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. The ability to "bcc" to another text number automatically whenever you send texts and whenever a text is received, so almost like a bcc for email, but it will always send a copy of that text to a particular number for later access if needed to find it since the option to archive the full messages not just logs, is not yet available.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.

    8 votes
    New  ·  3 comments  ·  SMS/Text  ·  Admin →
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  13. Ability for one extension to access another extension’s messages and faxes when the user is unavailable or on leave.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. The customer would like to have the ability to automate a survey through SMS.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.

    8 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. When sending MMS to customers , ".png" format image sending shows "Message cannot be sent".
    I need to convert the pictures to.jpg format every time in order to send them successfully.
    May I ask what causes this?

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. I don't understand why everyone in the office who are ringcentral users cannot read or reply to all sms messages that we get. This feature is critical to our daily duties. This will allow all and any users to read and reply to our customers without relying on only one staff. To avoid unnecessary wait time for all customers and prevent miscommunication.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. The Customer wants no delay when it comes to viewing previous text conversations.
    Currently, there's a delay, they are forced to refresh the thread multiple times, before the previous texts become visible.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. When sending a text message, if the message doesn’t go through, there is currently no notification or any indication that it has not gone through. It takes returning to the messaging thread to see that it was unsuccessful. Please enable either a notification or “red dot” over the texting icon and the message thread to indicate when this has happened. Akin to if a message has been received.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. SMS keyword auto-reply is selective. It would help if another customizable template is available for holidays or other phrases

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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