When someone telephones our office, Ringcentral does an excellent job of managing the call queue so anyone in the system can answer. In the year 2025, it wouldnt seem like such a big request to have the same functionality with an in bound SMS message. Thanks.

Call Queue Members Should Be Able to receive SMS Reply to SMS using the Call Queue Direct Numbers

Should be able to both receive messages and also send messages.

I asked about this feature when we were first signing up, and it is central to our use. We switched from a cheaper system where this was possible, and now we've lost this key functionality.

I just subscribe to Ring Central and for me this is a total surprise and a complete deal breaker for using it. All other competitor that handle SMS is Offering a centralized inbox. You guys need to do your homework it is not acceptable that a user can't have access to text message from our company number.

Unless somebody is contacting me this week and telling me there is a garanty that this feature will be implemeted before a gibing date, I'm calling off the deal and returning all the phones and will have to find another service provider.

Can't believe that this is not possible to do that in your software in 2025, it kind of show that you are not true to your word also, as this is supposedly planned to be executed Q1 and you guys leave everyone in this thread not updated and we are now Q2 of 2025.

I assumed the ability for our team to all send text messages from the same main number was a standard feature since much less expensive phone systems have this ability. With no timeline to make this happen at ring central I’ll need to start looking for a different phone system.

Is this happening any time soon?

This feature is extremely important for our team.

Allowing only one extension to send SMS from the main company number limits our ability to operate efficiently. We rely on multiple team members to manage dispatch, customer updates, and time-sensitive communication.

Please consider enabling SMS access from all extensions using the main number — it’s a critical need for businesses like ours.

It is essential for our agency to send and receive messages from the same number. This helps prevent confusion among our customers regarding the source of our communications. Additionally, it allows our team to easily keep track of whether we have responded to text messages from customers.

I need to be able to text from the main line so that when a response comes in and I do not see it, another team member can view and let me know or even respond. The customer needs to know they have a number to call or text and not be confused to whom they are speaking to. We are one team and they are speaking to Kicker Insures Me.

This is extremely important to us. Clients get confused by the different numbers. It would make things so much easier on the team and clients to see them from the main number.

Yes, it is extremely important that we all have access to receive and send information from the main line.

This is very important to us. We need this to work so that the team can all see from the main number. Clients get confused if we give them different numbers to send text messages especially if it's a picture.

This was the main reason we chose RingCentral. I assumed it would work. Now I'm not so sure and may have to choose something else. Luckily we hadn't switched all our numbers. We decided to test it with our travel department. Unless this is added soon, we will be going somewhere else.

Vonage has had this for YEARS.

Like, this seems so basic that I didn't even ask about it before signing up.

This is so important to us, I don't understand why the ringcentral system works this way.

If this capability is not added soon, we will have to find another service provider. Absolutely critical.

It is highly problematic not to have this function enabled. This is an absolute must.

This was the whole reason i signed up for RC in the first place!!!

This was a promised feature during the pre sign-up demonstration. After over six months of back and forth before getting SMS approved, it turns out that the feature is not really usable as others have described. Please get this corrected ASAP!