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Phone & Messaging

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  1. Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.

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  2. Activate a feature "Call Waiting Control" (Busy Treatment) for the whole account so the users can choose to either use a busy tone or voicemail forwarding when not reachable.

    1 vote

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  3. Move mute button on phone app. I accidently hit it on every call

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  4. A key dial tone would be nice when dialing a new phone number on dial pad

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  5. RINGOUT should be included in PERFORMANCE report KPI

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  6. deskphones of call queue members should record the call logs of all calls. not just the calls that the picked up

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  7. Can we please standardise all login details for the physical Yealink handsets. We need to regularliy login to the yealink portal to make changes to handsets and need everything standardised please

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  8. Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient

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  9. If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.

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  10. Feature Request : Allow multi-user devices to be set up for BT accounts

    Details : Allows the ATA devices to be able to set multiple users on one device similar to the feature for RingCentral accounts.

    Significance of the feature : Allows one device to enable multiple phones

    Current behavior : currently unavailable under BT Cloud Work Accounts

    Brand : BT Business

    1 vote

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  11. It would be better if we have a feature to have call whisper for the users that when they received a call it will state the site of where the call is from.

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  12. Ability to disable other users to delete fax messages on the Ringcentral app

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  13. On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.

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  14. On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.

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  15. We use the quote feature regularly to respond to questions. It would be nice if you could change the font, color and size to make seeing the responses easier

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. If IVR has more than one language , there is no way for the person who answer to know which language they will answer the call

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  17. We want to view the full number with dashes when a call comes in a call queue.

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  18. I would like voice to text be enabled for accounts that have HIPAA enabled features. We are not able to utilize this function because we have HIPAA enabled. Thank you

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  19. I can see at least two benefits of having a button you can click that will show the currently selected overrides in a template - 1 in my case where I have created several templates that dont' have clashing or overlapping overrides, or 2 to make sure that the template you're creating doesn't have some overrides you don't want

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  20. Offer users the ability to set up reminder notifications for when their presence status has not been updated after a set period of time, any non-available status only. a way to remind users to change their status.

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