326 results found
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Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
18 votes -
Receive Fax in Multiple RC App Users
Multiple users can receive a fax via email with/ attachment, but it will violate HIPAA, and they want multiple users to receive the fax through the RC App.
20 votes -
I would like the capability of forwarding incoming faxes to my desktop folder.
I need all my incoming faxes to directly import to my desktop in a file folder so that my software can pick it up and upload it.
14 votes -
ability to send fax using the call queue number
Since we can receive faxes through the call queue’s direct number, we would like both queue members and designated users outside of the queue to have the ability to send faxes using that same number
8 votes -
Allow RingCentral App for Print-to-Fax Settings without ATA Device
We would like to request the ability to enable the Print to Fax feature within the RingCentral app without requiring an ATA device to be set up. Our goal is to allow RingCentral applications to send fax documents directly to designated printers so that they are printed immediately, bypassing the need for any ATA hardware.
11 votes -
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
4 votes -
Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
3 votes -
RC App print to fax plug-in for multiple attachments
Print to fax directly from the browser or other application using RC App print to fax plug-in
When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)
When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
In ther words, only 1 attachment is allowed at a time.Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in
13 votes -
Support for True Color Fax Transmission
Feature Request: Support for True Color Fax Transmission
Summary
Allow users to send and receive faxes in full color, ensuring that color documents are preserved during transmission whenever both the sending and receiving systems support it.Description
Currently, when users send a fax containing color, the document is often converted to black and white or grayscale, even if the original file contains color. This limits the usefulness of faxes for documents where color is essential, such as charts, diagrams, marketing materials, or branded forms.Providing true color fax support would allow users to maintain the integrity of their documents and…
2 votes -
Ability to Disable Inbound Faxing for a DID While Allowing Outbound Fax
We would like to request the ability to disable inbound faxing for a specific DID while still allowing outbound faxing from the same number.
Currently, when faxing is enabled on a DID, both inbound and outbound fax capabilities are active. However, there are cases where users only require outbound fax functionality and would prefer not to receive inbound faxes on that number.
2 votes -
Option to Fully Disable Fax Capability on Voice Numbers
Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.
Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…
12 votes -
Allow to send faxes to non T38 transmission
Allow sending fax using G.711u.
At the moment, RingCentral only supports T.38 for faxing.
There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.
21 votes -
Admin Access to User Fax Messages with Enforced SSO
Description:
For accounts where Single Sign-On (SSO) is enforced as the login method, there should be a way for Super Admins to access fax messages received by user extensions.Use Case / Justification:
In situations where users are unable to attend to their faxes due to unforeseen circumstances (e.g., hospitalization, extended leave, or emergencies), Super Admins should have the ability to access these faxes without logging in as the user. This ensures business continuity and prevents important communications from being missed.Proposed Functionality:
Super Admins can view or download faxes received by any user extension in the account, even when…
2 votes -
Increase the Receiving and sending Faxes Limit for more than 200
Increase the Receiving and sending Faxes Limit for more than 200
4 votes -
Ability to hide caller ID name for all incoming faxes
Right now, the incoming call information settings on user extension is not working for faxes. It still shows the caller ID name. Customer would like to have the option of not displaying the caller ID name of the sender as the system sometimes has the outdated caller ID name for the sender's number.
2 votes -
Turn OFF Faxing on the Main Company Number
The customer wants to Turn OFF Faxing on the Main Company Number, and they only want it to be used for Calls ONLY.
9 votes -
Sync Fax Default Cover Page from Admin Portal to Desktop and Web App
Currently, the default fax cover page set in the Admin Portal only applies when sending faxes through the Mobile App or FaxOut feature. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via the Desktop or Web App, ensuring consistency and reducing manual setup.
4 votes -
Increase FAX/FSM/HFS timeout from 32 seconds to larger value
Currently, RC's HFS timer for outbound faxing, remote fax machine response time/timeout is 32 seconds. In the event a recipient fax machine takes longer than 32 seconds to respond with fax tones, our system will timeout/terminate the session. It will then retry twice, each with another 32 second timeout period, resulting in 96 (or more) seconds of "system resource usage" time.
If we increased the HFS timeout to even just 40 seconds, allowing some additional time for remote fax machines to answer, we would have a higher success rate of outbound faxes and overall reduction of system resource usage time…
2 votes -
block fax on specific extension
Add the ability to block faxes from sending from an agent or extension.We would want to stop the receiving part, based on selected agent/extension.
1 vote -
Show body of fax in email fax transmission result
Fax Confirmation
When i get an email showing that a successful fax has been sent, is there a way for the email to show the body of the fax?
4 votes
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