437 results found
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Add Shared Line to Call Queue/Call Rules of User Extension
Add shared lines to the call queue or to the call rules of a user extension.
5 votes -
Ability to assign specific call queue members based on certain dates/times.
Ability to assign specific call queue members based on certain dates/times.
3 votes -
Add Rollover extension in IVR setting
When pressing an option to be directed to a certain department we have the option to select the extension the call will be routed. Please add a way to apply a second extension if the first extension does not pick up.
1 vote -
Add expanded view under detailed call log for call queue
Include an expanded view option under the detailed call log for call queues, similar to the one available when searching for a specific number.
Please check comparison on the uploaded files.
4 votes -
external call forwarded to call queue
Is there a way for people answering calls in a RingCentral Call Queue see prior to answering the call who the call was originally for when a direct call to someone is forwarded to a Call Queue?
Currently on our RingCentral the person in the Call Queue just sees it as a general call to the Call Queue and not as call originally for someone else's number which has been forwarded to the Call Queue4 votes -
maximum caller wait time in queue
Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.
5 votes -
Ability to manually forward the calls waiting in queue to voicemail
Ability to manually forward the calls waiting in queue to voicemail
6 votes -
Customize option for voicemail notification from call queues
Customize option for voicemail notification from call queues
4 votes -
change how call information is displayed when transferring calls from queue
Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.
4 votes -
call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be
As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.
1 vote -
block callers from dialing other extensions while waiting on queue
I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment
1 vote -
Feature Request : Allow to loop calls from 2 call queues continuously
Feature Request : Allow to loop calls from 2 call queues continuously
Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues
Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call
Brand : BT Business
1 vote -
Separate Settings for Call Queue and Extension Ring groups
Right now, call queue is not working due to the ring group set up under the extension settings. It would be great for call queue to work as designed regardless of the extension settings.
5 votes -
Call waiting to apply on call queue members.
Call queue members to have call waiting enabled.
74 voteshttps://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
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use the same number for user extension and call queue
Would like to have a user extension use the same/single number in a call queue. clients would like to call and text the same/single number
1 vote -
Remove "Please wait for the next available agent" greeting in call queue
Specific music : Please wait to speak to the next available agent
There is a message on the call queue that is saying that in french :
"Veuillez patientez pour parler au prochain agent disponible."Can we turn off the message ? can we modify it ?
When does this message is readen ?This is not the message of the following menu : "Call Queue Greeting"
I think this message is the message associated with the following option :
- "When members are available, but no members answer or all members are busy or unavailable "3 votes -
Call queues can route differently when no agents signed in
It is strange that when no agents are currently signed into a call queue, that the call queue still just places callers on hold until the max wait time has been reached. It would be so much better if we had a routing option for when no agents are logged into or accepting calls from the call queue. The fact that there is no option to escape to voicemail makes this even worse, as the only option they have is to wait for the timer to expire.
Could we please get an option to handle call queue routing differently when…
4 votes -
Call park after timeout to get routed to a call queue
After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group
4 votes -
Direct call from the extension send voicemail to call queue extensions
Ability to forward those direct voice messages to all extension to a call queue extension so they can one a one place to check it in that queue
5 votes -
Admin assigned as the call queue manager can assign the status of the members
Admin assigned as the call queue manager can assign the status of the members and can toggle the button for the members to receive or not to receive any calls.
No users on that call queue will be able to remove their selves on the queue and their status is available to accept queue calls1 vote
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