12777 results found
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Ability / option to remove / delete the first born user on the account
For business continuity the customer wanted to have the ability or option to totally remove/delete the main super admin of the account. In addition, the customer would also like to have an option to remove or edit the user details even if they have an active directory.
1 vote -
Add toggle to members of ring group within an extension - BT
Add toggle to members of ring group within an extension
Customer wants to know if there is a way to disable a specific member of a ring group within a specific extension for it to temporarily stop receiving calls without the need to delete it from the ring group
1 vote -
Warn and cold transfer for T54W
It seems odd that there has to be a specific manner in which a transfer is done for the external caller ID to follow the transfer. Logic would suggest that when you push the transfer button, the caller ID data will go with the transfer being at "warm" (speak with the receiving party before transferring) transfer or a "cold" (just transferring without speaking to the receiving party) transfer. Having to use the "##" option to transfer, which was not identified in any documentation that I could find to be the way to transfer, is greatly inconvenient. Upon learning about the…
1 vote -
Email notifications for direct messages, even if there is activity in the app
I would like to continue receiving email notifications for direct messages, even if there is activity in the app, as long as the message hasn't been seen or opened within 15 minutes. In that case, the email notification should be sent after the 15-minute window has passed.
1 vote -
Download Users list with their team and admin's name
To be able to download Users list that includes the name of their team and admin
1 vote -
Program the Polycom VVX 450 to automatically enter the PIN for me
It would be helpful if there's a program where the Polycom VVX 450 would be programmed to have the pin be automatically be entered when calling someone
1 vote -
Customizing Tabs on the RingCentral App
Ability to move/drag/customize the tabs on the RingCentral app for a better UI experience.
1 vote -
Customizing Message Tab on RingCentral App
The messaging tab usually doesn't show the messages right away with the older versions of the RingCentral app. Is there a way to use that interface by choice? No previews of messages unless selected,
1 vote -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
1 vote
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This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023.
This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023. ..a daily frustration. We need it as an option in settings, being able to choose on our own the time limit. I personally need more time for my RC website screen to stay posted while I work. I'm willing to accept limitations but logging in every 10-15 mins is ridiculous. I just need to keep it open on my screen for much longer than it allows. Please see the importance of Call Queue Management visibility from a…
1 vote -
Blocked Caller ID For Faxing
Option to send fax using the blocked caller ID and show the email notification the sender as anonymous as well.
1 vote -
Make a feature that sends numbers straight to voicemail if they call back to back in a short duration of time
Basically if somebody keeps “spam “calling you back to back to back and doesn’t leave a voicemail essentially the message will say you have called too many times or attempted to call too many times in a short duration please try again later. Just so that way people stop spam calling over and over again without having to block their number.
1 vote -
All history or logs in contacts
The customer wants all SMS logs and history to be displayed when they click on a contact in their RingCentral app.
1 vote -
Limitation with Smartwatches
When customer using Smart watch connect to Android Mobile phone the call routes directly to Smart watch and not on the Mobile phone application.
1 vote -
linked accounts caller ID
For LINKED ACCOUNTS
Users should have the ability to set their CALLER ID to their COMPANY NAME when dialing INTERNAL CALL
Company name should also be part of their contact information in Corporate Directory1 vote -
allow the mobile app to be used like the browser extension.
Instead of having to switch devices on each call, create an option for the mobile app to take over the calls permanently like the extension.
1 vote -
per
privacy settings for Performance Reports to private, public, and shared, similar to what is available in BA.
1 vote -
feature where an announcement will be played advising the pending bill of the caller before it will route to an IVR, when dialing the main
A feature where an announcement will be played advising the pending bill of the caller before it will route to an IVR where they have an option to press a key for payment or proceed to the call.
1 vote
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