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3014 results found

  1. Being able to search for a device or filter to narrow down devices based on their specific requirements.When adding a device to a user in the web interface, there is no search and filter option

    1 vote

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  2. It's way too loud and can't be adjusted.

    1 vote

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  3. Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.

    14 votes

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  4. ...entral. AT&T O@H CASE: 00213339
    SFDCA case no. 13644961

    Company: American Maide Cleaning Co
    AT&T O@H UID 132127032 (2 users)
    Current Total MRR USD 60.00
    Company ADP Link: http://adp.glip.net/company-new.html?company_id=27230437377

    • expecting to add guests outside the AT&T O@H brand
    • expecting to add guests with other RC brands user profile and cannot add guests with no RC account at allContact Name: Judy Young Contact Number: (406) 206-9180 | (406) 799-0708 Email: judy@risingphoenixpropertyinvestors.com
    4 votes

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  5. right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.

    20 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.

    30 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a drop down menu, one could easily select an already created department. Thus, allowing for less errors, or duplicate departments.

    15 votes

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  8. Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.

    4 votes

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  9. We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system into after hours mode. Currently we have to go through and manually modify all IVR and call queues with reduced working hours.

    12 votes

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  10. We would like to have the ability to only allow our users to forward to extensions that are within the RingCentral system. This would allow us to make sure that no business calls leave the platform and are subject to the rules and policies of the organization.

    2 votes

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  11. Instead on logging in per extension to remove failed faxes, customer must have the option to remove failed faxes on entire account in Admin Portal

    2 votes

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  12. It will be useful to have the ability to print a text message log

    15 votes

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  13. Currently, there isn't anywhere within the admin portal where you can look up which numbers have been whitelisted. Can we please get this feature added so admins can check if numbers have been whitelisted or not before making requests to RC tech support to get them added.

    1 vote

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  14. Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must pick a "specific" date and time instead of being able to set recurring events.

    28 votes

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  15. Allow Site Specific E911 Alerts

    4 votes

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  16. This feature would help enforce Caller ID setups and make sure they are always set to their appropriate Caller ID whether it is their direct line, a company caller ID or something else. This would apply to the extension settings in the website, and RC and RC phone apps. This would also prevent "curious" users from creating issues by dialing from someone else's Caller ID

    4 votes

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  17. It would be useful to businesses with lots of locations where calls are forwarded and picked up by a central call center. The agent taking the call needs to know which number the customer called for the purposes of identifying customers approximate location and which location they are desiring service from. If the agent has to ask the customer what city and state they are located in the agent / business loses credibility with the customer.

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.

    14 votes

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  19. Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.

    5 votes

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  20. Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronological order. This would be a very handy feature.

    1 vote

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