13296 results found
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Remove ability for users to block their caller ID and limit My Caller ID options
I am from a legal and collections agency where we need to follow Truth In Caller ID Act (47 U.S. C. § 227(e) which states (1) IN GENERAL.—It shall be unlawful for any person within the United States, in connection with any telecommuni-cations service or IP-enabled voice service, to cause any caller identification service to knowingly transmit misleading or inac-curate caller identification information with the intent to defraud, cause harm, or wrongfully obtain anything of value,
Having the option to select a number that is not in your control like those assigned to main site or blocking your caller id…
2 votes -
Disable HIPAA for a specific user.
We aim to have the ability to deactivate HIPAA compliance for a particular user.
2 votes -
IVR Voice prompt
A feature that will allow voice prompts like "Say 1" to navigate instead of Keypresses.
2 votes -
List on the online account for the phone passwords
We did contacted support and we advised that the warranty will be voided, It would be helpful if there is a interface on the online account where the admin can see the list of the phone passwords for the account
2 votes -
Answer and Transfer with Keyboard Only
Please add a way to answer a call and transfer it with the keyboard only. Currently I can answer a call and start a transfer, but I have to either use the mouse or press the tab key a bunch to select blind or attended transfer. Receptionists want to be able to answer and complete a transfer without taking their hands off the keyboard.
2 votes -
Telephone 2FA at Apple can be used for queues
For Apple users, an Apple call for "two-factor authentication" is not signaled by a ring on a group number (+49xxxxxx). Only one entry appears as missed calls in the journal.
The calls via the group are currently not reaching users and are disappearing into nirvana.2 votes -
Show forwarded destination for internal calls
Use case for an internal call:
A calls B. B has initiated a call forwarding to C. A wants to see on the display that the call from B has been redirected to C.2 votes -
Identify the Downloaded Call Recordings in the Call Log CSV file (Which Line)
Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.
2 votes -
Full Support of Paging Devices instead of manual configuration
Full support of paging devices instead of manual configuration, currently we are getting the sip to the admin. It would be effective if the paging devices could also be provisioning normally like the other phones.
2 votes -
Capture caller IVR response
We wanted to create an extension which will play a recording that will discuss the terms and agreement with the caller and capture the responses of the caller on the agreement
2 votes -
Add wide contacts on Main Company Number
Adding contacts under the Main company number, so it will be easy for us to identify who is calling.
2 votes -
monitor call even transfer to none part of the group monitor
Please include a feature even transfering a call that is notpart of the call monitoring it will work, initial monitor call is part of the group monitor
2 votes -
Customize Key Presses in IVR
Have an option to customize key presses including # and *
2 votes -
IVR routing with special number at the beginning when being forwarded to an external number
The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number
2 votes -
Report that shows the list of the users who are permitted to send faxes using Email To Fax(E2F)
To have the ability to download a report that shows the permitted users to send faxes using email to fax instead of manually going to each user to verify whether they can or not
2 votes -
auto hold when wifi disconnected
When WIFI or internet connection is lost the call automatically goes on Hold instead of being disconnected.
1 vote -
Add Explicit "Transfer" Event Labels and Flow Indicators to Standard Admin Portal Call Logs
While the Analytics Portal (Performance Reports > Calls) correctly flags these events with explicit Transfer, Cold Transfer, or Warm Transfer tags in session details, the primary Admin Portal Call Log lacks this clarity. This forces administrators to conduct deep, multi-leg log analyses for routine transfer verification, creating frustration and driving unnecessary support tickets.
1 vote -
To allow you to select a voicemail in the app and then be able to pick up the phone to listen to the voicemail. Full APP to Phone integrati
To allow you to select a voicemail in the app and then be able to pick up the phone to listen to the voicemail. Full APP to Phone integration.
1 vote -
T-Mobile 10DLC Daily SMS Throughput Limit Notifications
Description:
Customer is requesting a feature that provides notifications when their daily T-Mobile SMS throughput approaches the 5,000-message limit.Requested Enhancement:
Display daily SMS usage and remaining message capacity.
Send automatic alerts when usage reaches 80%, 90%, and 100% of the daily limit.
Provide notifications through the Admin Portal or email.
Business Impact:
This will help customers monitor SMS usage, anticipate throughput limits, and avoid unexpected messaging interruptions.1 vote -
RCEX | SMS admins
Have the ability for admins to see standard users SMS content, customer wants to see the SMS being sent out by the user for them to monitor and make sure that the SMS they are sending out is standard and following the SMS policy.
1 vote
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