13293 results found
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The Google Chrome Click-to-Dial extension in Excel files
The Google Chrome Click-to-Dial extension should work with phone numbers in Excel files not just on websites or within Chrome
2 votes -
Make the 'Allow to start and stop recording' option available to all RingCentral customers.
When a customer schedules a RingCentral meeting, the "Allow to start and stop recording" option under Advanced Settings is missing. We were informed that this feature is not intended for general customers and is currently limited to internal staff and technical partners.
We kindly request that this feature be made available to all RingCentral customers in a future release.
2 votes -
Passkey Support
Passkeys are the most secure and user friendly option to ensure secure authentication. This has meanwhile become a defacto standard and is adopted offered by many vendors and is expected to be available by users.
2 votes -
Add option in User Templates for the Users Site Number, rather than all site numbers.
Add option in User Templates for the User's Site Number, rather than all site numbers. It allows potential problems for users to accidentally select from every site in the company for their caller ID.
2 votes -
Automatic Call Routing Based on Caller Address
We would like to request a feature enhancement that allows the RingCentral system to automatically detect the address of an incoming call (based on the caller ID or associated account information) and reroute the call accordingly.
Our business receives calls from tenants across multiple territories. Each territory is managed by a specific receptionist or department. Instead of routing all calls through a central menu or requiring the caller to manually choose an option, the system would intelligently recognize the caller’s address and automatically route the call to the appropriate receptionist or team.2 votes -
Ability to received Microsoft Verification Calls
The business will use ringcentral numbers as two factor authentication. Currently not able to received the authentication code via phone call on our deskphone
2 votes -
allow users to reorder text templates once entered
It would be nice to be able to reorganize any text templates in the list. LIke being able to drag and drop more used texts to the top and less used to the bottom.
2 votes -
Bulk download of default password for Polycom
It would be a valuable feature to have the option to obtain the default RingCentral password for Polycom phones purchased from RingCentral. Currently, obtaining the password for each default setting can be troublesome and time-consuming.
2 votes -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
2 votes -
Intercom Calls from outside
User would like the ability to receive intercom calls from devices that are not provisioned in RingCentral or not added to their account.
2 votes -
Show there company name when you receive a call
When receiving a call the customers name is displayed as the majority of my customers are companies, it would be useful to also see the company name
2 votes -
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
2 votes -
In the previous version, the Send Later function would default to the date and time selected for the previous fax sent. You removed this de.
In the previous version of your outbound fax print driver, the Send Later function would default to the date and time selected for the previous fax sent. You removed this default which we use every Friday for a group of faxes to be delivered Monday morning. Put it back in.
2 votes -
Enable and Disable Call Recording per device
We plan to do call recording for some calls and I know the calls are recorded to the profile of the user that initiates the recording but can that be changed? For example, can we have the default location for it to save to be on a server? Since the calls need ot be saved, we didn't want to rely on someone having to move them manually and possibly forgetting.
Also, is there a way to prevent call recording on the mobile app but allow it on the desktop and hard phone?
2 votes -
option to search if a user is part of different key presses for multiple IVR
to have an option to search if a user is part of different key presses for multiple IVR
2 votes -
Nuisance caller re-direct
To combat nuisance callers, we have found that utilising the call blocking feature on the Super Admin account to not be the best method. When these rules are applied, it is very obvious to the nuisance caller that they have been blocked, therefore can simply change the number that they are calling from to circumvent this.
What we have found to be a lot more beneficial is to configure custom rules which re-directs certain caller IDs to a call queue which isn't manned. This then gives the appearance to the nuisance caller that they are waiting in legitimate queue, reducing…
2 votes -
Same status in RingCentral Desktop App and RC Teams Integration
Maybe this is more a bug report then a feature request.
The status is not identical in the RingCentral Desktop App and the RingCentral Teams integration.
Please see the screenshot it the attachement.
2 votes -
Include name of report in email subject
When you receive the regular scheduled report, the subject of the mail is only "Planned Report". The name you chose is only visible and readable in the body of the mail. So from the subject line you cannot realized, what report type is in the email. This is a not that nice user experience, especially when you receive a lot of reports via mail.
2 votes -
Use Hongkong number as Substitute Caller id
Use Hongkong number as Substitute Caller id
2 votes -
Callflow Builder IVR
Ability for the customer to reply keypresses and it will send them automated SMS based on the key presses they choose.
2 votes
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