12776 results found
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Call forwarding options
Your phone options when an extension is dialed and "*" is pressed to access the options after entering extension password, there is no option for "call forwarding" or no DTMF setup for dial to extension and set a call forward extension. This is a poor design and most other platforms like MITEL and CISCO have these simple features. You should add an option not only on the phone, but also in the app. Example scenario: Receptionist has their own extension and monitors another user, or a user manages a reception desk extension. It would be nice if a user could…
1 vote -
Latency Issue: Call Routing Delay on RC Desktop App
Issue: Call routing latency when declining calls in RC Desktop v26.1.20.
Environment: MaxAgent integrated with the unified RingCentral Desktop App.
Observation: Upon clicking "Decline," the app enters a "connecting leg" state, causing a significant delay in routing the call to the next agent in the queue.
Comparison: The legacy RC Phone app routes these calls instantaneously under the same conditions.
Impact: Reduced agent productivity and increased wait times within the queue.
Goal:
Optimize the interaction between the RC Desktop unified app and MaxAgent to eliminate the current routing lag and improve overall SLA performance. Currently, when an agent selects "Decline,"…1 vote -
import messages from google voice to ring central
I ported my old number from google voice and downloaded my text history in an html file. I want assistance importing those old messages
1 vote -
Allow a group SMS to the main phone number and keep the AI Receptionist
I want to have a group SMS to our main number so that everyone in the office can access, respond, and know what is going on with the candidates we are working with. I was told we cannot do that and keep the AI receptionist, because you have to change the call queue. Seems like a silly rule. Update it so that the AI receptionist can stay active while all users are able to share one main number for text message. It's very confusing to the end user when they are receiving a text from a number different than the…
1 vote -
Business SMS Booster "Mark Messages as Unread"
I would like the ability to mark messages as "unread" in the shared text group, just the same as the direct text group.
1 vote -
Remove or update in bulk the "Ring your co-worker" pop-up in the user ring settings.
The customer wants to have the capability to apply a "Yes" to all of the users who have the "Ring your coworker" pop-up in their ring settings.
1 vote -
Updating Default Announcement Only Extension
Announcement Only extensions- default message.
1 vote -
Park location for manualy provisioned devices.
Customer wants the option to use the Park Location feature even if the device was manually provisioned.
1 vote -
Ability to communicate through GLIP without account.
Ability to communicate to external users without RingCentral account using "Message" feature.
1 vote -
To make jpg and pdf files directly opened and enlarged on 1 click
In RingCentral it's waste of time to save-open-enlarge jpg and pdf files. Why not to make the system so that 1 click on file opens a document that can be zoomed just using the wheel on the mouse? Saving the file is another step if it is necessary.
1 vote -
Allow external email users to send messages via the “post message via email” feature in RingCentral.
Description: Currently, the “post message via email” feature generates a unique RingCentral email address (e.g., 157881991123@54930276353.mvp.ringcentral.com
) that team members can use to post messages to the team via Gmail, Outlook, etc. However, emails sent from users outside the team or from personal email accounts not associated with a RingCentral extension are blocked and not delivered.Proposed Enhancement: Enable the feature to accept messages from verified external email addresses or allow team admins to whitelist specific external email addresses.
1 vote -
que members
Set the number of members that can answer a call que. I have five members but want to decide how many are available by rules. To control the flow for high or low volume calls depending on time of day.
1 vote -
Headset Behavior with Silent Ring
Poly confirmed that if the ringer is set to “Silent Ring,” the phone defaults to a “New Call” state to ensure users do not accidentally answer an incoming call they might not be aware of.
While I understand the concern about the user answering a call on the headset that they might not be aware of when the ringer is set to silent, this could be avoided by alerting them for all calls through the headset regardless of the ringer type setting. It makes sense to silence the phone in some situations, but not the headset.
Even if a new…
1 vote -
Using older desktop app version's phone interface to manage multiple calls
[EXTERNAL]
My entire office are really struggling with the new RC App… it REALLY SUCKS and my entire office has the same response…
It has a LOT of new features and all but we don’t need all the bells and whistles.. phone # is too small, we might have 6 callers at the same time and it’s sooo difficult to stack calls and re-enter into calls and transfer calls and have conference calls on the fly… The old app was MUCH EASIER to navigate and see… Along with this, my plantronic’s headset now doesn’t allow me to accept calls or…
1 vote -
Schedule Meeting - Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link'
Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link' is Schedule Meeting and not just having the option available when you select "Use Outlook Calendar" or "Use Google Calendar" under Video Meeting - Schedule.
1 vote -
1 vote
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change pages
Where page 1,2,etc is only at the bottom, please also move this to the top.
1 vote -
When swapping a phone add a screen to assign location before hitting swap
When a phone is swapped from the Ring Central App to a physical phone, have a screen that pops for you to assign physical location. This will save time instead of having to go back into the phone setting the location and then back to the users to move forward.
1 vote -
attach images in video calls
Would like the ability to attach images in Ring Central video calls.
1 vote -
Include the RC Account Name for Forwarded Calls to Another RC Account
The customer have 2 RingCentral accounts. He needs to identify that the calls are forwarded from their RC account.
1 vote
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