13293 results found
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Incoming call will reflect on the other desk phone
Would like to be able to see the incoming phone number on our desk phones for other phone lines. This will enable us to pick up that call if it is important from another phone.
2 votes -
RC App Pop Up Notification for Connection Issue
We would like to suggest a feature enhancement for the RingCentral app: a clear pop-up notification that alerts users immediately when the app loses internet connectivity. This notification would help users quickly identify connection issues that might affect call quality, message and call delivery, and overall app functionality.
A prominent pop-up alert would improve user awareness and reduce confusion during network interruptions.
Requestor: Kane Russell
Company: SYMBIO GLOBAL PTY LIMITED2 votes -
RingCentral Automator- AI-generated replies to missed calls
Sending AI-generated responses to missed calls similar to a third-party service called conju.ai.
RingCentral Automator will only send the predefined response to the workflow you create.
2 votes -
received sms from yealink
Received a SMS using Yealink T57w
2 votes -
Assign Toll-Free Numbers to Shared Lines
It would be better if we could have the ability to use Toll-Free numbers on shared lines, most especially if we have had the numbers for a long time and would like to utilize the shared line feature for incoming calls.
2 votes -
ability to add favorites on the actual phone
We paired the desk phone with the app and added favorites in the app. We can not see them on the phone. Is it possible to see the favorites we selected on the app on the actual phone?
2 votes -
AI note taking usage
As the phone administrator, a feature that provides visibility into how frequently the AI notetaking feature is being used across the organization would be helpful. This feature would support our internal digital transformation efforts by ensuring features like AI note-taking are effectively utilized.
2 votes -
Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension
Ability for the admin to check what app their agents are logging
2 votes -
Tagging Calls via Dialpad
Tagging Calls via Dialpad
When we are accepting calls on RingCentral, - is there a way to do a Press 1 / 2 after the caller hangs up, to then that number pressed is stored in RingCentral?
For example, we do a phone call, the caller hangs up, we press the number 1 on our Dial Pad, and then is that dial pad press stored in RingCentral anywhere?
Or is there another way to Tag a call via the dialpad after a call ends?
2 votes -
Logs or details for for Security event logs in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Security event logs
2 votes -
Logs or details for Account Lockouts in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Account Lockouts
2 votes -
Team Message Archive
There needs to be a much better solution for downloading teams messages. The only option is in the settings and it will download as a .json. Completely useless format for us. Especially since it does not actually archive images/files that are shared. There also needs to be a better option to download all images & files versus right now, its only one at a time. The current archiver for whatever reason, currently does not archive this and that is a complete oversight. Especially for the financial services industry. And to give 3rd party companies easier integration access to this data…
2 votes -
Create Tasks, Notes& files etc for calls
Offer notes/notepad, tasks, files etc for the calls/ call log just like theyre available in the messages. Just copy it and make it available for calls
2 votes -
Include Earbay Headsets to the list of recommended headsets
Please include Earbay Headsets to the list of compabile headsets for the RingCentral application.
2 votes -
Set RC app as floating app
A feature in which the Ring Central app will float on PC on top of other apps
2 votes -
Pickup a single users call
I would like to have the ability to have multiple users punch in a code or similar so when the receptionist steps away, another (any) user can pickup an incoming call to the receptionist without having to wait for a queue.
2 votes -
Support for SMS Delivery to Satellite-Based Services
Currently, satellite-based services are unable to receive SMS messages sent from RingCentral. This limitation impacts users in remote areas who rely on satellite connectivity for communication. Enabling SMS delivery to satellite-based carriers would ensure message accessibility for these users, improving communication reliability in locations without traditional cellular coverage.
2 votes -
Option to remove profile picture on RingCentral Application
I would like to revert my RingCentral application profile photo back to displaying my initials. However, it appears there is no option to remove the current photo, aside from uploading a new one to replace it.
It would be helpful and more convenient if there were a direct “Remove” option for the profile picture.
2 votes -
Please add the ability to remove the DND feature on the desk phone.
Please add the ability to remove the DND feature on the desk phone.
2 votes -
Enable SSO Enforcement at Site-Level Within RingCentral Accounts
Currently, Single Sign-On (SSO) enforcement applies at the entire RingCentral account level. However, many organizations operate multiple sites or instances under a single account, each requiring different security policies. The ability to enable and enforce SSO specifically for individual sites within a multi-site RingCentral account would provide greater flexibility and security control. This feature would allow admins to tailor authentication settings per site rather than applying a blanket policy across all sites in the account.
2 votes
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