2854 results found
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Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
29 votes -
Seen Messages in RC app
Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message
22 votes -
configurable change time of presence status to inactivity
current situation:
The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)Request:
The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.53 votes -
Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe
2 votes -
Add 'License' column to in User List download from Service Web
Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.
10 votes -
add HUD feature to apple iphone app.
currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.
113 votes -
Continue using the the RC desktop phone app
Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.
2 votes -
Automatically save customer information and Add as contact
We would like to automatically save customer information and add it as a contact
2 votes -
Limit field sync from M365 source in Contact
Can you let me know where I can setup to limit what field is synced / read from M365 source?
We have contacts in the RC App showing fax number and we don't want them to show.2 votes -
Include LEVN Wireless Headsets as a recommended headset option.
Include LEVN Wireless Headsets as a recommended headset option.
3 votes -
AI notes for Conference calls
When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on
3 votes -
Request to Enable Masking of Mobile Numbers of external users/callers in RingCentral App
We would like to request the implementation of a feature in the RingCentral app to mask callers' mobile numbers during Incoming outgoing calls.
Mask the customer number not our ringcentral number
2 votes -
request to mute participants on conference call
request to mute participants on conference call so management can join the conference and can talk without other participants hearing the conversation
2 votes -
Prevent newly added users in a group in RingCentral App to see previous conversations.
To have the ability to prevent newly added users in a group in RingCentral App Messaging to see the previous messages.
2 votes -
Recover call recordings for past 90 days
I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
74 votes -
Ability to play the recording while seeing the transcript/notes all on the same tab/screen.
Ability to play the recording while seeing the transcript/notes all on the same tab/screen.
2 votes -
Use BlueBeam Revu as default PDF viewer within RC app
Is it possible to use BlueBeam Revu as default PDF viewer within RC app? Can I use BlueBeam Revu as default PDF viewer within RC app?
3 votes -
CIF version 2.0
CIF version 2.0 availability for Microsoft dynamics 365 download
2 votes -
AI Notes in a Salesforce plugin
Hi,
We use RingCentral plugin in Salesforce and while calling/texting from there is great, the only option we get is to manually post notes when done.
It would be great if AI Notes worked in the plugin the same way as the app.
Thank you2 votes -
live transfer/warm transfer from a merged call
Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.
10 votes
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