13296 results found
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Remove desktop plugin requirement for embedded Teams app
The requirement of a locally installed desktop plugin, or the full mobile app to leverage the Microsoft Teams inegration make what could be a very powerful option less practical. Having the ability to use the embedded Teams app free of any additional software would be an ideal experience! The desktop plugin requirement introduces application packaging and delivery requriements that are not necessary with the RC web app raising the question as to why they are required for the Teams integration.
0 votes -
Include Synced Contacts (Microsoft, Google) and Company Directory as Personal Contacts for Screen Calls
For the current settings for the screen callers, the dropdown for "Ask for a name when" has "Not in contact list", which only exempts the personal contact list. It would be helpful if the synced contacts from Microsoft/Google were also included in this, so they wouldn't have to announce each time they call in to RingCentral users. The same goes with internal users.
1 vote -
TFN for International SMS
Have the option to send international SMS using Toll-Free Numbers.
1 vote -
changing the call audio alert tone on the ringcentral app and company wide
Having the options to change the call audio alert tone on the RingCentral app company wide instead of going to each extension just to change the audio alert.
1 vote -
additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous
Currently, in the admin portal, when a customer selects “Verify Email Uniqueness”, the system checks whether the email is already associated with another extension. If the email is found to be in use, we’re given the option to edit and update the email on the existing extension to make it unique.
We would also like to have an additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous account directly from this prompt.
1 vote -
Sync Fax Default Cover Page from Admin Portal to mobile app
Sync Fax Default Cover Page from Admin Portal to mobile app. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via mobile app, ensuring consistency and reducing manual setup.
1 vote -
Check older voicemails that have already been deleted due to the new ones overwriting them
Customer requesting an option to check older voicemails that have already been deleted due to the new ones overwriting them.
1 vote -
There used to be an option to pick up any line from a short key like *40 Can that be done
There used to be an option to pick up any line (in a site group) from a short key like *40 Can this be brought back. This saves people having to run over to others phones across offices
1 vote -
Automatic Transfer from Yealink phone
The customer is requesting the Yealink T57w to have the ability to transfer the call automatically to a certain ext and to be able to transfer back the call to call queue.
1 vote -
Call origin
Is there a way that ring central can flag the origin of a call? We have 2 numbers pointing to our reception (from 2 different websites) and would like to know where each call is coming from
1 vote -
Include the Poly Voyager 4320 headset to the RingCentrals's recommended headset for the RC app
Include the Poly Voyager 4320 headset to the RingCentrals's recommended headset as it doesn't recognize on the RingCentral app and most of the Users are using this type of model in Poly. I think it's time to expand the supported headsets and update the support site:
1 vote -
To have an Optical Character Recognition feature
Option to have an Optical Character Recognition (OCR) feature that reads handwritten documents and sends them as a file.
1 vote -
Option to add a call queue extension as co-recipients to message-only extensions in admin portal
It would be helpful to have a call queue available option as co-receipients in Message-only extension under Voicemail & Notifications. Admin portal system only shows users extension as available option.
1 vote -
option that no longer requires us to change or edit the their IVR that are tied up with their newly created call queue.
Requesting a feature where all call queues thar are tied up to our existing IVR should be automatically updated once it has been replaced by a new call queue.
1 vote -
Reduce number of rings before trying to the next member
Phone is currently ringing 5-7 times before an agent can answer. What can we do to make sure to answer faster? I guess I want to go over a couple things.
There should be an option to set Number of rings before trying next member to 1-3 rings instead of by the default minimum rings of 10, to make sure the agents can answer calls quickly.
1 vote -
Reduce the wait time in the ring settings
Phone is currently ringing 5-7 times before an agent can answer. What can we do to make sure to answer faster? I guess I want to go over a couple things.
1 vote -
Caller Identification for Forwarded Calls
Description: (User Call Handling)
We would like to request a feature that allows the receiving party of a forwarded call to be notified of the original extension or number the call was intended for including the caller ID. This would help users understand the call’s origin, especially in environments where multiple lines or departments forward to a shared destination.Use Case:
When a call is forwarded—whether through call forwarding rules, ringgroup routing, the final recipient currently has no visibility into which extension originally received the call. This can cause confusion, delays in handling the caller, and difficulty in providing proper…1 vote -
remove 1 automatically when placing an outbound calls
Description:
We request the addition of functionality to automatically remove the leading “1” from phone numbers when dialing, particularly for numbers within the United States.Rationale:
Currently, dialing a number with a leading “1” may result in the following error message:“I’m sorry, it is not necessary to dial a 1 or 0. When calling this number, please hang up and try your call again.”
Implementing this feature will prevent users from encountering this error and improve the dialing experience.
Expected Behavior:
If a phone number begins with “1” and is a valid US number, the system should automatically remove…
1 vote -
Option to show/hide Workflows and Workspace tabs under roles settings.
an option you can enable on the backend to allow us to show or hide the Workflows and Workspace tabs in the role settings? I know this can be done on a per-account basis by hiding the options below the "More" button, but I am looking for a role-based setting.
1 vote -
delegated phone voicemail
BYPASS DELEGATED PHONE Voicemails
For desk phones that are both Delegated and User assigned.
We need to have an option to BYPASS the option to select which voice mailbox we want to access.
There shold be a setting where we can assign USER MAILBOX as the default voice mailbox when checking voicemailCurrent behavior ALWAYS ask for which voicemailbox to access/check
1 vote
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