Position in Queue, Estimated wait time, and Call queue caller call back feature
In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
OShea
shared this idea
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Ryan
commented
when in a call queue system would advise position i.e YOUR POSITION IN THE CALL QUEUE IS SECOND IN QUEUE then YOUR POSITION IN THE CALL QUEU IS FIRST IN QUE. ETC
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1. D4D
commented
... number whilst waiting on the phone line). However, upon joining this option was not available. Going forward, this option will be a requirement for our company.. Please inform me whether this could be added and if not which Company offer it. Thank you
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Brian
commented
Multiple customer request the Call back option in Call Queue. For the most part that is the only advanced they need and lack of call back puts them into our RC CC option which scares customers due to cost and eventually a lost deal.
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David
commented
Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
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Follow Up Appointments
commented
people in the call queue can know how much longer they need to wait for
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Arnie
commented
When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with several companies I have contacted, likt this company My Knobs.com at 718-721-8955 so you can hear what they say.......this would be a great feature as I do not have to wait on line an they call me back in a few minutes, and it's a pleasure doing business with My Knobs company.