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461 results found

  1. ability to received SMS notification in T-mobile number

    When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. retrieving deleted SMS

    an option or feature to retrieve deleted SMS or older messages

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Please switch back to previous SMS format!

    This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Receive Google Verification Codes using RingCentral Phone Numbers

    This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.

    13 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. way to add variables to the templates for SMS texting in RC app?

    When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Increase TCR Filters, to include sites and departments

    Can we please add additional filters for the TCR campaign, like sites and departments?

    24 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Receive OTP from websites

    Ability to receive OTP when creating an account on websites.

    24 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Support for Hyperlinked Text in SMS/MMS Messages

    I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.

    Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.

    The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Facebook OTP

    Have the ability to receive OTP SMS from Facebook.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. SMS for RingCentral UK and EU Brands

    Current Functionality:
    SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.

    Requested Functionality:
    We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
    1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
    2.…

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    96 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  12. SMS Signature

    Ability have a signature at the end of every SMS so there is no need to type it in manually.

    14 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. option to all robocalls in ringcentral

    I want to send text with automated RoboSMS to bulk numbers.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. TEXT MESSAGE SMS NUMBER WE SENT FROM

    It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    44 votes
    6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Notifications of failed SMS/MMS for the receiving carrier

    We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. Reporting on Numbers Associated with a TCR Campaign

    We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Share SMS Template across all users in the account

    Share SMS Template across all users in the account

    41 votes
    7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    15 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  19. Disable/remove capability to create Company SMS Template for Custom Roles

    App does not honor user role settings to prevent SMS company template creation

    We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Filter receive SMS/ MMS to automatically block unwanted messages.

    Filter receive SMS/ MMS to automatically block unwanted messages.

    Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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