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368 results found

  1. Devices assigned to a Shared Line should have a Paging Key.

    The Paging key should also be available on devices assigned to a Shared Line group, rather than being initiated using DTMF.

    3 votes
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  2. deskphone pairing for Mitel Phone Models

    12 votes
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  3. Request multi-user device support for the latest Audiocodes MP-524 product.

    1 vote
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  4. Yealink T48U | Need to access Corporate Contacts (LDAP) if the user is assigned to another site.

    3 votes
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  5. Poly E series phones have their Bluetooth enabled by default, but with RingCentral, it's disabled. Please have the phones BT-enabled by default on the next update.

    1 vote
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  6. It would be beneficial if the new Cisco 98xx series supported automatic configuration, especially for BYOD (Bring Your Own Device) environments

    2 votes
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  7. When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.

    208 votes
    20 comments  ·  Hardware  ·  Admin →
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    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  8. Customer is requesting that every time they reboot the phone it should remain the same setup or configuration - as per user deskphone reset to default after reboot

    1 vote
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  9. when physical phone is set to DND it should reflect that the ext is not available.

    2 votes
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  10. Whenever they use the intercom feature for their phone, they have to put in the Extension that they want to intercom and to press the pound key.
    What they want to happen is to utilize the Line keys, where once they press Intercom, they just need to press the Line key of an Extension in User presence.

    1 vote
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  11. Request for Feature/Improvement:
    Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.

    End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.

    Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify…

    1 vote
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  12. I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.

    Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.

    Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).

    Certifying firmware 12-1-1 would provide…

    1 vote
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  13. We would like to turn off the capability of Standard Users to set their desk phones to a silent tone. Users change the ringer so the phone doesn't ring when there is an incoming call. Instead, it's silence causing them to miss the call.

    5 votes
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  14. Show company directory on expansion module. Under their previous organization they had these Expansions configured to show the entire directory for the company.

    1 vote
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  15. Summary:
    Add the Yealink T42U IP phone to the list of RingCentral's certified supported devices for assisted provisioning. This will enable automatic configuration and HD Voice (G.722 codec) functionality.

    Detailed Description:
    - The Yealink T42U is a popular and widely used IP phone model equipped with the G.722 codec, which supports high-definition (HD) voice calls.  
    - Currently, the Yealink T42U is not listed among RingCentral's certified supported phones. This necessitates manual provisioning, which is time-consuming and prone to errors.
    - More importantly, manual provisioning prevents the automatic activation of HD Voice, even though the phone hardware supports it.
    -…

    1 vote
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  16. From chat with customer service I was told: "I can confirm that this feature to have the Yealink devices automatically update the time settings is not currently available in our system. I recommend submitting it as a feature request during our chat."

    1 vote
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  17. They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes

    6 votes
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  18. We have ordered a Polycom Rove 20 with Ringcentral I was able to talk with Ringcentral support and we were informed that with Ringcentral assisted provisioning it can only support 1 handset if you need to add multiple handset you will have to set it up in the phone GUI and manually add the SIP credentials for each of the additional phone, it will be helpful if there is a way for us to include this on the assisted provisioning and have Ringcentral features available on the additional handsets.

    1 vote
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  19. Since Grandstream deskphones are initially on manual provisioning, we would like the call waiting feature even though it is manually provisioned

    2 votes
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  20. Audit Trail for Yealink Desk Phones

    To track changes made on Yealink desk phones and identify issues affecting call queues, set up an audit trail. This will help you monitor and review any modifications that might impact performance.

    2 votes
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