11047 results found
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In admin portal, drop-down showing status of call queue attendants should reflect actual availability
If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down feature should be checking actual status instead of, apparently, displaying the last known status.Another question I did not test is whether queue calls would be routed to the off-line attendant.
1 vote -
ATT Office at Hand Voicemail Message must contain callers information and custom forwading greeting
Customer wants an option where they can hear the caller's name and phone number during the voicemail announcement if the caller did not provide it on the actual voicemail message The customer doesn't want to use call logs, email notification, or applications to view the callers' number or name.Also wants a feature that if they receive a voicemail and they want to forward it to another user, they want an option to record their own message advising the recipient that they are forwarding the voicemail
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Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm
Hi Team,Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm.Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are back to back.So can we add the second also in time-stamp, this will help us in analyzing & sharing exact call sample. This will be represented as hh:mm:ss.
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show presence inside "Search" bar
right now, presence for user / recipient of message will show after clicking on their name once searched. would like to see the presence show in the "Search" bar without needing to click on user
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Sort Call Logs
My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequently used in our previous system and is extremely important in identify which calls should be reviewed. As of now, we sometimes hit next page 6-7 times to get through all the calls, and then remember where the longer calls were. Some type of sorting would be a good addition.
1 vote -
Dock the Dial Box page and Ability to add users to groups without going into every group
If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new user, it would be nice to be able pick the goups you are adding them to without having to open each group, open the profile and then add the employee.Thanks!Cindy
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Operators can sort text by phone numbers vs mixing all received text together
We use a few different numbers and sometimes use a number specific to a listing. As the operator I currently can't see which number a text is coming in on and they are all mixed. I need a way to check the text for each phone number vs all numbers mixed together.
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Creating Support Tickets with RC
Is there a way to tie my callback number to my login for creating tickets? Even when I select phone call as my preferred contact type and enter in my callback number, I always get an email asking me for my callback number. My callback number isn't even part of the ticket details, even though I specifically entered it when I created the ticket.There is a HUGE disconnect between updating tickets through the portal and responding to tech emails. I create my ticket via the portal and then get an email from a tech. If I respond to the email,…
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Option to increase number of active calls handled
Support site KB ID:51892 - says that nine/9 simultaneous calls can be made or receive but some users would like to have more than the said limit.
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Have Caller's Names Show Up In Call Queue
Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
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Archiver seperation of call recordings for phone transfers.
Currently, when someone calls into the Office (ie extension 1) and they are then transferred to a user at a different extension, the recording of the whole conversation is kept in the Office line. We request that once a transfer is made, there is a separate audio recording put into the the users extension that the call was transferred to.
1 vote -
Global ring count for Existing Phone
I would like the ability to set a global default ring count for an existing phone and/or configure the existing phone ring count via a template. We use Teams direct routing so each time we create a new user extension via AutoProvisioning, one of the only manual steps we have to take is setting the ring count for the Existing Phone to 15 rings to ensure calls always make it to Teams rather than RingCentral voicemail. We are able to set the ring count for Desktop/Mobile app via a template. We should either be able to set the ring count…
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Changing Number Type
Customer would like to change the number type of the main number on the admin portal on ATT Office at Hand. Currently its grayed out to and set by default to voice and fax.
1 vote -
Improve Chat Bot Functionality
Chat bot has yet to be helpful at all for me. Please improve the functionality so it's useful, or at least have it connect properly to a live agent instead of sitting blankly after that's requested.
1 vote -
Active Call Duration Tracker
Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log.This would be hugely beneficial to help know when our users need to be moved along because they have been with a particular customer for too long.
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Email notification on a group for every chat by a member
Email notification on a group for every chat by a member
1 vote -
Having the employees see how many calls they took
I think allowing them to see their numbers would be beneficial - like a scoreboard that could be toggled on and off .
1 vote -
Make task replies column resizable/more prominent in task view of Ring Central App
Once a task is created in the app, the UI offers the original task in the left column taking up most of the space and the ongoing conversation (replies) is constrained to a much smaller column. The task replies are where we spend much more time so it would be helpful to give me focus to that. When resizing the window or toggling the full screen UI element this behavior does not change. What's worse is when adding a video to in replies, a good 1/3 of the video/controls/etc are cut off. This seems to be true in both the…
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Make RingCentral Support Cases Useful
Currently when looking at existing/completed cases, it has very minor details. i literally have a case that is closed and the only thing in the case is the automatic responce from opening the ticket. at minimum, all email communication regarding the case should be provided on that case log. not being able to reference the case makes it extermely difficult to provide good service to my end users. if there is a common issue i cannot look at case logs and provide the solution to past problems. I have never seen a ticket/case site that doesnt tract communication between the…
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Set more than two Display Settings options
It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.
1 vote
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