3261 results found
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toggle call forwarding settings for more than 3 extension and external numbers using mobile app
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
1 vote -
Lock down domains associated with our Company & Reporting on it
Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.
16 votes -
Receive the security code through a phone call
I would like the ability to receive the security code through a phone call. Right now, I can receive it through my email. I am not always able to get to my email, but would like to receive the code through a phone call.
16 votes -
Setup shared document/spreasdsheet feature in RC App
A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.
2 votes -
spam filter
Customer want to add a spam filter
4 votes -
need to be able to distinguish which line is being called
My RC account gave me a main line and then a direct dial number. System currently set up such that the caller ID bar which displays when you get a call does not distinguish whether the caller is calling the general line of my direct dial line. Apparently, all cell phones have this problem. I have a solo law practice and want to be able to distinguish at the time of the call whether it is an appointed public defender client or a private client/new business. Right now no matter which is called it says ring central caller. I can…
1 vote -
Allow ring groups to see call logs
When calls are forwarded, enable the person they were forwarded to to see the call log and missed calls.
2 votes -
Show Original Callers Number in Caller ID when Transferring calls
Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.
32 votes -
Call queue call notifications, while busy
The suggestion is to add an option, which allow call queue calls to be notified, even if the user is busy. We have the following example, provided by one of our customers: While on a call with their colleagues, the emplyees are missing external calls, which are more important to them.
4 votes -
Call Waiting / Missed Calls for single agent on a Call Queue
Ideally when a customer calls, if the only agent in at that time is onanother call, they would either a) be able to put the current caller onhold for a moment to take the incoming call's contact information or b)when they are finished with the current call, they would have a Missed Callnotification alerting them to the missed call to return the call.
4 votes -
Prevent link previews for listed admin-curated list of certain domains and subdomains
Admin should be able to define a list of subdomains and domains for which links will never show link previews. For example, suppose an organization often shares links to another app's pages where their staff has to be logged in. I would suggest this is true for most of your clients. In the current paradigm, the "Please Log In" preview is shown every time these links are shared and the preview is not useful at all. Sometimes we share 10+ such links. We then get a massive scrolling page of 10+ "Please Log In" preview tiles. Ideally, our admin could…
4 votes -
Call queue auto answer
Allow for auto answer in from a call queue or set up a simple hunt group from main lines. allowing customers to pickup the handset and answer the phone on Deskphones
4 votes -
Implement a delete all button for Personal Contacts
If a user imports their entire personal contact directory and then later you would like to clear the personal directory out (in case you want to transfer the number/account to a different user for example), it is not possible to simply delete the entire list or to even select more than one contact at once (on desktop or mobile!)
26 votes -
Customize caller ID list (visible from dial pad)
Rather than just being able to determine if a user can or cannot change their caller ID from the MVP dial pad, it would be advantageous if the user could change their called ID from an administrator-specified set of numbers, rather than just all company and CC numbers in the dropdown. That way users can displays the company-appropriate outbound caller ID when make outbound calls, but at the same time, do not have access to caller IDs they "should not" be using.The attached screenshot is from my MVP test account and only shows three options, but in my corporate acccount,…
9 votes -
More Recent Emojis!
I would love more options for recent emojis to react to other's messages with! At least ten options would be great!
2 votes -
Allow to answer incoming call from other user using RingCentral App
Since HUD can monitor the users/other extension, we can add an option to answer incoming call from another user using the RingCentral application.
3 votes -
Monitor HUD on android RC mobile app
Would like the ability to tab into the calls my sales team is making from the mobile app. I am unable to monitor calls in the HUD on RC mobile app on android.
8 votes -
Login Page Change when forcing SSO
It would be nice if RingCentral were able to change the sign in page when forcing SSO: Either:
A: Force/Change the Single Sign In button to only appear
B: Change the Sign In page to only show Email Address as an option, since Phone Number will no longer work.Current setup is deceptive to End Users, since the sign in page shows you can use either your phone number or email address, when the phone number option no longer works. With the current setup, this results in possible calls to the helpdesk when users think they can still use their phone…2 votes -
Allow personalization of the fax transmission results notice
As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.
5 votes -
API to allow flow of MS Teams messages and video meetings to and from RC app
Would allow a quick and easy integration to RC app from MS Teams, in addition to allowing a mixed usage of applications (per user preference) in a single organization.
1 vote
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