12207 results found
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Ability to enter a PIN before deleting a voicemail message or A voice prompt saying " Are you sure you want to delete this voicemail mes...
...sage . wants a feature that if someone is going to delete voicemail messages he wants a voice prompt saying are you sure you want to delete it, not an actual message prompt or a PIN to enter before deleting the voicemail
2 votes -
incoming new calls to automatically put on hold
if I am already on a call, the other calls still ring through. I would rather they be placed on hold until I finish my current call.
2 votes -
To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and i...
...t's respective recording if there is one. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and it's respective recording if there is oneThis is what was seen and brought up in the SFDC case 21800622 where the customer thought the call transfer was not recorded
2 votes -
Enable Call Monitoring on a Three-way Call
Current call monitoring only works on a normal phone call, it would benefit the customers who can monitor all calls within the company even if it is a three-way call.
2 votes -
Add the "Custom Field" in the roles and permissions in Admin Portal.
To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.
2 votes -
add fax confirmation on actual ring central fax cover letter instead of email,
So our company has to download the email confirmation from that email, then attach it to the actual fax from ring central and it's just plain extra work. The fax and rest of the pages in the actual fax are on top of every page sent except a sent action or success notation. Life would be better as we know it if this can be implemented through the actual ring central and fax sent through ring central. Hear my pleaThank You,Marisela Garcia RMA/LMRT
2 votes -
Option to choose a call out number on a desk phone
We have two companies. It would be nice to use the same desk phone to make calls from different company phone number without having to change it in admin portal.
2 votes -
Allow administrators to send individual message to all and/or assign task to all
I’d like to be able to assign tasks to everyone on staff at once. I’d also like to be able to send a message to everyone’s personal chats at once.
2 votes -
Auto-text message Hotkey when a cell phone is highlighted.
I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text message box and only when RC is the active window.
2 votes -
Answer incoming calls from Jabra Headset
I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
2 votes -
Revoke Agent Access to Delete Call Logs
Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls
2 votes -
Add Custom Roles to Standard Subscription Tier
Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers.Not having access to custom roles limits our ability to hide messages, meetings, and teams from our users - functionality that we already get from Microsoft Teams. Seeing these redundant features in the RingCentral app will only confuse our users and make their experience objectively worse. We use RingCentral strictly for phones and should not need to pay extra to get access to fewer features.
2 votes -
Call Waiting for iOS/Android
Can you add call waiting for RC Phone app on Android/iOS?Right now just receiving missed call prompt which makes it appears like users are avoiding calls
2 votes -
To have or allow a different VM mailbox on one extension with multiple numbers.
To have or allow a different VM mailbox on one extension with multiple numbers.
2 votes -
Avaya Cloud Phone should share status with MS Teams
We use MS Teams for internal communication and chat. It would be helpful if Teams could show a user as busy if they are on a call on the Avaya app and vice versa
2 votes -
Allow Poly headset features
Voyager 5200 UC - features such as auto answer with pickup from desk aren't available with Ring Central desktop app [they are with Ring Central Phone desktop app]. Would be great to have this as I understand RC Phone is going away. And the RC desktop app integrates with Salesforce which many people need.
2 votes -
Custom Greeting for Direct Numbrers
It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.
2 votes -
Monitor calls/answer calls for others in RingCentral App
We need a way for our receptionists to use the RingCentral App to monitor and answer calls for their department directors. This is only available using the RingCentral Phone however the rest of our institution is using the RingCentral App for desktop(glip).
2 votes -
Account data recovery
When an account is deleted there should be a 15 day data retention policy in place in case of mistaken deletion, or for auditing purposes.
2 votes -
Adding extra digits to the incoming number
It would be useful to add extra digits to incoming phone numbers displaying on my phone. I found this feature to be usefull (it used to be an option) because it told me right away that it was a business call via ringcentral. I use my phone also for personal calls, so this made it easy to screen them
2 votes
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