Account-Wide Holiday Settings and/or Holiday Templates
Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The fact that there is no built-in capability to manage holidays is a major oversight.
Paul
shared this idea
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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James
commented
Please make it easier to manage holiday schedules. I don't have time to go into 50 different call queues or 50 different site IVR's to create custom answering rules. At the very least you should allow call handling templates for site IVR's and queues, which can speed things up.Seriously, there should be an area to setup your holiday schedule, and then a tab under "Call Forwarding and Voicemail" for Holidays where you can apply your schedule and forwarding options. The fact that we have to do this individually through Custom Rules at this point is ridiculous. Our previous Cisco system had this feature since inception.I manage multiple stores with ring groups and queues and it's just ridiculous how tedious these simple things are.
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Front
commented
I have custom IVR rules that are in use most of the time because of the way our business is configured. I have a custom rule for holidays that needs to supercede the custom rules that are operating most of the time. It's very straighforward.
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Kim
commented
Looking for an easy way to update multiple call queues without having to touch each one, (115). This shouldn't be this difficult. Why can't we just apply templates to achieve this?I shouldn't have to go into each call queue to set the holiday hours individually.
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Temporary
commented
It would be very convenient to be able to set a custom rule to have all calls routed to a different IVR menu. For instance, if I wanted to pre-set a holiday rule for a day the office is closed. That way, we can have a custom message for the holiday menu and direct callers to the proper message only extension.
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Consumer Intake
commented
Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to override the main rule for the given dates and then pass the validation check. This will allow me to pre-program all my holidays in January and never have to turn anything off and on. I currently have to set alarms reminding me to turn off the main handler and turn on "Memorial Day". If I forget to go back and swap them after the holiday the message will continue to run until it's manually turned off. Please help us out here!
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Advantage Learning
commented
Currently on custom rules closures for holidays the voicemail routes to the in hours voicemail during the business hours even though the queue is 'closed'. This voicemail states the agents are busy. We would like this to route to the after hours voicemail even during business hours stating we are closed - since we are. Otherwise we have to manually change the voicemail for holidays or manually shut the queue down for that day
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HD Managers line
commented
Posting in behalf of the customer.Customer want to have the option to set rule/template for his call queue groups that call get still route back to the IVR menu during holiday