Can our whole team receive incoming text messages from our clients and then be able to respond by whoever get's to the message first

SMS received to be routed to multiple mailbox instead of just one

We need: We need to be able to have one line that we can add group members to where they can Shared SMS where multiple users can receive and send to customers, but it appears to show up from the same shared main number from within the group. - with a list of comments that change color when addressed down the left or right side.

This feature is a must for streamlining responses to the main number texts. Currently all my users need access to admin account for access to read and respond to customer text messages. VERY FRUSTRATING! Any update on when this feature will be released?

- cx wants a call queue to be able to send a receive text and sms will be distributed to members

This suggestion has been proposes since October of 2020. Per RC this suggestions along with other similar merged suggestions have been in the "planned" stage for many months. What is the proposed timeframe for this enhancement? Not having this feature is a detriment to our business and customers. As other have stated this a simple and standard feature for other VOIP services, that I may need to consider moving to.

Please make this update ASAP.

this is urgently needed. Any updates from RC on the status?

So stupid that this is not available w/RC yet. Vonage has it, it's called "Business Inbox". Currently we are having to pay extra for the BeeTexting app in order for all employees to have unfettered access to text messages. C'MON RC, get it together!

To be able to have all users to have access to view and respond to sms from the same number on the account (RingCentral App)

Have you run into any issues having multiple users all logged in to the same account? Or is everyone still able to place/make calls, SMS etc?

PLEASE get this programmed. This is a much needed and highly sought after feature.

I want to make a user be able to send and receive text messages from all numbers even if these numbers are assigned to another users.

My company provides a unique number to each employee. I manage a team who regularly texts with clinical staff and patients. When a user is on vacation, I need a way to forward their calls and texts to another user so there is appropriate coverage & the recipient does not go unanswered.

So as I found out today we are stuck with our current SMS provider until we are given a solution. We receive lead texts on our main company number (assigned to a queue) which is currently routed to a third party SMS provider where we have users assigned on the app in order to respond via the same number. Had thought that Ringcentral could simply route SMS's to the users app where they could respond in the same manner - Nope. And judging by this thread we'll be needing to use a third party service for a long time to come. Currently utilizing sms for inbound leads is literally unusable. Did anyone consider consulting with a business that actually uses SMS on a daily basis to see what they need, or simply take a look at what competitors are doing in the SMS space? This is basic stuff at this point in time.

Is this feature ever coming?

If the user extension 1 is not available, they wanted to forward the SMS to another user extension for example extension 2. So that extension 2 will be the one who will reply to the sender of the SMS when extension 1 is not in the office. Just like able to forward calls and voicemails to another user.

unfortunately, we still can't add a company phone number for texting. This is really frustrating

Would also like to add that it would be incredibly helpful (and likely draw MORE people into the RingCentral App space) if the multi-user SMS threads had much of the functionality the native 'Message' tab has. I realize you can't integrate reminders, etc with SMS recipients. But the ability to do things like assign notes, tasks, meetings, etc to an SMS thread would be SO helpful. Right now it's so hard to track what SMS threads have been 'handled' - you try not to read one until you can handle it so you know 'unread' means to do. It seems like you could take a subset of the functionality that already exists for the Messages chats and allow them to be used in the SMS space. Again - understanding the SMS recipient isn't going to see all that - it would be local to the RC users - but being able to utilize the whole right panel Pinned/Files/Images/Task/Links/Notes would be incredible. Even better - why not make SMS threads an extension of messages - that way you can easily assign which RC users are allowed to read and respond to an SMS thread - along with all the RC Messages stuff. That would be the true integration.

This is something we need as well. As a workaround, we have shared one logon for our whole team to use. We all text so that multiple people can monitor and text to/from. Agents can do this from the phone on their app or computer if they are using a deskphone. We are transitioning to using softphones and until their is a solution, we will use the app on our cell phones or other devices to continue to all use the same number to text to/from.