12237 results found
-
MS Teams Integration - Customize buttons (Phone, Contacts, SMS, Fax)
On the MS Teams integration, when you open it, the default buttons you see are:
Phone, Contacts, SMS, Fax & More.-We would like to have the ability to customize these buttons where we could either remove SMS & Fax for certain users or put SMS & Fax on the 3-dots option or more so it's not included on the default view.
1 vote -
Hold Limit Exceed transfer to another extension
Hold Feature - If Hold Limit exceed the Caller on Hold will be transferred to another extension
EXAMPLE:
Caller and Receiver on call , then the Receiver placed the call on Hold, in a certain time if in 2 minutes , the receiver was not able to get back to the Caller in 2 minutes, the Caller will be automatically transferred to another Extension1 vote -
Develop a Pixel Watch 2 / Wear OS App for RingCentral
The RC app is a critical component of using RingCentral, and since Google has now finally started to seriously develop and implement Wear OS (with buy-in from 3rd party hardware vendors), RingCentral should develop a RC app for the Wear OS ecosystem.
1 vote -
Standard user to give team mate access to list to live calls
Standard user to give other user extensions to have access to list to live calls
1 vote -
Make the ability to select default email app used to share voicemails via email on Windows PC
Hello,
Please make an option to select a default email app that is used for sharing voicemails via email. Also when sharing voicemails it would be nice to be able to share the phone number and date/time of voicemail along with the actual audio file.1 vote -
Distinguishing a call if its from RingCentral -- if caller did a forwarding call to an external number
Customer would like to know if the incoming call routed to his external number is from RingCentral
1 vote -
Call Queue After Hours Routing
User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.
1 vote -
enable ring groups to have the option to continue ringing even after the next group starts, so they have more time to answer.
Allow users to be in multiple ring groups, so that if one user can't answer on the first 2 rings, he has more opportunity to answer in the next ring group. This would really help for users that are finishing calls right as the phone begins to ring, but not in time to answer before the call progresses to the next ring group.
1 vote -
ability to attached a photo / screenshot in a converstaion reply
There is no option to post a photo/screenshot in a conversation.
Hope you can add this.1 vote -
Telus - Increase the limit from 4 free seats per user extension
The customer wants to have multiple users to use the same line using their Telus app without deauthorizing
1 vote -
Voicemail
Wants the phone number of the one that left the voicemail to show up when listening to the voicemail that has been left without accessing the Call Logs and Notifications.
1 vote -
i'm facing problem in recordings. My agents deliberately stop recordings. Please add any option in which agents can't stop recordings.
Please add any feature for recordings in which agents can't stop recordings. Because my agents stop their recordings when they do not want to record. And the result is, I can't see their progress.
1 vote -
Add a prefix to our promotion phone number that is connected to my extention.
I have a phone number for promotional purposes that rings on my regular extension. I would like to have a prefix, so I know when the promo line is calling.
I don't need a separate digital line for $378...just a prefix under a custom rule perhaps?1 vote -
Forward to external number
Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information
1 vote -
Log into call queue
A feature in which a user can log into the Ring Central app using call queue credentials
1 vote -
RingCentral App
Able to receive multiple calls using the RingCentral App using only one User Extension credential.
At the moment, it is able to receive 2 calls at the same time, but when the 3rd call is answered, it disconnects one of the active calls.
1 vote -
Remove Option to connect/answer to Paging calls
Customers would like to still use the Paging feature but remove the option for users to answer/connect to the page.
1 vote -
I prefer on my desktop to have incoming calls ring in my browser & not on the RingCentral desktop app
I prefer on my desktop to have incoming calls ring in my browser & not on the desktop app. This is how it was set up at a previous company but the help chat said this is not an option. I want to keep everything open in my browser for ease of navigating when I'm on the phone.
1 vote -
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conv
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.
1 vote -
IVR menu Call routing
Kim wants to route the calls to her extension 102 then if she will not be able to answer route it to IVR If customer choose dial by name directory and selected her name it should route the call to her extension again then route to voicemail if she will not be able to answer the call.
1 vote
- Don't see your idea?