12777 results found
-
Marking Test calls as "Test" so not to skew analytics/reports
Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports
1 vote -
Ability to pull up user reports for user who is not logged in to the app for 30, 60, 90 days
We have contacted support seeking assistance if there is a report that we can pull up to view users who is not logged in to the account for several days
1 vote -
Allow me to issue a passcode to callers I want to reach me
I have to post my number and I’m often overwhelmed by calls. I have to be able to answer it at times to verify my identity. So something like a secret extension would be great.
1 vote -
Avoid putting a full-screen ad with audio over an enterprise app for end users is
Avoid putting a full-screen ad with audio over an enterprise app for end users is
1 vote -
Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).
I am currently using the RingCentral Desktop Application for training a remote worker. I can utilize the Whisper, Barge and Take Over keys but I cannot disable access once I am done. I was told it could only be done on a deskphone. If I can use a portion of the functionality through the app, why not allow for full access?
1 vote -
RE: Google Voice Numbers
RE: Google Voice Numbers
When a google voice number is forwarded to a Call Queue WITH A CALL GREETING, the call does not come thru to us because the google system wants the #1 to be pressed.
The suggestion is that the RC system has a preference that can be toggled on that would press #1 automatically when a call comes in so that it can continue thru the system, ring our phones and we can pick up.
I tested extensively with Ellie and with Sinch your provider. Please look up those notes.
I am available for any necessary testing.…1 vote -
Marking calls in the "Missed" section read so we don't have to delete them to clear the log.
here should be an option to mark "Missed" calls as called back or read or something similar. We need to clear our missed call log and it used to stay on the all call log but it doesn't anymore unless we call out. There should be something that allows us to clear missed calls from that log without having to resort to deleting them. Thank you
1 vote -
Call on mobile phone say they are from RingCentral
Currently when RingCentral forwards a call it does not distinguish on my mobile whether it is a personal call to my cell or a forwarded call from work. The ability to distinguish whether it’s a call from my vet vs a patient call would be very helpful.
1 vote -
While waiting options
Create options while customer is waiting in queue:
Thank you for your patience.
If you would like to continue holding, please press 1.
If you prefer to receive a call back without losing your place in line, please press 2.
You will be called back in the order your call was received.1 vote -
Automatically sync Ringcentral app contact to any Deskphone
Contact should automatically sync from RingCentral app to any Deskphone that customer wish to. This will save time and effort on doing it manually especially for big companies.
1 vote -
Export file for error for call queue
Customer is requesting a database for us to export why call queues have bugs, or the queue is not working properly for them to check the errors.
1 vote -
Fax Document
Can we submit a feature request to disable the ability docx file and have the default as doc only. (For faxing)
1 vote -
Ability to view the messages of other user extension in the app
Ability to view the messages of other user extension in the app
1 vote -
An option to change the timing of the default or custom prompt on the AI Notetaker
Both the default and custom prompt options for the AI Notetaker interrupts the call once the conversation has begun. It would be nice to have the option to set the timing for when that prompt is said, so that clients are not caught off guard by the prompt interrupting the conversation. Thank you.
1 vote -
Add device settings in online account for Polycom Phone
We have contacted support to enable the miss call notification for the Poly edge phone as we cannot find any options in the online account to enable this, we have spoken with a representative and we were advised to get a CFG file or configuration file to the phone GUI, it will be better if the phone settings are available in the online account at "Service.ringcentral.com" so we can just toggle it anytime we want to make changes in the phone.
1 vote -
Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.
Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.
1 vote -
We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.
We have the need to direct multiple inbound calls from different phone numbers to one extension that links to our on-prem call center system. We have created a user that represents the call center and set it up as a SIP device. That virtual user has two phone numbers associated with it, a placeholder local number which is not published to the public, and a toll free number representing our company's primary contact point and access to call center agents. The same call center system runs an automated voice response system that allows customer self service to access their account…
1 vote -
Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
1 vote -
incoming call
-customer want to use the direct # as the incoming caller ID if someone is calling them
1 vote -
Full Call Transcripts (Part 2)
Enable company-wide Call recording to also include option to turn on company-wide call transcripts for both RingCentral app users and RingCentral desk phone users. We would like each user to have the ability to save transcripts into various client files.
1 vote
- Don't see your idea?