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10089 results found

  1. Users doesn't show in RC App Company Contacts when it's not fully activated in Admin Portal

    Users should show in RC App Company Contacts even if it's not fully activated in the Admin Portal like the RC Phone desktop application (Softphone)

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Modify DDS keys on polycom T53W

    We are about to set the DDS keys for our Yealink T53W and came across this article from support website https://support.ringcentral.com/article-v2/Customizing-your-deskphone-key-layout.html?brand=RingCentral&product=MVP&language=en_US#supported-phonesplease add Yealink model phones on this feature, it will surely help

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Allow an outbound call to the blocked phone numbers

    When a number is blocked, it should still allow users to make outbound call to that number.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. On the Message data export Ability to know to whom they send the message if the recipient didn't reply

    Apparently, you will only know the recipient on the MDE if the recipient replied to the message by checking the Glip ID but if the recipient didn't reply you will only see who sends the message <creator ID> but there is no information to whom he/she sends it.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Bring back the pause media when a call is started

    We had a feature (at least in the windows version) that paused all music and media if you answer a call. This is no longer an option and would be very useful to not have to manually pause my music when i call comes in so i can answer.

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Specific Email notification of Call Recording for Multiple Site

    Customer want to have a Specific Email notification of Call Recording for each of their Site to avoid confusion.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Feature to enable the video recording function for certain users

    So we disabled the recording function of meetings for all users. However, sometimes we enable it for certain cases (training etc.). However, to do that, it seems like we need to enable ALL users before we can select that individual to enable the recording function. My question is, is there a setting somewhere, where the admin can enable a video recording function for certain users, instead of toggling it on/off for all users?

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Edit voicemail greeting of a user extension by multiple users

    A feature in which multiple users can have the capability to edit the voicemail greetings of one user extension/message-only extension and submit the changes through email

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. In a contact file add field for links add field for notes and add field to upload files as well as allowing calls to be transcribed

    Adding a field for notes allows us to personalize the interaction with the client by allowing us the opportunity to recall key points of previous conversations.Putting their social and attaching files another key aspect allowing RingCentral to be a micro CRMTranscribing phone calls allows us to review/crutiqu/train our staff interactions with clients as well as document conversations

    1 vote
    0 comments  ·  Other  ·  Admin →
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  10. Push To Talk Analytics

    looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. a custom role for message, video, text, and webinar

    I think we need the capability to a customize a role for message, video, text, and webinar

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. TIME & DATE STAMP OF A CALL FEATURES

    There needs to be a date & time stamp on the Ring Central Call Log IN THE PHONE TAB. . it shows how long the call was - but there is no date or time of the call listed on the call page .

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Notification once the transcription ends

    Requesting to have a notification
    in Ring Sense once the meeting is done they will receive an email notification that the meeting has already been transcribed

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Restricting Caller ID options

    We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  15. to be able to create group dialing and add in RC app

    option to create group, then add the group in RC app for quick dialing

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Call flip to cell phone number

    A feature in which a call can flip to a set cell number

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Disable HIPAA for a specific user.

    We aim to have the ability to deactivate HIPAA compliance for a particular user.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Change Incoming call screen display for iOS device

    Customer is having an issue distinguishing the incoming calls for both RingCentral application and external number. The incoming call display screen looks exactly the same. It would be best to have the option to change the Incoming call screen display so that our valued customer will be able to determine where the call is coming in.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  19. Adding Option from RingCentral Teams (Glip Group) to allow guest members to add new members

    Expected Behavior:
    - Partner wanting to have a set up from the RingCentral Teams (Glip Group) have an option of allowing guest users to add members

    Current Behavior:
    - Only Admin of the RingCentral teams have option to add new members
    - Guest are only able to view the Teams settings but no option to make changes

    Steps to replicate
    1. Login to RingCentral app
    2. Select a Team(Glip Group)
    3. Select 3 vertical dots > View Profile
    4. Team Admin Settings

    Request is to have option to allow guest members to be able to add new members and select…

    1 vote
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. SIP Settings for analog device used for doors and security aside from manuall provisionin strin

    SIP Settings for analog device used for doors and security aside from manuall provisionin strin

    1 vote
    0 comments  ·  Hardware  ·  Admin →
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