Shared SMS were multiple users can receive and send SMS on specific number
Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.
Mikel
shared this idea
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
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Jimmy
commented
I really hope RingCentral rolls out this feature out this would make Ringcentral the best platform look how many votes it has
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Matt
commented
Re: Native Business Texting w/ Shared Inbox
What is the latest on this feature?
We were told it was going to be completed by Q2or Q3 of this year. Please advise. -
Randolp
commented
I agreed that this is an important feature, I've handled a case wherein customer needed to set multiple SMS recipient for the company main number, the reason for this is that in case he will go on a vacation or will not be available for a certain amount of time, there will be no problems or hassle in checking the company SMS.
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Erwin
commented
Allows multiple users to receive an SMS from the Main Number, so everyone will be aware if someone sends an sms from Mainline
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Brigette
commented
Enabling the call queue extension to receive SMS from the main number in RingCentral means that not only can people call your business, but they can also send text messages. This makes it easier for customers to reach you in a way that's convenient for them. All these messages, whether calls or texts, go to the same place, so your team can manage them all together. It's like having a single inbox for all your customer messages, which helps your team stay organized and respond quickly.
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Almyra
commented
Allows multiple users to receive an SMS from Main Number, so everyone will be aware if someone send an sms from Main line
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Rammy
commented
Customer would like to have an option to use the main company number as the sender of all SMS from the accoun for privacy purposes of direct numbers
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April
commented
2 or more user recipient for SMS, if clients customer will be sending SMS using company number they could add 2 or more user recipient
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Ruel
commented
Wants to have the sms being sent to the main number be also shared to all the extensions or group of extensions
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Candace
commented
This would be very beneficial. It would also be nice for this to be an updated feature sooner rather than later at the plannend Q2 2024.
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United Window
commented
Allow multiple users to have the operating extension instead of just one user.I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.
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United Window
commented
Please fix this ASAP! I have suggested this since I switched to RC in 2020. I do not want my receptionist to have to log into my account anymore in order to respond to text messages from customers. Please move this up to URGENT!
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Sanne
commented
My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a team member. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined team members see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded.Is this possible?
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Maribel
commented
Can our whole team receive incoming text messages from our clients and then be able to respond by whoever get's to the message first
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Kevin Lou Gaden
commented
SMS received to be routed to multiple mailbox instead of just one
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Dunham
commented
We need: We need to be able to have one line that we can add group members to where they can Shared SMS where multiple users can receive and send to customers, but it appears to show up from the same shared main number from within the group. - with a list of comments that change color when addressed down the left or right side.
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Kassandra
commented
This feature is a must for streamlining responses to the main number texts. Currently all my users need access to admin account for access to read and respond to customer text messages. VERY FRUSTRATING! Any update on when this feature will be released?
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Main main Jordan
commented
- cx wants a call queue to be able to send a receive text and sms will be distributed to members
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Main number announcement
commented
This suggestion has been proposes since October of 2020. Per RC this suggestions along with other similar merged suggestions have been in the "planned" stage for many months. What is the proposed timeframe for this enhancement? Not having this feature is a detriment to our business and customers. As other have stated this a simple and standard feature for other VOIP services, that I may need to consider moving to.
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Marc
commented
Please make this update ASAP.