873 results found
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Presence Sync - Out Of Office
When you mark yourself as OUT OF OFFICE in Teams, that should have the same effect as APPEAR OFFLINE or DO NOT DISTURB.
If my users are on vacation and marked Out Of Office but I open up my Teams app, it now marks me as "Available, Out Of Office" with a hollow green checkmark. Any of those users who are part of a call queue will begin receiving calls because of the "Available" status. Out Of Office should override that and prevent call queue calls from reaching them. Currently they have to remember to switch to Appear Offline or…1 vote -
Text-to-speech voicemail greeting with wildcards
I want to have a custom voicemail message with {datefrom}, {dateto}, {nameofperson_covering} so that I can re-use the same voicemail message for all holidays/sick leaves.
Example
"I will be away from the office until {date_to}.Your messages will not be automatically forwarded.
My substitute is {nameofperson_covering}
In case of technical issues, please call {phone_number}.
0 votes -
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
4 votes -
Automatically change the status when dialing out!
Automatically change the status when dialing out, to reflect we are making a call but not yet connected. Maybe yellow? Something to reflect to our teammates that a call is actively being made, and we are not available.
1 vote -
AI Transcription for calls with desk phones on all REX plans
Ability to enable AI Transcription for calls with a physical phone on all REX plans
1 vote -
Alias name listing for DBN
Allow for an Alias name field in the EX User Details, for DBN purposes. For example a user may go by Bob or Robert and the first name DBN can only key off one of those. Or allow Queue Groups to be reachable in the DBN for this same purpose.
1 vote -
Ability to control users' phones as an admin
Ability to control users' phones as an admin
1 vote -
Configure Avaya J179 for more than 3-way conference calling.
This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.
Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.
20 votes -
Separate Permission for Voicemail-to-Text
When the Voicemail Settings permission is disabled for a role, the voicemail-to-text option is grayed out on the user side. However, this also prevents users from updating or customizing their voicemail greeting.
Requested Enhancement: Create a standalone permission for voicemail-to-text that can be enabled or disabled independently of voicemail greeting settings.
This enhancement would provide more granular role control and greater flexibility for administrators.
3 votes -
Limit the amount of phone light ups per hour for users with BLF keys and monitored lines.
The Yealink Phone lights up whenever a monitored colleague on the system (even if they're in a completely different office) starts or ends a call, or their line status otherwise changes. Is there a way to adjust or limit the amount of phone light ups per hour.
6 votes -
Increase Presence Monitoring Limit for Poly Edge E Series with Expansion Modules
Requesting an increase to the functional Presence monitoring limit for Poly Edge E Series devices (specifically the E550) when equipped with expansion modules. Currently, the RingCentral service typically limits presence monitoring to 70 colleagues. However, the Poly Edge E550 hardware physically supports significantly more:
There is a mismatch between hardware capability and service/template logic. Diagnostic logs for firmware 8.2.3.0844 reveal that the device configuration template generates "Invalid index" errors for efk.efklist entries starting at index 51. This prevents customers with high-capacity sidecars from monitoring their full required list of users (e.g., 138 users), rendering the physical expansion buttons unusable for…
3 votes -
Call Display visible when calls are transferred from Reception
Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.
26 votes -
Display Location/Business Name on Voicemail Messages
Description:
Customer is requesting an enhancement that allows voicemail messages to display the location, business name, or phone number that the caller dialed.The customer has multiple locations/business numbers and currently can identify the location when receiving live calls because the incoming call displays the number being called. However, when a caller leaves a voicemail, the voicemail notification/message does not indicate which location or business line the caller was trying to reach.
Business Impact:
Without the called location information, users must manually determine which location the voicemail belongs to, which can create delays in responding to customers and increase the…1 vote -
Easy Deskphone migration
Migrating a deskphone from a disabled account without having to reactivate or request for releasing the device.
1 vote -
Voicemail envelope playback; Incude the caller phone number
Voicemail envelope playback; Include the caller phone number
Currently happening:
VM playback states the date and time of the call, but not the caller's phone number.Sample VM call via email:
Dear Reception main,
You have a new voice message:
From: RINGCENTRAL (650) 918-5352
Received: Wednesday, July 22, 2026 at 9:57 PM
Length: 00:07
To: (778) 654-7732 * 102 Reception mainVoicemail Preview:
"Hi, this is Ritsi from RingCentral doing a test call on your voicemail. Thank you."***On deskphone playback, it only plays the date and time July 22, 2026 at 9:57 PM, from "RingCentral" instead of the (650)…
1 vote -
Explicit Audio Prompt Differentiation for Call Queue / Shared Voicemails via Desk Phone
Current Behavior
When users access their voicemail box directly from a desk phone (*86 or the envelope button):The system only distinguishes between personal voicemails and Call Queue voicemails if both exist simultaneously (e.g., "You have 2 new messages for your direct extension and 4 new messages for Operator Hunt").
If there are only Call Queue voicemails (and 0 direct extension voicemails), the system IVR fails to explicitly state that the voicemails belong to the Call Queue/Operator Hunt extension, leaving users uncertain about the source/intended recipient of the messages.
Requested Enhancement (Desired Behavior)
Whenever a user checks voicemail from a…1 vote -
Setup Authorization codes for outbound calls on a phone
Would like to setup Authorization codes for outbound calls on a phone
3 votes -
dials out to multiple phone numbers at one time.
Allow to dial out to multiple phone numbers at one time.
6 votes -
Convert hot desk to standard phone
Option in service web to change device in service web to change the device instead adding a dummy device, deleting the current hot desk phone and reprovision the device
4 votes -
Voicemail Disconnect Message
We found out that voicemails have a standard cap of 5 minutes and the system stops the caller from leaving a longer message. We are comfortable with this, however, we were told by RingCentral Support that the caller doesn't hear anything and the call stays connected, there is just no more recording. We were told, "When a caller hits our standard 5-minute voicemail cap, the system silently stops recording the audio to the server. It does not play an automated warning or forcibly drop the call at that exact second." It really should play an announcement or disconnect message.
1 vote
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