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3039 results found

  1. RingCentral should have a way to verify if a person is authorized to use a Credit card.

    2 votes

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  2. I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…

    7 votes

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  3. Hi RingCentral,With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP.Can you also the RC APP to this overview?

    26 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Currently only having one option for call recording announcement for inbound and outbound calls. I would like a seperate custom annoucement for outbound calls.

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.

    2 votes

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  6. I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.

    2 votes

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  8. Hello RC, thanks for offering this platform.I would like to suggest a 'threshold' for the voicemail-to-email fowarding feature, so that short messages with no actual voicemail are not fowarded.We receive emails when callers do not leave a voicemail (for example, they record for 1 to 3 seconds).It would be nice if the forwarding ignored, or had the option to ignore, voicemails that are clearly too short to contain a message.Thanks for the consideration!

    1 vote

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  9. We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.

    5 votes

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  10. Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.

    3 votes

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  11. Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.

    16 votes

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  12. I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller".Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it displays the user name.Currently we can only load that information to a specific extension, not for a call queue.the workaround is to load the same contact list for all the individual members of the call queue, and maintain it forward overtime for all the users in the queue instead of just one place.

    1 vote

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  13. Currently, voicemails can be download or forwarded to an email address one by one.Would like to add an option to select all or at least select multiple voicemail to be downloaded or forwarded to an email address in service web.

    16 votes

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  14. It would be nice to be able to prevent people by a Role from sending attachments via SMS.

    2 votes

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  15. As it is, you can only re-enable it once it's turned off, but once it is turned back on, customers are not able to turn it off again. It would be easier for customers to have the freedom to do so permanently, Especially when it is unclear which security setting on the network or computer is rejecting the code they receive via email. Not everyone knows how to turn off pop-up/adblockers on their browser or even turn off/on the security software on their pc, much less whitelist port 443 on their routers. Even if Support can assist to a certain…

    2 votes

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  16. The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.

    6 votes

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  17. We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. RingCentral accounts are either charged monthly thru the credit card or invoice. Some contract allows for an annual or 2 years charge but nothing beyond or in between. Some people would just like to pay in advance less or more than the options available today.Example: pay 6 months or 18 months in advance after the next billing date.Would be better if RingCentral is flexible with the payment terms.

    1 vote

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  19. 17 votes

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  20. right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.

    21 votes

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