789 results found

1. automated sms response to acknowledge received text

   We want our customers to know that we received their text message successfully and that we are working to answer them back. Tried building this through the workflow function but was unsuccessful on the company level.

   2 votes

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2. SMS SLA Escalation (to managers)

   A function that automatically escalates a text message to an assigned user that has gone unanswered/unassigned for a given amount of time (for us 15 minutes). This is helpful because desktop text notifications do not persist until it is answered and there is no 'new' text message bubble counter for shared text inboxes.

   2 votes

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3. Option to increase SMS storage to more than 5000 before it gets deleted.

   Right now, when you reached SMS received per user, per inbox of 5000, SMS will be deleted and replaced by new ones. It's best to have an option to increase storage allocation.

   18 votes

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4. Extend Retention for SMS Exporter

   Problem
   The current SMS Exporter is limited to 5,000 messages or 90 days, which makes it difficult for organizations that need longer-term access to SMS history for compliance, audits, customer service reviews, or operational reporting.

   Proposed Enhancement
   Introduce an Extended SMS Archive mode that allows administrators to:

   Export SMS history beyond 90 days
   Remove or significantly increase the 5,000-message limit
   Run incremental exports (export only new messages since the last export)
   Schedule automatic exports to cloud storage destinations
   Export in multiple formats (CSV, JSON, PDF)
   Filter by extension, phone number, department, or message direction

   Additional Features

   Search messages before exporting
   Conversation-based exports instead of individual message rows
   Retention policy controls (1 year, 3 years, 7 years, custom)
   Secure audit log of export activity
   API access for automated compliance workflows

   Business Value

   Supports compliance and legal retention requirements
   Reduces manual export effort for IT administrators
   Enables long-term SMS record keeping
   Improves reporting and business intelligence capabilities
   Makes RingCentral more attractive for regulated industries such as healthcare, finance, and government

   Example Use Case
   A company receives customer SMS inquiries across multiple departments. The administrator schedules a monthly export to a secure archive and can quickly retrieve conversations from the past two years during an audit or customer dispute investigation.

   Problem
   The current SMS Exporter is limited to 5,000 messages or 90 days, which makes it difficult for organizations that need longer-term access to SMS history for compliance, audits, customer service reviews, or operational reporting.

   Proposed Enhancement
   Introduce an Extended SMS Archive mode that allows administrators to:

   Export SMS history beyond 90 days
   Remove or significantly increase the 5,000-message limit
   Run incremental exports (export only new messages since the last export)
   Schedule automatic exports to cloud storage destinations
   Export in multiple formats (CSV, JSON, PDF)
   Filter by extension, phone number, department, or message direction

   Additional Features

   Search messages before exporting… more

   4 votes

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5. SMS Notification for AI New Leads

   The customer would like to have an option to enable the automatic SMS notification for AI new leads.

   2 votes

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6. Separate enablement of SMS and MMS

   Separate enablement of SMS and MMS. have the ability to disable or enable SMS and MMS separately especially for those company who want to restrict users from sending MM but only SMS

   1 vote

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7. View SMS of Other Users

   Wants to have option for one user extension to view the SMS of other users.

   1 vote

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8. Ability to send PDF file from iPhone.

   This feature works from using Android however most of the clients are sending PDF files(MMS) from iPhone. We were advised by bandwidth that this is not supported.

   https://www.bandwidth.com/support/en/articles/12823220-what-mms-file-types-are-supported

   2 votes

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9. Use Company Main Number as caller ID for texting from all extension for all users.

   The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.

   63 votes

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10. Sync "Read" Status Across Extensions After Reply in Shared Inbox for Beetexting.

    The Customer wants a message to be automatically marked as Read for all users/extensions once another team member has opened and replied to it, so that we can avoid duplicate efforts and maintain a clean inbox.

    Currently, in the Beetexting shared SMS inbox, when one user reads and replies to an incoming message, the message remains marked as "Unread" on other users' extensions. This creates confusion, as team members cannot easily tell which inquiries have already been addressed without manually clicking into each conversation.

    4 votes

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11. B2B Operational Brand Keyword Whitelisting & Exemption Framework

    Problem Statement

    Carrier-level A2P messaging filters frequently block legitimate 1:1 business SMS conversations that contain major brand names such as Verizon, Apple, AT&T, and other recognized enterprise vendors. These messages are commonly rejected with Error 4750 due to carrier anti-spam and anti-impersonation safeguards.

    While these controls are designed to prevent fraud and unauthorized brand usage, they also impact legitimate operational communications between enterprise customers and their vendor representatives. Common examples include:

    • Troubleshooting support tickets
    • Network outage discussions
    • Hardware replacement coordination
    • Account management communications
    • Service escalation updates

    Because these messages are blocked at the carrier level, customers are often forced to move conversations off the RingCentral platform and onto personal mobile devices, native SMS applications, or iMessage, resulting in reduced platform adoption and diminished customer experience.

    Core Requirements

    1. B2B Carrier Exemption Framework

    Establish a formal exemption and review process in partnership with messaging aggregators (e.g., Bandwidth, Sinch) and wireless carriers (e.g., Verizon) that allows verified business-to-business communications containing approved vendor brand names.

    Key capabilities:

    • Registered B2B vendor relationships within TCR campaigns
    • Carrier-reviewed exception lists for operational use cases
    • Approved keyword allowlisting for legitimate business communications
    • Reduced false-positive filtering for authorized campaigns

    1. 1:1 Conversational Traffic Classification

    Provide carrier-visible metadata that distinguishes manually initiated person-to-person business conversations from automated messaging traffic.

    Potential indicators:

    • Messages initiated through RingCentral desktop or mobile UI
    • Human-generated conversational exchanges
    • Low-volume 1:1 traffic patterns
    • Established conversation history between parties

    This would allow carriers to apply lower spam-scoring thresholds to operational communications that are clearly conversational rather than promotional.

    1. In-App Brand Keyword Pre-Flight Validation

    Implement a real-time content validation mechanism within RingCentral Messaging that detects high-risk carrier-filtered keywords before transmission.

    Features:

    • Real-time detection of restricted brand references
    • Warning notifications prior to sending
    • Alternative wording suggestions
    • Visibility into potential carrier-filtering risks

    Example:

    Original Message

    • I spoke with Verizon regarding your service outage.

    Suggested Alternative

    • I spoke with your mobile service provider regarding the outage.

    This would reduce message failures and improve user awareness of carrier compliance requirements.

    Business Value

    Prevents Off-Platform Churn

    Enterprise users frequently resort to personal devices and consumer messaging platforms when operational messages cannot be delivered through RingCentral. Providing a compliant path for legitimate vendor discussions helps retain valuable messaging traffic within the RingCentral ecosystem.

    Reduces Support Escalations and Operational Costs

    Current carrier filtering scenarios often generate prolonged investigations involving:

    • Tier 2 Support
    • Tier 3 Support
    • Messaging Compliance Teams
    • Technical Account Managers
    • Carrier Appeal Processes

    Many of these cases ultimately have no available workaround because the filtering decision resides with the carrier. An approved exemption framework would significantly reduce support effort and customer frustration.

    Improves Enterprise Customer Experience

    Organizations expect to communicate with vendors, carriers, and technology partners through their business messaging platform. Enabling compliant operational discussions strengthens RingCentral's viability as a primary enterprise communications hub.

    Success Metrics

    • Reduction in Error 4750 incidents involving operational vendor communications
    • Decrease in messaging-related support escalations
    • Reduction in carrier appeal requests
    • Increased retention of business messaging traffic within RingCentral
    • Improved customer satisfaction among enterprise messaging customers

    Priority: Medium-High

    Target Customers: Enterprise, Corporate, Multi-site Organizations, IT Operations Teams, Telecom Administrators, Vendor Management Teams

    Category: Messaging / A2P Compliance / Carrier Relations / Enterprise Messaging Experience

    Problem Statement

    Carrier-level A2P messaging filters frequently block legitimate 1:1 business SMS conversations that contain major brand names such as Verizon, Apple, AT&T, and other recognized enterprise vendors. These messages are commonly rejected with Error 4750 due to carrier anti-spam and anti-impersonation safeguards.

    While these controls are designed to prevent fraud and unauthorized brand usage, they also impact legitimate operational communications between enterprise customers and their vendor representatives. Common examples include:

    • Troubleshooting support tickets
    • Network outage discussions
    • Hardware replacement coordination
    • Account management communications
    • Service escalation updates

    Because these messages are blocked at the carrier level, customers are often forced to… more

    1 vote

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12. ability to unsent sent SMS

    wanted to have an option to unsent a sent SMS.

    6 votes

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13. Configure their own short code SMS for their RingCentral app texting

    Customer wants to know if there is a list of short codes or is it possible to configure their own? They already know of "HELP" but if there are any others that can be configured they'd love a list.

    1 vote

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14. Company Workflow Builder - Auto replies are needed!

    Company Workflow Builder - Auto replies are needed! As IT professional with over 50 branches that have SMS Booster. Each branch needs an Auto reply setup when new text comes in. This functions does not currently work for Main phones numbers of the branch which are set to SMS Booster.
    So customer dont know who they are contacting nor the user that they are talking to that is working their text. I can not eve setup after hours auto reply.
    So please can you get this working...
    Thank you.

    2 votes

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15. Request for SMS Forwarding or Centralized Messaging Options in RingCentral

    The customer is requesting assistance and guidance on managing and centralizing their business SMS communications.

    Specifically, they are asking if RingCentral has any feature or recommended solution that would allow them to:

    Handle a large volume (1,000+ contacts) of existing business text messages currently going to their personal mobile number
    Potentially forward or redirect SMS messages from their personal cell phone into their RingCentral number/system
    Consolidate ongoing client and prospect text conversations into RingCentral for easier management

    In short, the customer is requesting a way to move or integrate SMS conversations from their personal mobile device into RingCentral so all business messaging can be managed in one place.

    The customer is requesting assistance and guidance on managing and centralizing their business SMS communications.

    Specifically, they are asking if RingCentral has any feature or recommended solution that would allow them to:

    Handle a large volume (1,000+ contacts) of existing business text messages currently going to their personal mobile number
    Potentially forward or redirect SMS messages from their personal cell phone into their RingCentral number/system
    Consolidate ongoing client and prospect text conversations into RingCentral for easier management

    In short, the customer is requesting a way to move or integrate SMS conversations from their personal mobile device into RingCentral so all… more

    5 votes

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16. SMS that can be send when Messages/SMS not being delivered

    Wanted to have a sms that can be send when the SMS/Messages is not being delivered

    3 votes

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17. user should have rights to delete group created for text msg or manage groups add or remove induvisulas

    SMS and text

    1 vote

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18. AI receptionist to be added as an SMS receipient

    To have the AI receptionist added as an SMS recipient in order to be added to a shared SMS mailbox.

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19. SMS/Text Messaging Integration Support for Desk Phones

    Currently, SMS messaging capabilities in RingCentral are limited to desktop, web, and mobile app endpoints. Enabling SMS functionality directly on hardware desk phones—such as the Yealink SIP-T54W—allows users who rely primarily on physical desk phones to send and receive member or customer texts without needing an open desktop or mobile application. Supporting native SMS on Yealink T-Series hardware improves workflow efficiency, reduces device switching, and delivers a unified communication experience across physical endpoints.

    2 votes

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20. Restrict SMS delete feature for user on Shared Inbox

    Admins need the option to restrict users ability to delete SMS messages on Shared Inbox's. Information within SMS messages can often be critical to retain for the business, and there needs to be limited capabilities by users on deleting those messages.

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