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414 results found

  1. SMS - Access granting for managers to team members SMS messages

    Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. turn off the SMS reading pane

    Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Administrator be able to see all users text messages

    an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.

    35 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. SMS Signature

    Ability have a signature at the end of every SMS so there is no need to type it in manually.

    9 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Reply using SMS to the voicemail.

    The customer wants to be able to reply to voicemail using SMS.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. View Business Name Under Contact Name

    When exchanging SMS we need to know the business name for the contact. Currently only the name is displayed when the contact is already saved and we need to hover around the contact, open profile and then look for the business name.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Opt Out Message should be enabled by default

    The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. SMS - Automatic Reply/ Out of Office Message

    To be able to create automatic replies/ for out of office message for SMS/texting
    (similar to creating an out of office message for vmail - but for SMS/Texting)

    19 votes
    4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. One click solution to text my current caller.

    When using the RingCentral Windows App, I would like a one click solution to text my current caller. Currently I have to manually type in their number to text them.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Multiple User on Operator

    ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.

    4 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. MASS TEXTING USING RINGCENTRAL APP

    An option for us to send text messages for thousand recipient without using any platform or puting the number manually.

    8 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. to see on rc app how many characters I have entered before sending SMS

    I want to see on my ringcentral app how many characters I have entered before sending SMS

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Mass Text using Bullhorn

    Our integration with Bullhorn is not allowing for Mass texting through the ring central extension.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. SMS Spell Check

    Would be great to have spell check function for texting.

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Need a way to automatically suffix out messages with "STOP to quit"

    Looking for a way to automatically suffix our SMS messages "Stop to Quit".

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Option to filter unwanted text messages

    Option to filter unwanted text messages

    Margaret is requesting to have an option to filter unwanted text messages that are not related to the company or to the user. And able to restrict content from group text messages.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Limit Repeating Text Messages

    Stop multiple messages from just one number, for example when we communicate with this number, this number sends like 10 messages but one information like he will say "yes" on the text but will be sent like 10x, I want to stop that because the charges increase on our system.

    5 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Add a number to an existing group SMS

    Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Ability to disable the new SMS layout

    The latest update for the RingCentral desktop app changed the way people send SMS messages - it opens a new small window for every new SMS message to a new contact. I'd like there to be a way to toggle between the new layout and the old, as many agents in my company reported disliking the new feature as it slows down their productivity.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Please switch back to previous SMS format!

    This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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