This is a deal breaker. We are shopping for new VOIP provider, and are waiting for the right time to switch.

Can you PLEASE provide another update since it is Q4 and this feature is still not live. Like many businesses on here, we are considering switching VOIP providers as this function is highly important to our business!!!

This is our only issue with using Ring Central. Please implement this!

SMS chatting has become an important function used by businesses in many different ways. Integrating this feature with call queue so the agents and customers can use SMS as needed will further enhance the service and streamline the operation.

When is this going live? Please let us know!! I also want to know if Beetexting is the solution for this because that is NOT what we are looking for!

@gurpreet you mentioned bee texting but that’s not what this ticket is about.
RC product manager should provide the 650+ commmets an answer if this is being delivered thru RC vs a TPA.
It’s been promised for a long time.
Please update if this a Q4 release or if you’ve abandoned this feature so your customers can choose a different VOIP platform.

Any updates when this will be delivered ?

Please implement!!

If this is not available, I may have to look for another service

Can you please provide an ETA ?

This is a must for our company. We were able to do so when we were using Vonage.

It's now Q4'2024. Has this feature implemented?

We also need a shared inbox where the employees can see and respond to texts.

Now that we are in Q4, is there any update to this?

We are in the Q4 is it still coming ?

We would like to be able to text from our main number otherwise it is difficult to monitors text messages when they are going back to individual users. Clients call the direct number back versus calling the main number which shortcuts the workflow.

Extremely important feature that needs to be added, any updates on timeline?

This is an important part of communicating with our clients and is critical to keeping communication via the main line and not veering off to different phone numbers which may at some point in the future be disconnected or changed. This also allows us to work with our clients as a team and reduce frustrations on their part responding to multiple different people, repeating what they have already said.

Update on timing since we are now in Q4 2024?

Any update on this, RC? It's Q4 and this is a critical feature that we're struggling without.

This is an important feature for us. Prior to porting our number to Ringcentral our last provider allowed us to choose which phone number we texted from, either our own or the company main line. We can call from the main line on RC but cannot text/receive texts. Rather, they are now going to a single inbox and we are forced to address them via email. Beetexting appears cost prohibitive for a basic feature.