601 results found
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Disable the "Via RingCentral" Label
The customer would like to remove the 'via RingCentral' label when sending text messages to their customers using the RingCentral app to an iPhone users via regular text messaging
3 votes -
Send SMS to shortcodes
Ability to send and receive SMS to/from shortcodes.
15 votes -
Whitelist SMS short codes
Have an option to whitelist content received from short codes.
3 votes -
Expand SMS Availability to All Brands with US/Canada Numbers
Currently, the SMS feature within RingCentral is exclusively available for RingCentral US and Canada brands. This limitation prevents RingCentral UK brands (and potentially other regional brands) that utilize US or Canadian phone numbers from accessing and utilizing SMS capabilities.
This restriction creates inconsistencies and inefficiencies for organizations that operate across multiple RingCentral brands but rely on US or Canadian phone numbers for specific teams or purposes. For example, a RingCentral UK entity with a US-based support team using US numbers cannot leverage the integrated SMS functionality for customer communication, internal alerts, or other use cases.
We request the expansion of…
1 vote -
Text message notifications in RingCentral phone app follow user schedule
In the RingCental Phone app, have the SMS/Text notifications respect the users Schedule.
This would have the app not make any notifications for a text message outside of the users scheduled hours. This would behave just as it does for the phone aspect. If a users schedule is set to 9-5, the phone would not ring from 5:01 to 8:59 the next day. Text message notifications should behave the same. When a user is then in their normal schedule, they would see the new text notification just like they see a missed call notification.
2 votes -
Automatically switch to the new conversation after forwarding text
"When we forward a text to a new number the screen should change to the new message but it stays on the old text message itself... we have to manually click on the new mesg to continue texting there."
4 votes -
be able to block sms for customers who requested out out
be able to block sms for customers who requested out out
If the customer requests not to be contacted anymore by sms. Block for all of Organization to send sms to that customer.
2 votes -
call/sms participators for management roles
Instead of limited Shared Lines function, RC at least should have call/sms participators for management roles. There should be collab folder for calls, sms and faxes for all team members to reach out and be able to take actions on behalf of their managers, if they are assigned correct permission or added to correct user group.
1 vote -
Automatically warn people of possible upcoming weather conditions using SMS
I am being asked if the RingCentral platform could be a messaging application to warn people of possible upcoming weather conditions. To send an alert via text and or email. Also, if it could include personal numbers and emails. I would need to know the cost of something like this per month and per message if applicable. Could there be a group made to send it as well. Lastly, if it would require a manual add of each device/number/email.
I understand that there are some roadblocks when it comes to text messages which has SPAM legislation in place, I just…
3 votes -
Enable bulk download of Images received via Text Message
We are an insurance agency and receive numerous photos from our clients. In many cases we receive 20+ photos in a single conversation. We need the ability to quickly download those photos (ie, in bulk). The ability to package the photos into a Zip or similar file and download all at once would save us time!
5 votes -
Display Contact Telephone Number In the SMS Inbox
In the SMS inbox, When you are sending texts to a contact, the telephone number should be displayed under the contact name. Currently only the Name is displayed.
3 votes -
Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS
Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".
2 votes -
Ability to send and receive SMS/ messages
Customer wants to have the ability to send and receive emergency messages/SMS.
2 votes -
Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number
As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.
15 votes -
Flagging a text message feed
Other companies offer a way to "flag" text messages to better track what you are working on. I'd like to have a flag to remind me I'm still waiting on an answer or it needs follow up. It would be great if there were different flags that I could customize to fit my needs. It would be nice if we could "Pin" a text feed so it always shows up at the top.
1 vote -
RingCentral MVP SMS Campaign Audit Trail
I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.
1 vote -
Stared / Star text messages should move to the Top
When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…
1 vote -
Request To Update Text message Sender Display Settings
Could you please make the following changes to the way customers receive text messages from us?
Sender Display Name:
Instead of showing "via RingCentral" as the sender, we’d like the messages to display our main company name (e.g., [Company Name]).
Sender Phone Number:
We’d like the number displayed to be our main company number ([Insert Main Company Number]) instead of any alternative numbers.
These updates are important for ensuring brand consistency and trust in our communications.
Thanks for your help, and I look forward to your update.
3 votes -
I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central.
I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central. I also need for it to reply only to me and not everyone else in the text.
1 vote -
Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox
Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox
1 vote
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