2854 results found

1. Subject Generate a report for automatic notes in RingCentral App

   Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App

   Description:
   Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.

   Current Limitation:

   There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
   Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
   Technical Requirements:

   Data Source:

   Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
   Extract metadata such as timestamp, agent ID, queue name, and customer ID (if applicable).
   Report Format:

   Provide exportable CSV or Excel reports containing structured data fields:
   Agent Name / ID
   Queue Name
   Timestamp
   Note Content
   Conversation ID (if linked to a call or chat session)
   Filtering Options:

   Date range selection (daily, weekly, custom range)
   Queue-based filtering (e.g., Graphics Hotline)
   Agent-specific filtering
   Integration Considerations:

   If data is already logged in RingCX Analytics, enhance reporting to include note extraction.
   If data is stored in a different backend system, enable API access to retrieve and format notes for reporting.
   Business Impact:

   Improves quality assurance and compliance tracking by allowing structured analysis of agent-entered notes.
   Enables better supervisor oversight with efficient, searchable records instead of manual reviews.
   Supports data-driven insights into customer interactions and agent performance trends.

   Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App

   Description:
   Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.

   Current Limitation:

   There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
   Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
   Technical Requirements:

   Data Source:

   Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
   Extract… more

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2. Generate a report for automatic notes in RingCentral App

   Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App

   Description:
   Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.

   Current Limitation:

   There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
   Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
   Technical Requirements:

   Data Source:

   Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
   Extract metadata such as timestamp, agent ID, queue name, and customer ID (if applicable).
   Report Format:

   Provide exportable CSV or Excel reports containing structured data fields:
   Agent Name / ID
   Queue Name
   Timestamp
   Note Content
   Conversation ID (if linked to a call or chat session)
   Filtering Options:

   Date range selection (daily, weekly, custom range)
   Queue-based filtering (e.g., Graphics Hotline)
   Agent-specific filtering
   Integration Considerations:

   If data is already logged in RingCX Analytics, enhance reporting to include note extraction.
   If data is stored in a different backend system, enable API access to retrieve and format notes for reporting.
   Business Impact:

   Improves quality assurance and compliance tracking by allowing structured analysis of agent-entered notes.
   Enables better supervisor oversight with efficient, searchable records instead of manual reviews.
   Supports data-driven insights into customer interactions and agent performance trends.

   Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App

   Description:
   Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.

   Current Limitation:

   There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
   Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
   Technical Requirements:

   Data Source:

   Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
   Extract… more

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3. Click to Dial Using Mobile App Alone

   I’m looking for a way to have the outbound call go through the mobile app instead of the desktop app and desk phone. Our users don’t have headsets for their computers, but do have earbuds for their cellphones, so we want to click to dial and have it ring through the cell phone app only.

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4. Add Voicemail Transcription for Contact Center

   Currently there is no voicemail transcription offered in RingCX like we are provided with RingEX. This would be a massive time saver for high volume Contact Centers.

   3 votes

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5. Disable or Restrict Access to RingCentral Web App

   Disable or Restrict Access to RingCentral Web App

   5 votes

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6. Keep app awake

   I wanted to suggest a feature enhancement for the RingCentral app. When listening to phone call recordings, the audio stops when the screen goes blank. It would be really helpful if the app could either keep the screen awake or continue playing audio even when the screen turns off.

   Thank you for considering this request!

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7. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

   Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

   59 votes

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8. Allow FaceID (biometrics) for entering MAM PIN on mobile app

   Our other MAM managed apps allow FaceID/fingerprint to be used to enter MAM PIN to unlock app. Please add this functionality to RingCentral for Intune.

   2 votes

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9. RingCentral app compatibility with snap dragon elite x (for windows)

   Snapdragon is a versatile system-on-chip (SoC) that powers a range of devices, from mobile phones and tablets to laptops and desktops. As of now, it is not listed as one of the recommended hardware's which limit our app to for installation and usage.

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10. Allow App to Bypass Android DND Settings for Audible Notifications

    On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device.On Android, a user can allow the RingCentral app through Do Not Disturb. If a RingCentral call is received while in Do Not Disturb, the RingCentral app DOES NOT vibrate or audibly ring the device. An audible notification of a missed call DOES come through while the device is in Do Not Disturb. Please change the Android App behavior to match that of iOS: to override or allow audible notifications of a ringing call to occur while an Android device is in Do Not Disturb. This is needed to use the RingCentral app for afterhours support or on-call rotations, where the user may use Do Not Disturb to suppress other notifications, but cannot afford to miss a notification of a RingCentral phone call.From the Android App logs, the audible notification from a ringing call is clearly being suppressed:2024-02-22 11:20:24.100 MST : INFO : [APP] [76c7b364f8] :0 () [IncomingCallEventHandler][IncomingCallFlow](IncomingCallEventHandler.kt:150) handleActionIntent incomingCallAction:StartRingAndVibrate2024-02-22 11:20:24.106 MST : WARN : [APP] [76c7b364f8] :0 () [IncomingCallEventHandler][IncomingCallFlow](IncomingCallEventHandler.kt:227) startRingAndVibrate can not ring and vibrate for dnd mode on.But the audible notification from a missed call is delivered:2024-02-22 11:20:30.139 MST : DEBUG : [RcCallRecordHandler-calllogs] [73162aecb0] rccallrecord_handler.cpp:438 operator()() Going to show missed call notification.

    On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device.On Android, a user can allow the RingCentral app through Do Not Disturb. If a RingCentral call is received while in Do Not Disturb, the RingCentral app DOES NOT vibrate or audibly ring the device. An audible notification of a missed call DOES come through while the device is in Do Not Disturb. Please change the Android App behavior to match that of iOS: to override… more

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11. Change how new PIN criteria is displayed

    I work in IT and have to help users update their PINs, but the criteria field covers the re-enter field and is confusing for the user. If it was below and out of the way, it would be more intuitive to the user for them to confirm their PIN.

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    2 votes

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12. Create the setting option for message conversations to automatically pop out when someone messages you.

    To avoid missing messages it would be nice if the message conversations had the option to automatically pop out in a separate window instead of having to manually pop the window out. And it would be helpful if that window could flash until interacted with.

    I also think it would be nice to have an option to have the desktop notifications stay visible until you interact with the conversation that the notification is regarding. Instead of disappearing after a few seconds.

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13. Disable user and keep conversations visible

    How do I disable a user and have the people still have easy visibility to conversations they have had with him in the app.

    2 votes

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14. Emergency Alert Banner

    As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.

    4 votes

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15. Increase or remove SMS storage limit of 5000 per folder

    Increase or remove SMS storage limit of 5000 per folder

    16 votes

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16. Include HubSpot Deals Tab for RingSense for RIngCX

    HubSpot CRM integration shows the Deals Tab under RingSense for Sales but not for RingSense for RingCX

    2 votes

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17. Auto save contacts

    A feature in which the contacts are automatically being saved in the company contact list from calls from either Ring Central desktop and mobile app

    2 votes

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18. AI Notes in merged calls

    • What issues is this solving for? AI Notes in merged calls
    • How will the feature help customer processes? It will help the customer take notes automatically between three or more parties.
    • Who would benefit from it? RC users initiating the merged calls.
    • How should it work? Taking notes automatically when calls are merged.

    2 votes

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19. Moving the RingEX call recordings and logs into Amazon S3 storage

    The client is requesting assistance in moving their REX call recordings and logs into S3

    1 vote

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20. Ability to add/invite a NON-Telus BConn-User to the "Create team and invite members" when scheduling a meeting.

    Ability to add/invite a NON-Telus BConn-User to the "Create team and invite members" when scheduling a meeting.

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