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Phone & Messaging

Phone & Messaging

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  1. We would like the ability to add a secondary fax recipient when the original fax recipient is out of office with out super admin having to manually change it each time. Also, the ability for all users to have the ability to chose company fax number as the "from" instead of individual lines or company main line.

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  2. When the customer will go to the user's call handling she will have an option to forward multiple fax extension to her extension.

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  3. I request that my employees do not have access to recorded conversations.

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  4. Option to check by other extensions the voicemail left to the dialed number

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. They want to have an automatic selection for outbound caller numbers they do not want to manually select in which number they are calling from

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. We have our new Poly Edge E450 phones setup for hotdesking. Currently they work the normal way, to login you would enter your extension and PIN on the phone. But the phone had functionality to automatically log you in using NFC on Android mobile. The NFC works to pair you to the phone via Bluetooth and it will be very beneficial not only to us but to others to have this kind of fature be supported in RC system.

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  7. Currently, when creating an IVR, the system is designed to prompt for a key to be pressed; there is no option to act with no user iteration. For instance, if I want to play a greeting message and immediately after the greeting transfer the call to an extension, this is just not possible because, after the greeting, the user will be required to select and option (press 0-9 keys)

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  8. For the cust can see the entire pages of the fax

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  9. Advise the customer about the sms content policy.customer wants to inlude the (-) and the email also the website on the body of sms

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. SSO for Google Workspace

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  11. customer would still want to be notified of a new message even if the app is in the foreground and the conversation is currently in view, at the moment only notifications for other conversations as long as they are not in view sends notifications

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. download inbound call using analytics on a group number

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  14. PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!

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  15. There are fax recipients that do not have direct numbers so it would be helpful if an option to put their extension number will be available when sending externally.

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  16. Ability to view call queue VM from the RC app

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Porting process in the Service Web should show the condition for porting in, i.e. For porting Toll Free Number to Toll Free Number and Local to Local so as not to surprise the customer a new number charge

    1 vote

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  18. I just found out that I'm not able to place "Hungary" as my business related country in the admin settings.Support told me that just countries are listed in which you handle direct sales.So I request to start sales in Hungary as well.If you need a partner onsite, feel free to contact me.https://digitalassetsconsulting.eu

    1 vote

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  19. I dont want calls to be recorded in states where it is not allowed to record because that's the law...

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  20. Allow Call log to retrieve report for Specific phone number only

    1 vote

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