If each number could be shared, then each user within an associated queue can both receive and send sms texts from multiple numbers.

my company is a new user to ring central our industry is transportation that goes 24/7 we are in dire need of shared text line the way we setup call que and all my colleagues can get the calls simultaneously, text messages should also be received by everyone which are sent to the main phone line number, please let me know if it can be fixed and how much time it is going to take or we might have to rethink our decision of joining ring central. thanks in advance.

To have multiple users receive text messages that are sent to the main company number.Would be even better to have it set up as chats that is assigned to whoever is available kind of like the little chat bot on all our websites

Currently, if the operator is set to a queue, you can only receive texts as an e-mail and cannot reply to the texts. It would be great if we could reply to texts from a queue!

It would be great to receive sms and messages for queues in the RC app. The email notice says it is possible by click "here"

At our clinic, we currently use texting on the old RingCentral phone desktop app as our daily workflow. We send texts to a 'Reception all' queue where we can communicate in one thread amongst the department, as well as other departments messaging our reception queue if they need help with a call. By them sending it to a work queue we can all see the text and people can reply if they are taking the call so everyone else knows it has been taken care of. We are either needing to be able to send a text to work queues or be able to send to more than 10 people in a group chat.

SMS coming into a main number can be transferred to multiple users and update status if someone responds.People are utilizing SMS much more than ever, especially for our business. It would be beneficial if all the SMS messages can be seen and responded to by multiple clients.

We could definitely use this is our organization as we receive high volume of texts each day

SMS notification for both users 2. Need to configure RingCentral in such a way when a text is receive from our main ported number that we both receive the text message

We get codes sent by text to our main office number. If the team member who receives them is out of the office, no one can retrieve them. It would be nice to have the availability to designate more than one extension to receive these messages

I would like to be able to Check call queue SMS messages and reply to them from the RingCentral AppThank you!

This feature is really needed! Text message handling like the call queue. If you send the text to only one person it defeats the purpose of random call queues, and if you have the notification email going to everyone, then everyone will try to answer instead of one person.

we r 2 partner and one employee (Dan, john and Mary)for our 64 unit apartment building . whoever is available they respond tenant text. now if tenant ask us to waive the $50 late fees by text and Dan reply on it with saying we will waive only $15 but u must have to pay $35 in next 2 days. tenant respond back with ready to pay only $20 . by that time Dan got busy and Mary has to reply, Now Mary dont know what Dan offer him , Because she can see inbound message from tenant but she cant see outbound message other than her, So for us its very hard to answer text. if we can see each otherers respond than its more productive. Basically we need set up like email thread , or like group chat which allow all users to see outbound text from all users .

Thanks for this use case, Dan!We'll make sure the Product Team sees it!

We send very large numbers of text messages to our customers announcing sales, specials, etc. We include some of our "main numbers" that are attached to our different locations and Auto Attendants. Many of our customers will not call that number but actually text to that number. That text then goes into a "black hole" never to be seen or heard from again. I would like to be able to go to these "main numbers" that represent Auto Attendants and be able to assign one or more DID numbers that an incoming SMS would automatically forward to.

Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension

Unfortunately, because these features exist in other products we offer (Engage Digital, specifically), it is unlikely that we will develop this for the app. However, we will keep this idea in the portal and will reconsider if there is a groundswell of customer support. Please stay in touch!

It would be beneficial if there was a way for users to chat with a support group. We can send text messages to the call queue and everyone that is in the queue can receive them, however everyone is always a part of that chat. If there was a chat queue that support teams could be a part of, similar to call queues, then whoever gets the chat request takes the support case. It would allow for another support option without purchasing another product.

Since a call queue can receive voicemails, can they send out texts from the call queue number? Many call queues are dept numbers and would be beneficial so multiple people can monitor and respond to them.

Hey, Henry! Be sure to vote if you'd like to see this feature move forward!