11043 results found
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Queue calls not to follow business hours
Business hours work 5AM to 7PM. Another call queue team works 24/7.
1 vote -
Fax Transmission: Sender to be Notified that Fax is Received by RingCentral
Fax Transmission: Sender to be Notified that Fax is Received by RingCentral
- When the fax is sent to RingCentral, the non-RC sender should also receive a notification that it's successfully received by RingCentral.
1 vote -
callers in the company directory should NOT be screened
Users do not make a distinction between external/personal contacts and internal/company contacts. And in the apps, all personal and company contacts are found together.
Since the feature states 'Ask for a name when: Not in contact list' this setting is ambiguous for users.I would suggest that this should be raised as a bug.
Either callers in the company directory should NOT be screened.
Or, the feature text needs to clarify that this only applies to personal contacts, and company contacts will still be screened1 vote -
Device Visibility for ATA Connectivity Status
This feature aims to enhance the visibility and monitoring capabilities of devices connected to Analog Telephone Adapters (ATAs) within the RingCentral system. Currently, users and administrators lack comprehensive insights into the status of devices connected to ATAs, such as whether they are connecting correctly, online, or offline.
1 vote -
Joined label for private groups
It's understandable that being able to see the private groups in search results implicitly means you have joined them. But with only a locked icon next to them in comparison to the "Joined" label for the public groups, it can be a little confusing. I think an explicit "Joined" label for the private groups can make the search results less confusing.
1 vote -
Save and recover ringcentral configuration
The customer would like the ability to save their current RingCentral configuration/settings as a back-up and have the ability to download and restore from it in case of emergencies. This works like data recovery. To restore their saved settings will allow the company to get started with the service without having the need to recreate the settings.
1 vote -
Live Call Memo
a VERY useful feature would be a small text memo with limited characters that could be attached to a live phone call. That way, when my receptionist looks up a work order to find who the call should go to, that work order # pops up on the screen to the transferee, so that person does not need to ask the caller the same questions that the receptionist did. This will save time, and frustration to the caller. Example: Receptionist answers the call, caller does not know who they need to speak to but has a work order #. Receptionist…
1 vote -
Call handling of the main number when phone status is change
Feature that will change the call routing on the main phone number, currently we have a specific working hours and closed hours, however sometimes we log in early or log out early.
And it would be nice to have a feature that once the status has been change it will ignore the custom schedule set up to the main number and user extension without going to the admin portal from time to time.
Because they have a distinct call flow during work hours and closed hours wherein during work hours calls are routed to the user and after hours calls…
1 vote -
Call Queue Custom Answering Rule Overlapping Schedule
For one of the call Queue, say QW i have created two rules.
Rule1: working hours from 6 am to 3 pm forward to Queue A
Rule2: working hours from 10 am to 7 pm forward to Queue BIn my use case, I want the call to be forwarded to both the Q at the same time because both of these Queues are falling under the working hours.
1 vote -
When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e
The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.
1 vote -
Better phone number ordering process with approval
We would really appreciate a better process to order new phone numbers. Something like:
1- a level 1 Admin request to purchase new phone numbers
2- request is escalated to a level 2 admin role or a procurement role for approval
3- if approved the order is placed.1 vote -
Disable zero dialing on call queue
I have a zero dialing setup where the call will go to a specific extension. However, I want to disable this feature when the call goes to my call queue.
1 vote -
Forwarding list for user
We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question
1 vote -
Ability to log in and manually clear the park lines
The only recourse to clear the park line is to wait approximately one hour for it to automatically clear itself. Having the ability to log in and manually clear the park line would be beneficial.
1 vote -
Distinguish between Landline or Cell Phone
It would be helpful if RingCentral can distinguish if any incoming or missed calls were from landline or cellphones. Sometimes, we need to text the number who we missed a call from but are not sure if they are receiving the text.
It used to be that if you tried to text a landline, it would bounce back, but it doesn’t even do that leaving you uncertain if the reason they didn’t respond was the landline or something else..
1 vote -
Poly E320
Adding Poly E320 headset in the list of recommended headsets to maximize the headset capability same like the ones on the recommended lit
1 vote -
pre-set webinar background
It could have been better if participant's background is pre-set to lessen network activity on their end during a Webinar.
1 vote -
Create rules for more than one queue at a time
We have multiple queues and when I create a rule I have to do it for each one. It would be nice to be able to create rules for multiple queues at the same time or copy from one queue to the next.
1 vote -
remove dial pad
Every time that I received calls the dial pad pops up on desktop and I wanted to have an option to turn off the dial pad. On the RingCentral app.
1 vote -
call queue route call to members per number of ring
would like to have it that when someone calls into the queue that it first ring to User A and User B then after 3 rings have it go to User C then to the team voicemail if nobody answers
1 vote
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