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  1. A key dial tone would be nice when dialing a new phone number on dial pad

    1 vote

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  2. Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient

    1 vote

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  3. VM Automation Option

    Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:

    Record and save multiple custom messages
    Select and play a pre-recorded message with one tap
    Save time and reduce repetition in frequent voicemail scenarios

    Benefits:
    - Increased efficiency for users
    - Consistent messaging across multiple voicemails
    - Reduced voice strain for high-volume callers

    Please consider adding this feature to enhance user experience and streamline the voicemail process.

    1 vote

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  4. Customer wants to disable incoming Voicemails from RingCentral, whenever there's a change on a user extension's details.
    Currently, there's no option for that.

    2 votes

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  5. On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.

    1 vote

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  6. On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.

    1 vote

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  7. If you're not withholding your number permanently, you can use 141 to withhold your number on a call-by-call basis. Just dial 141 followed by the number you want to call. If your number is withheld the message 'withheld' is returned if the person being called uses 1471 to find out the identity of the caller.

    Dial 141.
    Press 9 and dial the phone number of the person you want to call.

    2 votes

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  8. Feature Request : Ability to switch the call to another handset when multiple handsets are paired to a singer wireless base

    Details : ability to have W7*P cordless handsets in switching phones easily without needing to transfer the call to another handset that is paired to the same base as the original where the call was answered

    Current behavior : unable to easily flip the call to the other handset after disconnecting the call

    Brand : BT Business

    3 votes

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  9. Limited Extension + Hot Desk Device

    When a regular user extension log to this type of device, it should show the digital line of the user and the not the phone number of the limited extension. There should be an option to select the phone number that will show up on the phone screen.

    3 votes

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  10. If IVR has more than one language , there is no way for the person who answer to know which language they will answer the call

    1 vote

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  11. I work with someone who already has Ring and needed to be added as a user on my account. It would be good to allow him to access both his phone numbers using the app on his phone instead of having to log out and change accounts so he can get calls in and out on both assigned ring central numbers

    1 vote

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  12. Set ringcentral mobile app as default app for calling for IOS

    4 votes

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  13. In RC UC, there are five Message Only Extension with extension numbers. Would you please help change settings where each VM maximum time can only be between 3 to 5 minutes long for the Message Only Extension as listed above. Thanks!

    1 vote

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  14. I would like voice to text be enabled for accounts that have HIPAA enabled features. We are not able to utilize this function because we have HIPAA enabled. Thank you

    1 vote

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  15. Offer users the ability to set up reminder notifications for when their presence status has not been updated after a set period of time, any non-available status only. a way to remind users to change their status.

    1 vote

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  16. RingEX - Recording Option for External Calls Only

    The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.

    1 vote

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  17. Include the announcement when the call is being recorded on call recordings

    3 votes

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  18. Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense.

    Also, the current AI being used is via UK biased and needs improving, to take into account International names and accents.

    2 votes

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  19. The user desires to have the dial pad displayed in the center of the screen, rather than having to click on the dial pad icon located in the upper right corner. Downgrading the app to the previous version is not a viable solution, as it will automatically upgrade to the new version after a few months.

    5 votes

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  20. Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
    Ringcentral main customer service line was not connecting including my phone lines.

    No email from ringcentral on the outage.
    No text on my phone number.
    Nothing on the ringcentral website main page.
    No notification on the ringcentral app.

    Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.

    I finally during the…

    1 vote

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