11472 results found
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The ability to support the prepaid number as substitute caller ID.
The ability to support the prepaid number as substitute caller ID for AU accounts.
1 vote -
Send Voice Notes via message
It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.
1 vote -
Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved
Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end
Brand…
1 vote -
disabling the merge call option on their application.
• What issues is this solving for?
-Customer's request
• How will the feature help customer’s processes?
-They don't want to use the feature
• Who would benefit from it?
- Customers
• How should it work?
- when there are two or more calls, they don't want to merge it.1 vote -
feature to schedule auto-restart for the phone
Have a feature to schedule auto-restart for deskphones
1 vote -
Creating contact group on admin portal but not reflecting in RingCentral App
Created a group under personal contacts but does not reflect in the Ring Central App
1 vote -
Transfering personal contacts to company contacts using admin portal
Have an option to transfer a contact from one category to another ( Example from personal to company)
1 vote -
Enable LTE based deskphone on RC platfrom
Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.
1 vote -
Robocalls forwarding
The ability to forward all robocalls to voicemail or play announcement only automatically.
1 vote -
Prensence update when the extension info is changed
Presence update when the extension info on admin portal is changed.
1 vote -
block callers from dialing other extensions while waiting on queue
I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment
1 vote -
Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more
If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more
1 vote -
Feature Request : Remove All Option in Group Membership of Users
Feature Request : Remove All Option in Group Membership of Users
Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one
Current behavior : needs to remove the users one by one
Brand : BT Business
1 vote -
Contact app preference for outgoing calls
My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls
1 vote -
Hotdesk Login Without Loggin In on RC App
Users should be able to login on any hotdesk phone without singing in to their ringcentral account/app even if they have an assigned deskphone on their user extensions.
1 vote -
Feature Request : Allow to loop calls from 2 call queues continuously
Feature Request : Allow to loop calls from 2 call queues continuously
Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues
Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call
Brand : BT Business
1 vote -
Update Greeting for Announcement Only Extension over the phone
We would like to have the option to update the recording set under the Announcement only extension over the phone as what we can do when we would like to update the voicemail messages over the phone
1 vote -
Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app
Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app
1 vote -
Assign Task to someone with no active extension
Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension
1 vote -
1 vote
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