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504 results found

  1. option to all robocalls in ringcentral

    I want to send text with automated RoboSMS to bulk numbers.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Expand SMS ID Options in Workflow Builder

    Currently, Workflow Builder limits SMS ID to direct lines only. We propose enhancing this feature to allow the use of alternative phone numbers as SMS IDs. This expansion would provide greater flexibility for businesses with multiple phone lines or those wishing to use dedicated numbers for specific workflows.

    Key benefits:
    Increased versatility in workflow design
    Better alignment with diverse business communication needs
    Improved customer experience through consistent, recognizable SMS IDs

    We believe this enhancement would significantly improve the functionality of Workflow Builder and appreciate your consideration of this request.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Automatic Opt-out SMS Template for Ringcentral Desktop app

    Please add an option to add an Automatic Opt-out template when sending SMS on the Ringcentral Desktop App.

    8 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. RingCentral App doesn't make any attempt to handle those carrier restrictions for MMS limit

    RingCentral App doesn't make any attempt to handle those carrier restrictions.

    Some of the carriers apparently lowered their size limits but RC App still on 1.5 MB Limit
    Users will think that 1.5 is the limit but with other carriers it only allows 1 MB.

    Requesting for a feature wherein RingCentral App will automatically detect carrier MMS limit so users would be notified if the file being sent to another carrier is exceeding the limit regardless if they update their limit.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Notifications of failed SMS/MMS for the receiving carrier

    We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Preview pasted image in SMS Texts!

    When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  7. option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list

    Currently, call queue groups are displayed in the contact list when users attempt to send an SMS and browse their contacts. We want to prevent these groups from being visible to users while sending SMS or browsing contacts for SMS, but still maintain their availability in the company phone directory. We would like to add an option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list, while ensuring they remain visible in the company phone directory.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Disable/remove capability to create Company SMS Template for Custom Roles

    App does not honor user role settings to prevent SMS company template creation

    We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  9. use number for verification

    Use RingCentral number to work with other company (verification code sent to RC number)

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. stop sending sms when sms limit exceeded

    We would like to turn off auto-purchase for SMS.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. When using the Texting feature and after the message is sent, allow us to edit the message or delete it.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. ability to received SMS notification in T-mobile number

    When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.

    4 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. Filter receive SMS/ MMS to automatically block unwanted messages.

    Filter receive SMS/ MMS to automatically block unwanted messages.

    Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.

    4 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. retrieving deleted SMS

    an option or feature to retrieve deleted SMS or older messages

    6 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  15. way to add variables to the templates for SMS texting in RC app?

    When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Filtered words

    Turn Off Filtered Words for SMS Texting

    We run a ketamine-assisted therapy clinic and are not able to use the word “ketamine” without it being filtered. This is seriously impacting our business and ability to communicate about the service we offer. We did not have this issue with iPlum or Google Voice and only switched to RingCentral for the added features. How do we resolve this so we can resume normal business? We need this single word uncensored. Please advise.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Ability/Feature in RingCentral SMS for sending mass communication text messages

    RingCentral SMS - Ability/Feature to send mass communication text message either via @mention or bulk recipient

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Automatic MMS Optimization and Expanded Format Support for Desktop App

    equest Summary
    The customer has requested several enhancements to improve the multimedia messaging experience on the RingCentral Desktop App. The request is based on observations of inconsistencies between the mobile and desktop platforms, and aims to streamline the sending of multimedia content while ensuring better compatibility and usability.

    Requested Enhancements
    Dynamic File Handling:
    Enhance the Desktop App to automatically adjust or optimize multimedia file sizes for successful delivery, similar to behaviors observed in the mobile application.

    Improved Error Messaging:
    Update error messages related to multimedia limitations to be more informative and reflective of actual delivery constraints, providing clearer guidance to…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Attach Word file in SMS

    Allow Word files to be attached in SMS.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. RingCX: Option to turn off sound notification in RingCX Digital

    Requesting for an option to mute the sound notification in RingCX Digital for both webversion and app

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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