3086 results found
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Cost Centre added to Unassigned Extentions
The ability to see which cost centres each licence is assigned to in the unassigned Extensions list. This will enable support to select a licence bought for each cost centre more easily. Currently, we have to go to Billing Items, find an unassigned licences and get the direct Line number, then go back and search for that number. This is a long process and leave room for error. THis is for all account Types
2 votes -
Add un-delete function
Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only accesible from admin portal..
1 vote -
Provide a way to directly leave voicemails without first calling someone
There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.)Please provide a way to set a direct dial number to allow people to reach the Ring Central voicemail system for a company.Without this feature Ring Central doesn't provide feature parity with other on-premises phone systems which all have this functionality.
30 votes -
caller id and number called on inbound calls
Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment
19 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see. -
Additional searchable name fields
Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a married name needs to be completely removed in the event of a divorce, and often, married staff want to use only their spouses surname - forcing them to include a name they do not want shown is unnecessary friction, so there should be another place where names can be associated with the user account, with the…
1 vote -
Intercom working on a group of extensions
Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if anyone within this group hits the Intercom button, they should only be able to broadcast over speaker phone of these 6 phones(5 minus the phone broadcasting from).
7 votes -
Upload custom fax coversheets using the "Templates" management feature.
Templates management already allows for changing between various preset fax cover sheets and then applying those settings to multiple users. However, for organizations like ours that have legal obligations to include sensitive material notices on all outbound messaging, these defaults do not include the necessary wording.The RingCentral Softphone app allows users to manually upload custom coversheets on an individual basis, but this leaves the decision to individual oversight and relies on an application that is being retired in favor of the desktop app.For organizations that have these constraints on their communication, such as financial institutions or medical providers, the ability…
33 votes -
Allow for custom Dial by Name greeting.
We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
18 votes -
Add the same email as trusted email for fax for multiple users
Currently we can add an email to only one user. It would be better to have the ability to add the same email for multiple users. And specially when we're sending those requests through transactional mailing platform like Mandrill/sendgrid.
2 votes -
email notification for incoming calls & outgoing calls & miss calls
we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well
7 votes -
Assign CCP to multiple Cost Centers
Administrators need to be able to determine which Cost Center triggered a CCP so that they can bill it back to the site assigned to this cost center. Some organizations have 100s of sites and therefore 100s of Cost Centers.
5 votes -
Remotely manage user status
RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.
30 votes -
Automatic Billing address correction in the RC billing address database
Having frequent issues when updating the credit card on file in the RC web portal on the billing address.It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate.Even better if the RC database is in sync with the banking billing address records to avoid encountering issues when billing address error. This will save the customer's time contacting their bank for their billing address record wherein it is already stated on their billing statement, however, the RC database will still gives an error of incorrect billing address.
1 vote -
Available Device count to Ship
It would be of great assistance if within the Admin Portal there was a way to track the total contracted amount of devices that are available to be shipped out.
1 vote -
Permit ability to block external callers from calling to Limted Extension
Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )
7 votes -
Reach phone support without PIN
Calling 8888984591 prompts callers to enter the RingCentral number and PIN and provides a prompt when entering the wrong details.RingCentral should still allow the customer to speak with an RC support person even after encountering errors.
1 vote -
Ability to revoke user sessions/force users to be signed out of apps
Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.
9 votes -
During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process
I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
1 vote -
Rotating Custom Audio for Hold and Connecting Calls
Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be the same intro song.
27 votes -
Send SMS text auto
Sent a custom predeterminate SMS text to callers automatically when they press a number on their phone, instead of transferring to certain extension.
3 votes
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