337 results found
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Increase Number on a Campaign
Non-profit organizations are still not allowed to increase the number on a specific campaign to more than 49 in number pools.
9 votes -
MASS TEXTING USING RINGCENTRAL APP
An option for us to send text messages for thousand recipient without using any platform or puting the number manually.
4 votes -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
3 votes -
prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
4 votes -
Download sms campaigns
The customer would like to be capable of downloading their SMS campaigns.
3 votes -
send an emergency notification to all our employees that would interrupt any call with a message
We had an office emergency in our office yesterday, and we needed everyone to clear the building ASAP. I was able to send a Direct message to all users. Afterward, I was wondering if there was a way to send an emergency notification to all our employees that would interrupt any call with a message.
5 votes -
Request To Update Text message Sender Display Settings
Could you please make the following changes to the way customers receive text messages from us?
Sender Display Name:
Instead of showing "via RingCentral" as the sender, we’d like the messages to display our main company name (e.g., [Company Name]).
Sender Phone Number:
We’d like the number displayed to be our main company number ([Insert Main Company Number]) instead of any alternative numbers.
These updates are important for ensuring brand consistency and trust in our communications.
Thanks for your help, and I look forward to your update.
2 votes -
2 factor authentication whatsapp
not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.
6 votes -
SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.
SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.
3 votes -
I want a group of people be able to read text messages sent to one particular user extension.
I want a group of people be able to read text messages sent to one particular user extension.
3 votes -
Request the ability to update SMS TCR registration fees on TCR Campaign registrations.
Request the ability to update SMS TCR registration fees on TCR Campaign registrations after they submitted the form.
4 votes -
Substitute Caller ID for SMS
Have an option to use Substitute Caller ID for SMS
4 votes -
Common Idea to Increase Group Text Member Limit for bulk messages and images.
Dear RingCentral Support Team,
I hope this message finds you well.
We are currently using RingCentral for our communication needs and have encountered a limitation that we hope you can help us resolve. We have been trying to create a group text by entering phone numbers (without extension numbers) to send bulk messages and images. However, we have noticed that there is a limit of only 11 members per group text, and we are unable to add a 12th phone number.
Given that there are many applications that allow the creation of groups with up to 250 members, We Ring…
3 votes -
Text History in Ring Central App
The customer wants to see the text history shown in Ring Central app, not just in Admin Portal.
2 votes -
iMessages to work on RC app
Unable to receive SMS sent from iMessages to the RingCentral app.
11 votes -
SMS/Text to Email Feature
A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.
10 votes -
Automated SMS on the phone number left by customer on voicemail
When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.
7 votes -
Increase file size limit when texting pictures
Increase file size limit when texting pictures / files
4 votes -
auto delete sms daily on a user level
auto delete SMS after a day on a user level
or SuperAdmin capability to manage data retention policy for a user level
If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
This however would apply to all users for the account so possible we can apply this to only one user.8 votes -
Request for Improved SMS Number Management
This request aims to enhance the management of SMS numbers to minimize issues with blocked messages. Users have reported difficulties when numbers are not registered with active campaigns, leading to service disruptions.
In this case, the number was used prior to being added to a campaign, resulting in a block. Although it functioned after being registered, it will remain blocked for at least 30 days due to prior usage.
We propose developing a system that automatically checks and registers numbers, along with providing notifications about their compliance status. This enhancement will help reduce disruptions and streamline the management of SMS…
2 votes
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