12203 results found
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Bulk Phone Number Template Programming for Configurations
The request is for the ability to bulk assign trunks similar to users in the Enterprise space. High Density Analog requirements that need our eFax capability disabled (Voice Only) takes a significant amount of time to program trunk by trunk. This could be accomplished by an Audio Codes MP1288 or AT&T Pots in a Box (PIAB). The goal is to be able to set a Template for Voice Only and apply that Voice Only Template to Phone Numbers that will require the eFax to be disabled.
2 votes -
2 votes
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Adding New Int'l Site
Creating a new International Site via ServiceWeb doesn’t allow for a new home country code for the new int'l site to be added to the account before a GO DL is added to the account. The pull down menu options for this new site home country code lists only countries already on the account with a DL. It should be more seamless to create a new site without a GO DL for this new country.
2 votes -
Recording Script Entry Box for Prompts
In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.
2 votes -
Changes to Extension List/Report
Include all extensions in the account for Users, Auto-Receptionist, IVR Menus, Site Extn, Call Queues, Paging Only, Shared Lines, Park, Limited Extensions. downloadable report or online list of ALL extensions in the account.
2 votes -
Modify Company phone number Site assignment
The request is to provide the ability to modify Company phone number site assignment when a phone number is reviewed in Phone System<Phone Numbers. The ability would be helpful to be offered as a dropdown. When "parking" numbers in an account (additional numbers or unassigned) these will need to be assigned to the auto-receptionist before assigning to a user as a full DL. Currently, this process returns the number to the "Company" instead of honoring the site the number was previously in.
2 votes -
Create company template for inbound routing to go to a different extension
The request is for to ability to have a template whereby a call to a specific user's number would direct to a another extensions, queue, etc. Currently, for a 400 user company that wanted to set this for each user, it would require 400 custom rules to be created/managed.
2 votes -
Add BYOC numbers as Unassigned Users
The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.
2 votes -
Extend the Share Voice Co-Recipient functionality to selectively allow for both group processing and copied delivery
The ask is to create two types or classifications of Shared Voicemail Co-Recipients. The first type would allow for group processing of voicemail messages. The other type would simply allow users to just receive a copy of the voicemail. Ideally, this would all be within the RC App and work for Users, Call Queues, and Message-Only extensions. This could be helpful for customers that have an after-hours on-call support team who manages and follows up on voicemail messages. It is imperative that the voicemail be labeled correctly, so they know what users, queue, or message-only extension voicemail received the message.…
2 votes -
Shared Lines will not work with Polycom Sidecars which are needed to add presence line keys
Assuming there is no technical reason it wouldn't work, just need to add the ability to expand Polycom VVX devices with Sidecars when Shared Line Groups are added. Service Web will not allow you to add a Sidecar to a phone that has Shared Lines.
2 votes -
"Ring additional extensions" for Share Line Group
Option to ring other devices that just the Shared Line Group phones. In the event the call was picked up on one of the "other phones," the call would no longer be visible on the SLG.
2 votes -
API for Outbound User Email for Faxing
Request is for customers to be able to leverage APIs to update Outbound Fax Email address for a Virtual or DL User so user does not have to manually do this action.
2 votes -
Add Polycom VVX10 and VVX250 to be compatible with RC Persist
Customer is looking at the RingCentral Persist product for site survivability and wants to use the Polycom VVX 150 (for Common area phones) and the VVX250 (for user phones). Currently Persist only supports the Polycom VVX350/450
2 votes -
Inbound calls forwarding to Queue or internal extension
The request is for inbound calls to end users get overflowed to call queues or IVR. However, this is not possible under User Administration > Call Handling & Forwarding, as internal extension are not authorized and get changed to E164 numbering plan, and internal numbers are not authorized.
2 votes -
RC App on Android Inbound call behavior mimic RC App on IOS
Customer uses RC App on Android (Zebra) device. When a call comes in, it usurps the entire phone screen and function as opposed to how it behaves in RC App on IOS which leverages the IOS Call kit and call rings in via a banner at top of screen and the app the end user is currently working in is still available to them. The banner has call controls to answer or ignore....when answered the banner persists and gives speaker option and mute so the end user can continue to work in current app while talking on the call...Would like…
2 votes -
0 option when in VM
0 option when in VM.THis is a std feature in many legacy PBX solutions. When a customer calls into a DL/DID and routes to that DL/DID's VM, they want the customer to have the option to press 0 and have a configurable destination/extension that call routes to:They would like 2 configurable options for a 0 press in VM:1) default to a Site level extension (based on the site the DL is associated with). So, each site will have a configurable default VM 0 extension2) override extension configured at the user level VM settings. So, if this is populated, it overrides…
2 votes -
Create logic to pass calling ext and calling name of user when dialed ext is call forwarded to "1700xyz"
Need to create "x-header" containing calling name and calling extension when the user dials an internal RC extension that is "call forwarded" to pattern beginning with 1700xyz where xyz is the legacy PBX ext being forwarded over a Custom Engineering SIP trunk. The use case is when we provide a customer with an Ext2Ext (closed user group dialing) SIP trunk from RC (via RCLEC SBCs) to a customer’s SBC and/or PBX, there is a current limitation in providing the calling RC user’s ext number and the user’s calling name (user in SW) when they are dialing virtual ext’s that are…
2 votes -
Auto Log out on unanswered queue calls
Customer is used to using simultaneous ring, but group is very large. Having an auto logout of Call Queue on RNA would ensure that if they switched to a non simultaneous ring pattern that the callers wait time would be managed properly, and not subjected to unnecessary ringing.
2 votes -
Hide Company Number and Fax number from Outbound CLI list
TonyWhite Group operations across 120 sites in Australia with various car dealerships. they have around 2200 employees.Currently using Cisco On-prem solutions. we have proposed Avaya Cloud Office Solution and deployed 6 sites as pilot project. there is a potential to replace remaining 110+ sites (around 2000 users). however, as part of their business process, they do not want to give access to users to choose main company number as out bound CLI.Requirement: To control company number and company fax number for outbound CLI through Roles .
2 votes -
Blocking of chat messages
Manage a block list for chatting:Notification if you want to allow or accept a person's chat.
2 votes
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