12238 results found
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Show "My extension" as the default view once User Logs in to the Admin Portal
Cust would like to report a bug and ask to have a feature to be corrected, that when a user logs in to the service portal, it should display first the "My Extension" instead of the "Call Queue Management" under the dropdown list beside the profile initial on the top right corner side of the Portal.
1 vote -
Clear all notifications
Please add a “clear all notifications” button.
I have now gone on two years with my app saying I have 4 notifications when I don’t. It shows, I check, see nothing, it says 0 notifications. Then I get 1 message and instead of 1 it says 5 notifications, I check, see the 1, it says 0 then I close the app and it will still sometimes say 4.
I’ve submitted tickets. No resolutions.
I’ve checked messages, task, events, calls (which I disabled as well for me), voicemail (disabled as well).
I have no notifications anywhere but it still says I…
1 vote -
ability to use desktop on Voip blocked country like egypt- For Freedom Trans LLC
Hi Team,
Client suggest was on how they can still use deskphone on a Voip blocked countries in middle east. Possibly using a Virtual Tunnel.
Regards
Ram Carillo- RC Staff Support1 vote -
Hotdesk phone and number not to receive calls when no one is logged in
No one is logged in to the hotdesk phone, however, when someone calls the number assigned to that phone, it is still ringing and capable of receiving inbound calls. The hotdesk phone should have the capability not to receive inbound calls when no one is logged in to it
1 vote -
Disregard the iPhone Auto-Lock while listening to voicemail playback
When listening to voicemails in the RingCentral iPhone app, the screen can time-out and auto-lock unless the phone is interacted with before the screen locks. We would like the iPhone's Auto-Lock to be ignored only when the playback of voicemails is occurring, allowing for the full message to be played uninterrupted and without intervention from the user. This is the normal behavior of the iPhone's built in voicemail playback.
1 vote -
Timestamp of the sent failed messages
customer would like to have a timestamp for any failed messages
1 vote -
RingCentral Should allow to connect contacts to multiple outlook account (emails)
RingCentral Should allow to connect contacts to multiple outlook account (emails)
1 vote -
Mitel Display
option to configure Mitel settings to display presence on the whole screen - same as with Minet firmware
1 vote -
Transferring a call from a Poly phone when a call comes in over the queue
If a user answers a call on their poly desk phone and hits transfer, but another call comes in through the call queue before the user can type in the extension for the initial transfer. They are unable to continue the transfer unless someone else in the queue pool answers the call or the caller hangs up.
1 vote -
Add asterisk for inbound call selection
A feature in which an asterisk symbol can be added to forward calls instead of pressing just the extension number
1 vote -
Conference call
If the customer dials the main company number and selects the option, calls will be routed to a dedicated line to enter the code to join the conference call.
1 vote -
Department Column for Cost Centre Management
Ability to have a department column for the Billing Items uplaod template to enable customers to filter for department and allocate new cot centres in bulk
1 vote -
Send SMS or Email notification if a change was made on a user call queue status
It would be essential to have a notification via SMS or Email if a change was made on a user's call queue status
1 vote -
Number of callers in queue should be changed so we can programmable as defaults of 5-10 -15 sometimes is not realistic
Number of callers in queue should be changed so we can program any number in there as defaults of 5-10 -15 etc sometimes is not realistic
1 vote -
My caller ID - Remove Drop Down Menu
Hi
Is there a way to remove the drop down menu form the My caller ID field in the RC app, so that it only shows the user's DDi?
Thanks
1 vote -
Remove embedded promotion in the email
Every time they receive an email form RingCentral, an embedded promotion is always included. Any option to opt out?
1 vote -
Show the number of the original sender when forwarding fax to an external
Forwarded faxes only show the number that forwarded the fax, not the actual sender. There should be an option to show number of the original sender instead.
1 vote -
Voicemail Default - voicemeil prompt to be slower once providing number
Feature Request Description:
customer wants that voicemail prompt to be slower when providing the number who left VMExpected Behavior: voicemail prompt to be slower when providing the number who left VM
Current Behavior: prompt too quick that they cannot take note of the number1 vote -
Remove "from" information in body of voicemail email
Option to remove the from information in the body of the voice email that is sent from RingCentral. Wish to make the email anonymous to my staff so they just focus on date time and voice message content when they play the message.
1 vote -
Deskphone Forwarding Call Queue Setup
The customer has 2 deskphone and has an idea to have the other call forward going to his other phone if the first phone is on call if the call comes from the call queue. I hope we can add another deskphone with the same extension from the call queue to have the forwarding work.
1 vote
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