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428 results found

  1. SMS Service Canadian Phone Numbers

    Consistency of SMS service to Canadian phone numbers, as some customers are having issues sending SMS to Canadian numbers as well.

    Without using a toll free number in sending SMS.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Allow multiple users to respond to the main number texts

    when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through

    117 votes
    Planned  ·  11 comments  ·  SMS/Text  ·  Admin →
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  3. social security number for TCR registration instead of EIN - David Jordan Insurance Agency (case 23111049)

    Hi Team,

    Client would like to include social security number instead ein for sms brand registration in future product update.

    Regards
    Ram Carillo
    APAC Support Team

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Silence or Snooze SMS Email Notifications from Identical Number within last few minutes.

    I have a user who would like to be able to silence or snooze SMS email notifications from the same phone number within the few minutes.

    If having a conversation with a client, SMS messaging goes back and forth. An email notification is being sent for each SMS text.

    We suggest having the ability to combine or ignore email notifications from the same number within a certain close period of time.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Option to modify text ID information

    With multiple phone lines, ensuring we use the correct company number for outgoing messages is crucial. We're looking to customize labels to specify which company line each message is for, streamlining our communication with clients.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Add a note

    When communicating with patients it is normal to use a template. However, It would be incredibly helpful to be able to pin a note with the pt name or chart number to look them up easier. Or just to be able to tell them apart when answering questions that do not require us to go into charts.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
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  7. Super Admin full access to VM and SMS on the Admin Portal

    It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account

    41 votes
    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Customer Would like to Have A Data in RingCentral To Know why their SMS links are being block

    A Data in RingCentral To Know why their SMS links are being blocked without going to a third party to check.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Add "Unsend" support to RingCentral SMS

    Use case: People make mistakes when typing and texting. Feature request: Add an "Unsend" button in RingCentral SMS that will pull a message back into its draft form. The "Unsend" button should be available for ~5 seconds before disappearing.Value to customers: This will make communication easier and more natural for customers, giving them time to revise and update what they say.Competitive: "Unsend" is already widely adopted in email platforms today. Other communication solution providers have started adding this feature.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. SMS OTP for Okta to RC Number

    We are working to implement Okta user authentication in our environment, both for desktop authentication and M365 authentication.
    A small percentage of our users have older personal phones where they are unable to install an app for Okta to authenticate with and at the moment there aren’t really any offline methods that would work in our environment.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
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  11. Attaching pdfs to the text messages

    When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.

    33 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Filter feature for text messaging

    Provide a filter for text messaging to filter by failed messages

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
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  13. Implement Opt-in / Opt-out Controls for Enhanced Business SMS

    RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.

    24 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Text messages scrambling/getting jumbled - Fix

    Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.

    21 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Automatic SMS Response for First Time Correspondences

    The customer wants an automatic response for people who sends them an SMS the first time.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. ios could send call responses when unavailable

    ios could send call responses when unavailable.

    EX.
    "Can I call you later?", "Sorry, I can't talk right now.", etc. )

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
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  17. Messaging View

    Create a a tab for the text messages views that shows which messaging threads you have not responded to (i.e. the other person sent the most recent message). As someone who reaches out to hundreds of numbers every day, this would help me ensure that no one goes without a response!

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. The Numbers That A User Used to Call Out Should Appear in The List for Texting/SMS

    • The numbers that they called in should appear in the list of SMS recipients though the numbers are not saved.

    • the customer should be able to send text messages by selecting the numbers on the recent logs for easy texting

    • customer can easily send a text message by selecting a number on a recent dropdown even if the numbers are not saved on the contacts

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Allow Group/Team SMS Sharing

    Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.

    21 votes
    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Same caller id for text messages as well

    HI, we have 3 extensions at one location , and if staff calls out , customer will get standard location IVR caller id on there end.

    Same feature should be available on Text / SMS when we are texting outbound from 1 one of the extension but receipts will receive text from location IVR phone number.

    1 vote
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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