601 results found
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voicemail and text message notification for customers who failed to answer the call
aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.
1 vote -
send the caller a text when call is not answered
If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines
1 vote -
Team/Group SMS Feature for Clients
We really need this feature so clients can text our "support team, customer service team, etc." and allow several people on our company team be able to view & reply to these messages.
Nextiva just rolled out with this feature last month (Feb. 2024). Let's see it already RingCentral, please! Don't let Nextiva outpace you on features. They've been rolling out really nice back to back features in the past 2 months.
3 votes -
Date indicator for test messaging
Customer wanted to have a date indicator for the SMS he's receiving or sending on the RingCentral web browser.
1 vote -
SMS Service Canadian Phone Numbers
Consistency of SMS service to Canadian phone numbers, as some customers are having issues sending SMS to Canadian numbers as well.
Without using a toll free number in sending SMS.
2 votes -
Allow SMS Outbound Caller ID Change
Feature that allows admins to change SMS caller ID for users.
57 votes -
Enabling SMS just for receiving messages only
Possible for our MVP license users to utilize the text message SMS just for receiving messages but not for sending without having to set up TCR registration process.
3 votes -
Hide SMS Conversations
Allow ability to hide old conversations via text or archive them. Google voice has this feature.
First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.
We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there…
1 vote -
Add feature to stop notifications after particular time on mobile app
1)Add a feature such that after a particular time(work hours) we should stop receiving notification alert on mobile app.
We cant do that from mobile settings as it will stop all notifications.2) Schedule a message so that it can be sent later also
3)After working hours by default my status change from active to inactive
1 vote -
Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
65 votes -
Group Text thread for Google Voice
Text messages from Google Voice nos. is not showing in the group conversation in the RingCentral app but instead its showing in a separate thread for the said number. I need to be able to receive messages from google vocie nos. on the same group thread and not on a separated thread for google vocie
1 vote -
Integration of Twilio and RingCentral for SMS services in Australia
The ability to integrate Twilio to RingCentral for SMS in Australia and possibility to send SMS to our leads from RingCentral using a Twilio number.
1 vote -
social security number for TCR registration instead of EIN - David Jordan Insurance Agency (case 23111049)
Hi Team,
Client would like to include social security number instead ein for sms brand registration in future product update.
Regards
Ram Carillo
APAC Support Team2 votes -
Ability to enable inbound SMS-only feature
- for the use case, i have several people that are forced to use personal cell phones to receive security codes and need it to be on work accounts. I am hoping RingCentral can accomodate
1 vote -
Inclusive Link Handling for SMS
The current limitations in link handling within our SMS platform have raised concerns among users who wish to send various types of links. This feature request aims to enhance the system to allow the transmission of all kinds of links without blocking any specific types, providing users with greater flexibility and ensuring a more inclusive communication experience.Feature Description:Link Whitelisting:Implement a system that allows users to send links of any type without automatic blocking.Users should have the ability to whitelist specific domains or keywords to ensure the system recognizes and permits these links.User Override Functionality:Provide users with the option to override…
6 votes -
Allow multiple users to respond to the main number texts
when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
156 votes -
Custom Role to assign Automator
Custom Role for non-super admin role to assign SMS automator to other users
2 votes -
Convert Files to links
We need to send larger pdf documents via text. Our prior provider automatically converted files to a clickable link when we dropped them in the text message. This avoids the need to support sending multiple file types and avoid size limitations of sms.
1 vote -
SMS Details
option to view the number of the recipient/sender along/beside their name
verbatim from cx; When I would text a client, their phone number would appear next to their name in the text messaging section. For some reason, it no longer appears. Is this a system update, or did I change a setting somehow?
2 votes -
Add a copy button next to the phone number
On the desktop app PLEASE add a copy button right next to the phone number when the text message is open. Right now it is on the drop down menu (like in the picture) but it would be really helpful to put it right next to the phone number. Thanks!
1 vote
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