766 results found
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Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder
Users require an option within the RingCentral app settings to permanently disable or hide the informational pop-up box regarding SMS opt-out language compliance. Currently, when users click into the message field, a large black informational box appears explaining the "reply to STOP" checkbox feature.
While the reminder ensures carrier compliance, users who send frequent text messages find it highly disruptive and inefficient to manually click elsewhere on the screen to clear the pop-up every time they attempt to type. Introducing a "Do not show this again" checkbox on the pop-up or a toggle in the application settings would preserve the…
8 votes -
SMS Shared Inbox For User Extension
A feature is needed to enable an SMS shared inbox, where messages sent to a main number assigned to one user extension can also be shared with other user extensions as recipients.
13 votes -
Add a "Contacts" Filter to the Text Tab Search Option
Please add a filter directly to the text tab search option that allows users to prioritize "Contacts."
Current Behavior: Right now, when using the search feature within the text tab, the system prioritizes searching "Text Conversations" rather than "Company Contacts." For example, if a user searches for a contact named "222," the search results pull up historical text messages containing "222" instead of simply displaying the actual contact profile.
Additionally, when a user selects a contact from this search, the system should automatically open the text thread and roll up to the most recent message sent/received. Since the user is…
4 votes -
RC NA accounts allow send SMS to UK, AU, NZ numbers
This will help users to utilize their UK, AU, NZ numbers in communicating to clients thru text messaging in ringcentral.
7 votes -
number tagged as spam
The customer was looking for real-time feedback explaining why their SMS messages were being flagged as spam, as this was preventing the phone number from sending and receiving SMS messages. They wanted to identify the specific word or content that triggered the spam filter and requested guidance on how to avoid similar issues in the future, including best practices for creating messages that are less likely to be flagged.
6 votes -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
13 votes -
Active Number and SMS Capability Verification
We hope RingCentral can provide an API or a built-in feature to identify if a phone number provided by a client is currently active and provisioned for SMS before a message is sent. Additionally, it would be highly beneficial to have the ability to check a recipient's opt-out status via API. Having this validation capability would help us verify SMS eligibility before attempting to send a message, reduce failed delivery attempts, and maintain better deliverability rates by filtering out inactive numbers upfront.
4 votes -
opt out date
Have the date when the customer opted out of SMS on the report downloaded from the admin portal > SMS opt out numbers.
6 votes -
Feature to receive sms short codes for Sinch Nova phone numbers.
We are having an issue wherein campaigns and phone numbers tagged under Sinch Nova are not getting verification/short codes from different platforms.
13 votes -
Resize MMS pictures to fit within 1.4mb limits
Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.
41 votes -
Option to Restrict the SMS Server for Metada, logs, and message content to be stored in US based servers only
Ensuring SMS metadata, logs, and message contents are stored physically on US-based servers only to comply with financial, healthcare, or government compliance
3 votes -
ENABLE SMS WORKFLOW FOR SHARED INBOX
SMS automation/workflows are currently only available for direct numbers and not supported in Shared Inbox. It would be helpful to extend this feature to Shared Inbox to allow teams to automate responses and improve messaging efficiency.
6 votes -
SMS that can be send when Messages/SMS not being delivered
An option or feature from RingCentral, wherein when a user sent an SMS and it fails. RingCentral will send an automated SMS to the user to alert or inform that the SMS to this specific number fails.
5 votes -
SMS Workflow Builder - Reply after hours using same days but different time frame
The ability to set after hours schedule to use same days (Mon-Fri) and create different SMS auto reply for a specific time frame. For example, I have use Monday to set auto reply for the time 6AM to 1159PM. I still need to use Monday and set the auto reply for a different time, 12AM to 6AM.
2 votes -
Ability to filter non-canadian numbers
Ability to filter non-Canadian phone numbers to prevent SMS messages from being sent to unsupported destinations. The goal is to help avoid accidental messaging and prevent unexpected SMS-related charges.
4 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
16 votes -
auto resolve turn off
Ability to turn-off Auto Resolve feature completely.
2 votes -
sms notification
Persistent (desktop) notification for inbound text messages until text is 'assigned'.
3 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
8 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes
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