9343 results found
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Bulk International numbers blacklisting
to be able to block international numbers for all other countries except for US and Canada
1 vote -
Operator in call queue
Feature to allow adding of Operator in Ringcentral call queue. Operator option will allow callers to break out of the menus and speak to a designated person. This feature is currently not present.
1 vote -
Customized fax template
The program does not allow for us to put the company info. in the template. I think this is a disadvantage because you are unable to say who the fax is to.
1 vote -
Yealnk Deskphone capable on Receiving SMS
Requesting to add these feature where yealink phones have capabilities of receiving sms, this will be convenient when this feature has been enabled
1 vote -
Reply with voice message not available on iPhones
Reply with voice message not available on iPhones
1 vote -
Sort columns for Call recordings
We have had great success with the call recordings system with RingCentral, Thank you.What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, from number)
1 vote -
Device history logs
Adding Device history on Phone and Devices Tab to see whose extension where it was provisioned
1 vote -
Capability to see other user's incoming calls in your desk phone and answer it on their behalf if the user was out of the office
i want ALL calls to show up on everyone's phone, then if say our front office employee was out we would hear the call and be able to look on our phone and see whos was ringing and be able to press a button for "Sue's" phone and answer her call.
1 vote -
Limit ACD callback to certain queues
New CSRs need this. I am a new hire, and on multiple occasions I have been automatically selected to call somebody back about something I'm not yet even trained to handle. For incoming calls, I am usually excluded from queues that go toward more experienced representatives, but somehow I get selected for callbacks that RingCX knows and tells me upfront are about electrical issues, when I'm only trained in the plumbing department. Then it's awkward when I have to transfer a customer that I called.
1 vote -
Enable Teams on Poly CCX Phones
To fully integrate an office with the RingCentral Teams App the Poly CCX phones should also work with Ring Central when set to the Teams Third Party App
1 vote -
Allows customer to modify the play announcement greeting
Instead of the default announcement, we can modify the announcement with our voice or customized message
1 vote -
mobile network recommendation
have its own network recommendation for mobile data,to make sure the line for unstable connection have a better connectionspecially customers are using the mobile app on the gowhen they are driving
1 vote -
We would like to do "3way text"
We would like to do "3way text" from two of our team to a client and when a client replies both team member receive the reply and visa versa. Is this possible in any way?
1 vote -
Be able to use new phone numbers every time the customer will do an outbound calls
Customer would like to be able to use new numbers whenever he will do an outbound calls to multiple state.
1 vote -
Swipe option for answering calls from RingCentral application
Customer wants a swipe option when answering calls instead og pushing the answer or reject button
1 vote -
Option to Route the Callers to an Extension after nth time Invalid Key Pressed while in the IVR.
On the IVR Menu settings, there should be an option to route the call to a specific extension if the caller enters an invalid selection for nth time.
1 vote -
add an option to quickly toggle from audio speaker and microphone and desktop speaker and microphone
Wants an option to toggle from speaker and microphone headset and with the desktop microphone and speaker without doing it manually within audio input and output.
1 vote -
To be able to use RingCentral even web filtering is "ON" in Chrome
On the desktop version of RingCentral, we have issues where if Chrome version 104 is blocked by our web filter it will cause the app to not work correctly, such as not allowing users to enable or disable their call queue status.We want to ask if there is a fix for this as we would prefer not to keep that version of Chrome unblocked for security reasons. We have updated the actual browsers and also updated the ring app to its newest versions so everything is fully updated."This issue only affects the desktop versions of the RC App, I don't…
1 vote -
RingCentral manual translated to Japanese how to setting up an account in RC
Wants to have RC manual translated to Japanese how to setting up an account in RC, its would help Japanese member who wants to start a business with ring central.
1 vote -
Add the ability to increase the size of the Play and Speaker buttons in the RC Mobile App
In the RC Mobile App, under the Inbox tab, when pulling up a voicemail the buttons for Play and Speaker are very small, and we would like the ability to make these buttons larger.
1 vote
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