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10257 results found

  1. Call back feature for 2nd incoming call.

    so let's say someone is on the phone and someone else calls them, is there a way to set it to allow the call to be given a prompt to either go to Voice mail or request a call back

    1 vote
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  2. Calls to an IVR w/o a prompt not play a "technical issue" message

    When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear something like "you've reached an IVR that has not been configured".

    1 vote
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  3. Capability to add multiple numbers to forward when No One Answers in the Call Queue Group

    Capability to add multiple extensions when When maximum wait time is reached, send caller to in Call Queue Group.

    1 vote
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  4. Limit ATA Devices Bandwidth Usage

    Some/all ATA devices use more than the usual bandwidth even without sending or receiving faxes. Limiting its bandwidth usage can manage the bandwidth specially for those business that have data capping on their internet subscription that could affect the entire office's internet speed/bandwidth.

    1 vote
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  5. Toggle Button on the App to Turn on and Off Devices

    It would be helpful to have a capability on the app on which the device the call would ring to - between the app or the physical phone assigned to the extension. This is a lot easier instead of going to the admin portal.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  6. Move participant from one meeting to another meeting or a call

    Transfer participant from RC meeting to another RC Meeting or a phone call

    1 vote
    0 comments  ·  Application  ·  Admin →
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  7. Ability to forward to an external voicemail when nobody answers the call queue

    need to add a rule, so when nobody answers in the call group after 3 rings, it goes to someone's mobile phone

    1 vote
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  8. Call Audio Alert with Teams/ Hubspot integration

    The Integrated apps Teams and Hubspot don't have the same features as the Ring Central APP. One Key Feature is the ability to set a direct dial number to silent, so it doesn't interrupt the conversation the agent is on. These apps are not fully integrated if this doesn't work

    1 vote
    0 comments  ·  Application  ·  Admin →
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  9. Not showing the Phone number/Name on incomming call

    I am not getting any name and phone number while incoming calls. Its showing only the City Name like Toronto, ON or Edmonton, AB or WinnipegBut I don't want that stuff. I am looking to get the name and number plus with the option of Send to Voicemail and Text Message. I am not sure what to do, I am paying for 2 users as well. But I need this isuue to be fix asap. I am not here for an Idea but want to ask if you can fix this coz its bugging me alot

    1 vote
    0 comments  ·  Application  ·  Admin →
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  10. Ability of the system to include IVR when adding a custom rule based on called number

    -Customer's request is not possible as the IVR ext is not yet included in the rule based on a dialled number-all the workarounds provided were declined by the customerthe phone number is currently assigned to the user custom rule created under the user to ring the IVR whenever they call the direct numberone of the options in the IVR is ringing back to the user

    1 vote
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  11. Options to pick AI voice for Greetings

    American English, British EnglishMale / Female

    1 vote
    0 comments  ·  Other  ·  Admin →
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  12. Add Ability to Export IM data to Teams

    We are planning to move to Teams using the RingCentral for Teams integration, and would like to move the existing message data rom RingCentral to Teams. We would like to have a way to easily/cleanly export the current data and import into Teams.

    1 vote
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  13. Add how many contacts

    Just add how many contacts in the contacts section. I was surprised to not see such a basic feature.

    1 vote
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  14. add the ability to add contacts from other sources

    Need to be able to add contacts by importing them from other sources

    1 vote
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  15. Company directory added as a company contact

    Customer would like to have an option to add a contact in their company contacts, but should be added under the company contact not as a personal contact or on the all tab in their RC app.

    1 vote
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  16. Automatic Dialing for 911

    To have a feature when a digital line is being called, it would automatically be dialing 911

    1 vote
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  17. Enhanced Compatibility for Poly Edge E Expansion Module

    Objective: The purpose of this feature request is to enhance the compatibility of the Poly Edge E Expansion Module with the RingCentral system. Currently, the module is restricted to displaying a maximum of 48 name/number entries, and manual configuration attempts are rejected by the RingCentral server. This proposal aims to ensure seamless integration, allowing for more than 48 entries and, upon certification, facilitating assisted provisioning for users.Background: The Poly Edge E Expansion Module is currently not fully supported by RingCentral, and manual configurations are met with rejection by the RingCentral server. The accessory is expected to be certified in the…

    1 vote
    0 comments  ·  Hardware  ·  Admin →
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  18. Stay in the middle during RingCentral Video meetings

    Customer would like to have an option to stay in the middle of the screen during RingCentral video meetings. It can be compared to other Video meeting platforms

    1 vote
    0 comments  ·  Application  ·  Admin →
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  19. Increase the number of accounts you can sign in/switch to in RC App

    If you have more than 3 accounts that you need to check from time to time, it will be easier to switch between them without having to sign out from one of them to sign on to another one.

    1 vote
    0 comments  ·  Application  ·  Admin →
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  20. Ability to add a secondary email address per user extension

    Customer wants to add a secondary email on her extension 101. He wants to associate his two email address on the extension.

    1 vote
    1 comment  ·  Admin Portal  ·  Admin →
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