2968 results found
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Allow texting from any number that is in use
We communicate with our customers almost exclusively via text, including mms. We believe it's important to text with our customers from the area code they are familiar with. For instance, if our customer is in Miami, we want to be able to text them from our 305 number. This is currently not possible for some reason. The functionality exists in other platforms like grasshopper for instance. Please make this happen. It will allow us to do significantly more business. Thank you.
John Burtch
Founder
Florida Man AC
FloridaManAC.com2 votes -
Auto open for the dial pad on RC App
have a setting for the dial pad to be opened at all times
2 votes -
Enable functionality to disable link previews for an entire organisation/tenancy
Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow this default link preview behavior to be turned off on an organisation/tenancy wide basis.
13 votes -
Shorten default time for connecting calls between company greeting and user extension.
Shorten default time further for connecting calls between company greeting and user extension.
10 votes -
Simplify login for SSO/enterprise users
Currently when users login to any RingCentral app (desktop, mobile, web) they are prompted for their email address or phone number first which triggers the manual password signin process only and to sign in with Single Sign-on (SSO) users have to click the "Single Sign-on" button first before they enter their email address and continue to be redirected to the company SSO provider. Why not make this process smarter and more user friendly by only requesting user to enter email or phone number and detect the appropriate authentication flow automatically based on account/org setup for the email address entered and…
17 votes -
Incoming Fax Organization
The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.
3 votes -
Add longer louder Notification sounds
I am hard of hearing and use the longest loudest sounds for incoming texts. Please add sounds similar to Alarm on iPhone. Thank you!
3 votes -
# Outbound Connected calls KPI
For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
4 votes -
Remove Auto Log SMS to end user
I am looking to remove the \"Auto log SMS\" feature from the end user - I want this feature to only be enabled on an or level
2 votes -
Add notification if a customer reached 75% of their sms
The reason why the customer would like it to be 75% and not 90% is that they would like to be sure to avoid any extra charges on top of what they have.
1 vote -
Speakerphone/handsfree option while phone is ringing.
While this feature somehow comes and goes on the app because it worked for years and now all of a sudden it stopped working. Now when I use my work cell phone with the Ringcentral app to call a customer, the speakerphone button is grayed out and I can not use it until the phone call is connected. My business and myself would greatly benefit with having a hands-free and speakerphone option during the whole call from the time the call is made just like any other app I have ever used in my life. It severely slows down my…
1 vote -
Push a notification when someone's presence is available
Settings -> notification: add a setting option to set special reminders for certain contacts's available presence, click 'Edit' button in this setting option will open a edit dialog, in this dialog, user can remove or add contact. sSave step1 settings, when these contacts's presence changes to available, a notification will be pushed to the user
9 votes -
add fax confirmation on actual ring central fax cover letter instead of email,
So our company has to download the email confirmation from that email, then attach it to the actual fax from ring central and it's just plain extra work. The fax and rest of the pages in the actual fax are on top of every page sent except a sent action or success notation. Life would be better as we know it if this can be implemented through the actual ring central and fax sent through ring central. Hear my pleaThank You,Marisela Garcia RMA/LMRT
2 votes -
Outbound caller id prompt
It would be helpful to have a option to press *9 before a call to change the outbound caller id to show a different number then your normal desk phone line. This comes in handy when one person is responsible for their own line but also maybe another line as well but not normally.
1 vote -
Web Portal Fax Message behavior
As of Monday 5/25/22 we have noticed a change in how the web portal messages page works. We download faxes in batches by customer from the web portal which works best for our volume and workflow. We filter by name (of customer) and status: Unread.Prior to this week, when we would download a fax it would automatically be marked as "Read" and filter out automatically as we download that batch.There were two behavior changes which are slowing down our process:1) Downloading the fax no longer marks the fax as "Read". We have to check the ones we downloaded manually and…
1 vote -
External Member added on AT&T Office at Hand Teams
Unable to create new Team on AT&T Office at Hand App when addign external emailsas we get error "The person you invited is not permitted to connect with external users. Please try another contact. "Customer would lke to have capability adding an external member on a Team created on the AT&T Office at Hand App
1 vote -
Save mass text message groups
In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for group messages, just mass texting. As it is right now, we need to type in names or numbers individually every time we want to send a mass text, even if it's to an identical group we've mass texted before.
3 votes -
Sort SMS by date
it would be useful a sort feature, so I can organize in my app the messages if I need it
4 votes -
3rd party calendar to be viewed through the RC App
to be able to view the scheduled meeting using a 3rd party calendar.
4 votes -
RC App transferred voicemail to show originating caller information
Currently, when a transferred voicemail is received in the RC app it displays the number of the extension that performed the transfer, rather than the name/number of the caller that left the original voicemail.
5 votes
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