13296 results found
-
Option to disable/remove the call queues from the contact list of a specific user.
Looking for an option to disable/remove the call queues from the contact list of a specific user. We don't want our users/employees to have an option to see the list of call queues.
2 votes -
Ability to play audio while on active call
It will be helpful for the customer and their business if they will have option to play audio while on active call.
2 votes -
Auto pick up for internal numbers
I have users that need there phones to be hands free. I am requesting a feature for a auto pick up for incoming internal calls. So in this use case the docs do not need to touch the desk phone at all but also can get calls from other docs.
2 votes -
Ability to monitor calls using deskphone
We need a way to monitor calls using deskphone
2 votes -
Whitelist incorrectly Tagged Robo Calls Account Wide
Right now the only way to white list tagged robo calls is to allow it on a per extension basis. I have over 50 users in my account. It's ridiculous to have to add that number to each extension individually.
2 votes -
website text widget
have a widget that can be added to your website that allows customers to "chat" via text with you instead of emailing or calling.
2 votes -
Telus Feature Request: Ability to play far end system's hold music rather than RC client's hold music
There are scenarios of outbound calls in which far-end systems put calls on hold as follows: generate re-Invite, mark the stream with the "a=sendonly" attribute and play the music on hold. The far-end systems wish to only send media on the stream.RC system replies 200 OK and marks the stream with the "a=recvonly". RC system confirms the offer to only receive media from the far-end system.But in some scenarios, RC system does not connect the stream received from the far end to the calling subscriber (RC client making outbound call). Instead, RC system plays client's hold music, specified in settings…
2 votes -
Is there any option to see what numbers are clients inputting on the IVR.
Is there any option to see what numbers are clients inputting on the IVR Contact System, like we can see it on our system that this customer is trying to input the EXT number
2 votes -
When a phone number doesn't receive texts, you should send the sender a notification
When a phone number is set up to not receive texts, you should send the sender a notification telling them that number can't receive texts
2 votes -
Routing calls in a queue based on Salesforce account owner
We aim to direct incoming calls to designated RingCentral call queues according to the Salesforce Account Owner.
2 votes -
Voicemail checkbox
Add a section in the voicemail tab in the RC MVP app and Softphone application where you can check a box to state that the situation has been handled or action on the voicemail has been taken.
2 votes -
Add login/logout buttons for queue members in the Line Keys on Mitel 6940w
We don't have our employees use the application. We don't have it installed on the PC or phones. They are strictly fielding calls from customers from Mitel 6940w desk phones, which work great but they can't log themselves in and out of the queue status. As of now, we have to set their phones to DND, which means that while they won't field calls from customers, they can't take calls from anyone else.
2 votes -
Call Log - Faxing XLSX Fields/Columns
We need more granularity in the reporting metrics provided for faxing in Call Log.Metrics:File SizePage CountFailed Fax Count for specific DIDNon-Fax Numbers (Unable to find Fax Machine)
2 votes -
User extension specific IVR Menu
Customer wants an IVR menu option in his specific user extension. Where in it will give another option for the caller to choose from or just a feature, making it look like a big company for them.
2 votes -
Setup visibility for paging
Give management visibility over live paging to see what devices are stuck trying to page.
2 votes -
Active Session
Wants to be able to see active sessions. Active sessions are any computer or device that is currently logged into your account. Monitoring your active sessions helps to keep account secure, and helps prevent suspicious account activity. It also allows user to log out of your account on other computers when you’ve signed in from a different device.
2 votes -
Bypass SSO.
I (admin) am trying to change a user's forgotten pin#. we use SSO instead of passwords, and to change the pin it is asking me for the current admin password, even though i am currently signed on as the admin AND we do not use passwords.
2 votes -
Cisco ATA192 Ethernet Port Fully Functional
Please allow the Ethernet port on the Cisco ATA192 to be fully functional and allow devices connected to it to connect to the "uplinked" LAN.
2 votes -
Move voicemail messages to another mailbpx
It would be helpful if we could move selected voicemail messages to another mailbox.
2 votes -
Allow me to type in the date instead of selecting a date
When selecting business hours, and holiday after hours, I have to go a select the date. This takes so much time, it would just be easier to be able to type in the date I want
2 votes
- Don't see your idea?