789 results found

1. New Text Messages to Appear on Top of the List

   For new text messages may it be a new text thread or a new text message on an existing thread, it must appear on top of the list to get priortized.

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2. Disable Sending attachment for SMS/MMS

   Customer is looking for an option to be able to disable sending attachment besides photo when sending SMS/MMS

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3. SMS Text Templates

   I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

   24 votes

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4. Opt Out Message should be enabled by default

   The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.

   15 votes

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5. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

   I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

   21 votes

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6. Automatic Reply When MSM is sent and cannot be received

   We do not have MSM enabled for our users. We would like to have an automated message sent letting the person who sent the MSM know that the message cannot be received. It would also be great if we could be alerted when a MSM message was attempted to be sent to one of our numbers and who sent it.

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7. Sending video clip from the mobile app

   Submitting this feature request on behalf of the customer who wanted to be able to send a video clip through MMS from the mobile app, since most of their users are not tied to a workstation during the day.

   4 votes

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8. Can you bring back the search feature in the text message templates?

   With a recent update, the search feature disappeared in the text message templates, and it makes it difficult to find templates quickly.

   4 votes

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9. Multiple User on Operator

   ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.

   23 votes

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10. Show entire SMS history when creating a new SMS like it used to

    On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.

    17 votes

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11. SMS Forwarding to an email

    Ability to forward an Incoming SMS from one phone number to an email.

    10 votes

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12. Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format

    I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes

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    Implemented  ·  5 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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13. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    27 votes

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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you for this feedback!

    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

14. Group Text number of Participants should be increased from 10

    Customer cannot send text in a group created by an external phone number with 21 participants.

    4 votes

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15. Enabling SMS feature automatically

    Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.

    7 votes

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16. Creating a separate folder for clients you need to get back to or follow up with

    I have clients I need to follow up with and instead of keeping it as unread it would be nice to have a separate section I can put them in, to make sure I go in there and follow up with those clients.

    2 votes

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17. All phone numbers are assigned to a single user to manage SMS.

    To have the ability to have all phone numbers to be assigned to a single user to manage SMS even if the phone number is assigned to a user extension.

    3 votes

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18. Filter receive SMS/ MMS to automatically block unwanted messages.

    Filter receive SMS/ MMS to automatically block unwanted messages.

    Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.

    10 votes

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19. Feature Request: Administrator Control for SMS Opt-Out List

    Feature Request: Administrator Control for SMS Opt-Out List

    Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.

    While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.

    Currently, if an automatic opt-out fails, RingCentral administrators do not have a straightforward way within their online account to manually add a customer's phone number to the "SMS Opt-out Numbers" list. Similarly, if a customer accidentally opts out (perhaps during testing) and later wishes to receive messages again, there isn't an easy option for an administrator to manually remove that number from the opt-out list to allow messages.

    What We Are Requesting (The Feature): We are requesting the addition of a new, user-friendly feature within the RingCentral Admin Portal (Service Web) that allows administrators to directly manage their "SMS Opt-out Numbers" list. Specifically, this would include the ability to:

    1. Manually Add Numbers: If an automated "STOP" command fails, an administrator could simply input a customer's phone number into a dedicated section of the portal, and that number would immediately be added to the account's opt-out list.

    2. Manually Remove Numbers: If a customer wishes to opt back in (or if a number was added to the opt-out list in error, like a test number), an administrator could easily remove that number from the opt-out list through the portal.

    Why This Feature is Crucial (The Benefits):

    Enhanced Customer Experience: This feature empowers administrators to quickly and effectively address opt-out issues, ensuring customers receive messages only when they want to. It helps prevent frustrating situations where customers feel "stuck" receiving unwanted texts despite attempting to opt out.

    Improved Compliance & Trust: By providing a direct way to manage opt-outs, RingCentral helps businesses stay compliant with SMS messaging regulations (like TCPA in the US). It builds trust with your customers, showing that their communication preferences are respected and easily managed.

    Operational Efficiency: Instead of needing to contact RingCentral support for every manual opt-out or opt-in adjustment, administrators can handle these common requests themselves, saving time and reducing reliance on external support. This streamlines operations and allows your team to respond faster to customer needs.

    Flexibility & Control: This feature offers greater flexibility, especially for testing scenarios (like the one you recently encountered) or for handling unique customer situations that might fall outside the automated process. It gives you more direct control over your SMS communication settings.

    Proactive Problem Solving: In the rare event of an automated system glitch, this manual control acts as a vital fallback, allowing immediate correction without waiting for a complex technical investigation.

    In Summary: Adding manual control for the SMS Opt-out Numbers list directly within the RingCentral Admin Portal would transform a current technical workaround into a straightforward, out-of-the-box solution. It would provide critical flexibility, improve customer satisfaction, and strengthen compliance, making RingCentral's SMS capabilities even more robust and user-friendly.

    Feature Request: Administrator Control for SMS Opt-Out List

    Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.

    While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.

    Currently, if an automatic opt-out fails, RingCentral administrators… more

    3 votes

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20. Ability to Download List of Users with SMS Feature Enabled

    Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.

    3 votes

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