13296 results found
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Automatic SMS reply for MAIN LINE (not user extension) if voice call cannot be answered. Example, when voice call cannot be answered, an...
... SMS could go out "Business Name, How may we help you?. When we are busy trying to answer multiple phone calls is less manageable than multiple text threads. Or when we are too busy to answer the MAIN LINE (not user extension), text messages are much easier to manage than voice mail. We would really appreciate SMS based responses versus voicemail. And an automated text for a missed call would really help. It could simply say, "Business Name, sorry we cannot answer the phone, but how may we help you?" and the SMS thread would be initiated.
1 vote -
RingCentral app | Jira-add in | Ability/setting in the webhook (or somewhere) that would only alert of a new Jira comment without includ...
...ing the entire content of the comment.. Ability/setting in the webhook (or somewhere) that would only alert of a new Jira comment without including the entire content of the comment.
1 vote -
Capability to have an indicator which queue the was received the call when it was transferred to an external number under the call forwa...
...rding of a specific extension.. Beneficial for the users since they can identify where the call is coming from on their external number.
1 vote -
Capability to change the caller ID name of the main company number from the Main Super Admin's name to the Company Name when being used ...
...by a user to send fax internally/within the company.. It will be beneficial to the users since they can identify right away that the number is the main company and not the super admin.
1 vote -
search for text stored within notes
I use noted extensively and aside from searching notes names, I am unable to find a pattern of text stored within
1 vote -
Customer requested a settings that will allow the super admin to swap the number directly from one extension to other extension with out...
... using the inventory and delete extension option. When selecting the user extension under devices and numbers, there should be an option or a button that says "swap number" and will have an option to select an extension number to swap the number.. To be able to easily swap or change the numbers from the extensions
1 vote -
Add Vcard
Is there a way to add Vcard in Ring Central so we can send it via text? If there is, please send me how to do it. Thank you.
1 vote -
Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of...
... the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.. Record CID to actual number when using the cell phone app to call in to the system then dial out, it would be nice to capture the CID of the destination CID number rather than the cell number you call from. That way I can search the log on my laptop for who I really called.
1 vote -
Allow users to select different colours to visually see different phone numbers a caller is calling, For example (Blue for company numbe...
...r, Green for RC direct number) This would visually allow users to see what number a caller is calling without having to see the phone number called.. When users have more than one phone number they are associated with, giving the option to select different colours when a caller phones into different phonen numbers would be beneficial.
1 vote -
Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...
... Codes. When HMRC ( HM Revenue & Customs) sends authorization code is used to a BTCW BT Cloud Work Phone number the message from HMRC starts before the BTCW user has picked up their Handset.similar idea was raised ENTIDEA-I-459 that request to allow the option to disable the inbound call pre-answer but it was referring to Okta/Azure but has the same feature that would fix this current issue
1 vote -
generate a report to see individual user extensions who divert calls to call queue.
looking for an option to have a report to see individual user extensions who divert calls to call queue.
1 vote -
Allow mobile app to be logged into by multiple users simultaneously or take advantage of Android's "dual messenger" function
clone or make another RingCentral app so I can still get notification for both two Extension under 1 device to separate personal digital line to business lineAllow mobile app to be logged into multiple users simultaneously or take advantage of Android's "dual messenger" function
Android's dual messenger function allows you to run multiple instances of the same app simultaneously on one device. This allows you to be signed in to multiple accounts, or in this instance, multiple extensions, at the same time on the same device. The reason that I find this potentially helpful is because I am not able…
1 vote -
add M365 sharepoint libraries as a file sharing option within RCapp - these behave differently than onedrive (which doesn't have a worki...
...ng integration weblink to set btw). Many organizations use Sharepoint libraries or MS Teams created fileshare that behave differently that OneDrive (which also uses sharepoint but in a different way) -- Sharepoint is for groups of people so linking it to teams/groups in RCapp would enable better collaboration especially where the Teams embedded dialer is use and the RCapp is used for DR purposes
1 vote -
Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without check...
...ing them one by one.. Option to have a page where the Admin can see who among the users in the account have their Welcome Greeting turned on/off without checking them one by one.
1 vote -
Call Forwarding first 2 rings 2 extension added will ring then 3rd and fourth ring first 2 extension will continuously ring then another...
... 2 extension can be added.. If the main company number is being dialed first 2 Extension will ring then on the 3rd and 4th Ring First 2 extension will continuously ring but Extension 3 and 4 should be added
1 vote -
Disable call monitoring button or change the generic error message for call monitoring until the monitored party is connected to a live ...
...person. Call monitoring is available for extensions that are added to call monitoring group.Sometimes monitoring extensions are getting a generic error that they do not have permission to monitor extensions even if all pre-requisites have been completed.Calls that are in middle of a greeting or monitored extension is still pressing some IVR menus are still not connected and are the calls that gets this error message.It is very difficult for the monitoring party to identify such behavior and is calling support for assistance whereas if there is an exact error message or the call monitoring button should not be available…
1 vote -
Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did...
... not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension. Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension
1 vote -
To Save Two Voice messages simultaneously
For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office
1 vote -
Change the operation hours (schedule) of a phone with limited extension (non hotdesk)
The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.
1 vote -
Change operation hours (schedule) of a phone with limited extension (non hotdesk)
The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.
Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.
1 vote
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