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  1. One of our users will need to be setup with a Yealink set with 5 devices. Currently, there is only an option for Yealink with 4 handsets.

    2 votes

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  2. Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…

    12 votes

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    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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  3. Have a feature to schedule auto-restart for deskphones

    1 vote

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  4. Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.

    https://www.yealink.com/en/product-detail/lte-sip-phone

    1 vote

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  5. The ability to show originating Caller ID not just internally but also to external numbers.

    Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.

    56 votes

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    Under Review  ·  11 comments  ·  Hardware  ·  Admin →
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  6. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

    Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

    Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

    Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…

    3 votes

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  7. Need a call queue log in/log out button on physical phone.

    6 votes

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    1 comment  ·  Hardware  ·  Admin →
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  8. We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.

    We need a feature on the RingCentral system that supports this setup.

    1 vote

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  9. Currently this model can only update to 6.4.4. I think 6.4.6 version will add some compatibility with the BT700 headset on these phones.

    7 votes

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    1 comment  ·  Hardware  ·  Admin →
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  10. Main number shows up on desk phone instead of extension number.

    2 votes

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  11. Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.

    1 vote

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  12. It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.

    13 votes

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  13. Bulk upload devices for hotdesking. Hoping to have an option to bulk upload devices for hotdesking instead of working on each phone one at a time.

    2 votes

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  14. Currently, no Cisco devices can be used with shared lines. Please add support for Cisco with shared lines.

    2 votes

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  15. Our Poly E450 and E350 are both used as a Common/Hot deskphones. When a User login there is no "log-out" key. I was advised by the representative to use the Admin Portal or *91 since some of the deskphone model do not have log-out button.

    Please add a log-out button on the phone models above.

    1 vote

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  16. Customer visited Polycom website and he has seen latest version of Polycom VVX 601 which is 6.4.4. As advised by SUP, to submit FR as it is still unsupported.

    1 vote

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  17. If you are selling Yealink phone you should already have the templates available in the system.

    47 votes

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    Under Review  ·  7 comments  ·  Hardware  ·  Admin →
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  18. Wants to have accessible user manual for every phone purchased from RingCentral

    1 vote

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  19. Can Ring Central enable the feature "Display Extn Number" in order to display extn numbers on the Keys of Physical Phones as opposed to names please.

    Upon checking with support we have this feature with Polycom phones but Yealink phone is not included

    1 vote

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  20. We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.

    1 vote

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