12262 results found
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Can we have more than one extension to forward calls?
I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see this feature for forwarding to voicemail to another extension.
1 vote -
Access to navigation bar ALWAYS!
It would be nice if the navigation bar was always visible. It disappears when you are in the inbox or messaging if you are in the condensed version. Keep it a the bottom so that we can see if we get another message or text without having to back out of the message/text we are in to see the navigation bar.
1 vote -
Make the app more friendly
I wish the app was easier to navigate. There are a lot of features missing. like a predicate dialer. Also knowing which voip company the call belongs to on the lower display. which could be powered by Twilio or Telnyx. Better reporting of scam calls. A less restricted program. It seems a lot missing from it and has been relocated to the portal. Wish It was easier to change your caller id without a challenge. Flagging calls is another want. I hunt scammers and require more flexibility.
1 vote -
Increase the volume or improve the output of the IVR Prompt
Option to increase the volume or improve the output of the IVR Prompt
1 vote -
Need to update the profile status when on call - RC phone
Need to update the profile status when on call - RC phone
1 vote -
Ringback to Operator
We have our calls set up to go through the call queue and after someone answers the call, we obtain the customer details to forward the call. We then will put the call on hold and either contact the employee on their desk phone or page for the call to be picked up. There are times when the call does not get picked up, so we would like the call on hold to ring back after 2 minutes or so either to the person that put them on hold or to the call queue.
1 vote -
ability to turn off the app even call forward is enable
customer wants to have the ability to turn off the ringcentral app, even without turning off the callforward in the extension
1 vote -
sms logs change date and time format
When the CSV file of the sms logs is downloaded it shows the date and time in the format ISO 8601, which is hard to understand. This doesn't happen on the call logs, which come on the usual mm/dd/yyyy format.There should be an option on the sms logs to change the format of the date and time, or just to change it to the mm/dd/yyyy format.
1 vote -
Text setting to only allow replies to the sender or even no replies at all
We are trying to send out a group text message to the same group of people on a fairly regular basis. We would like for the recipients to only have ability to reply only to sender. Or, even not have ability to reply at all if only to sender is not possible. I see where we can uncheck "send as group message" which sends texts individually and essentially gives us reply only to sender. The issue with that option is we will be sending the text to the same people each time. Entering each recipient every time is to time…
1 vote -
Scheduling option for adding number
Hope there's an option to schedule when a number will be added. For example, after choosing a number to add, there's an option on when it will be active to the user.
1 vote -
express link should still be used even the account has been set up
unable to access or get express link working since account not yet done with implementation. we should still have access to use this link since our account still active
1 vote -
Bug report: When an account is disabled or has only a disabled line, if in a queue it can disable the queue
We have experienced this on occasion-- someone would leave and their user either disabled or not would remain in a queue. Their previous phone (which had been reassigned) then acts disabled, even after reassignment and resync.The exact conditions this last time: parts user left, their phone was reassigned. The user was moved to the new parts queue and assigned the phone. The phone was renamed and then resynced.When the call queue was called, the phone would not ring. Only after the old user was removed from the queue would the queue ring the old user's phone.The old user had a…
1 vote -
Delete contacts on mobile app
There's no delete button option on the mobile app for removing contactsTo delete the contact, you would need first to click on the edit button and remove the all entries like name, number and then save it. This entails more work than just having a delete option for example when long press on a particular personal or guest contact.
1 vote -
Allow downloading of call records through the app.
Downloading of call records through the RingCentral app instead of going to admin portal.
1 vote -
Allows Voip Number To Ring Together With other phone numbers
Allows the call handling settings to ring the added Voip number and forward the calls to other phone numbersadded to it. The voip is not forwarding the call to the added external numbers.It is considered to answer the call even though it is ringing.It's normal that these automated inbound calls have issues routing to RCbecause RC sends a 200 OK before the call ever reaches an endpoint andthis can trigger those systems to start playing their messages before the users have answered the call.
1 vote -
Have the ability to set call handling for system assigned numbers on hotdesk phones or softphones in service web
Have the ability to set call handling for system-assigned numbers on hotdesk phones or softphones in service web. In the RingCentral case 19310002, and I am sure other cases, the customer has a system-assigned number on the hotdesk phone which when receiving a call they get billed for the call as it is picked up but they would like to change how the call is routed. Currently, no extension rules or call handling is taken into account, producing silence on the call for the caller and then it rings the system mailbox's phone(s).
1 vote -
Should have the option to choose the play speed of the prompts
Was uploading the prompts should have the option to slow or to speedup the play or bitrate of the uploaded prompts
1 vote -
Manage external apps or URLs for incoming calls - add option for "external calls only"
We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so the internal calls can be excluded (I mean the external app or the URL is not activated for internal calls but still work for external calls)?oWould be nice to have the option available for RC Phone and RC Web/App so the option is there for whatever the app user use.
1 vote -
Admin should have options to Resend password to the Users
customer requesting that the Admin of the account should have a capability to reset the password of their users on the portal
1 vote -
Delete Message After Notification Trigger
If we setup message notifications to be emailed would like to have the option to delete the message after the trigger completes or after x period of time. Our last system sent VMs to email and then deleted from the system as its easier to transfer vms through shared folders than through your app at the moment. Similar idea would be for faxes so the system does not have endless amounts of data stored.
1 vote
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