3261 results found
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Add a missed call icon/call count for MS teams RC integration
We have RC integrated in MS Teams. Would be great if the RC app icon in Teams shows an icon/call count for missed calls, like what we have for unread chats and other Teams notification. If Ring Central can't do that it is a loss to functionality that the team would normally expect (e.g. compared to native teams phone)
3 votes -
Centralized Call History, Voicemail, Notes, and Recordings
all call-related information—including call history, voicemail, notes, phone numbers, and call recordings—to appear in one centralized location within the RingCentral app. Currently, this information appears in different sections, making it difficult to locate specific calls.
4 votes -
Audit trail in RIngcentral app
To have the Ability to see who created and deleted the teams in Ringcentral app
4 votes -
Presentation Mode for RCV
Please add back the Presentation Mode for RCV
4 votes -
Automatically set Call Queue availability to Unavailable when user logs out of RingCentral App
Summary:
Request to automatically update a user’s Call Queue availability to "Unavailable" (or toggle "Accept Queue Calls" to OFF) whenever the user logs out of, closes, or disconnects from the RingCentral Desktop or Mobile Application.
Business Need / Problem:
Currently, logging out of the RingCentral App does not change a user's Call Queue status in the cloud PBX. Offline users remain marked as available, causing incoming queue calls to ring offline extensions, increasing caller wait times, and causing avoidable missed calls before timing out to the next queue step.
3 votes -
Native video detection on RingCentral Video
Add native device camera detection to RingCentral Video meetings to automatically detect whether a camera is available and ready to use. The feature should identify common issues such as missing camera, permission restrictions, camera being used by another application, or device disconnection. Provide a clear camera status and preview before joining, with an option to select or change the available camera. During meetings, notify users if the camera becomes unavailable and provide basic troubleshooting guidance.
3 votes -
Easier access to RingCentral status message
A customer is requesting easier access to the RingCentral status message. They would want the status message to show up on their screen without having to click their icon to see the option to edit the status message.
2 votes -
ringcx recordings
I think a great feature for accessing RingCX recordings would be to have them accessible through the desktop application, very similar to how you can access the for RingEX.
Currently from my understanding, you either have to use ACE or go into the analytics portal find the right pre built report open it up and search for your recording.
Whereas with RingEX, there's just a simple tab, you can select it go back through your call history and listen to the recording so simple.
It would make life so much easier then having to navigate to another link and another…
5 votes -
Allow Paging Extension to be entered as an external contact
I am not sure the reason why you can't add paging devices to Company Contacts, or in the HUD. But since you can't, can you give the ability for us to add them as an other external contact? Currently we can't add a contact if the number starts with an *. That seems like a simple fix for the short term.
7 votes -
Add print button on the RingCentral App to print Voicemail or call transcript
Add print button on the RingCentral App to print Voicemail or call transcript
5 votes -
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
8 votes -
Block user to view their RingEX phone number
Feature Settings for Super Admin for their Users not to be able to see or block the "RingEX License" phone number tied to them when logging in to the RingCentral App.
4 votes -
Ability to detect headphone in use when accessing the app virtually
It will be helpful if RingCentral app has the ability to detect headphones/devices when accessing the app virtually.
4 votes -
Have an option to automatically flatten documents when sending faxes
This would be a great help if RingCentral can automatically flatten the faxes before sending the documents out? As we have 4-5 faxes fail everyday, checking them, and having to manually download the documents off our EMR (the third party app integrated with RingCentral), flattening them, and then resending them, is a big time investment, especially for a clinic with a small admin staff that's already overworked up until clock-out time.
3 votes -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
6 votes -
RingCentral App (iOS)
Having an option to diagnose the app when it's not working for easy fix specially when it's not receiving calls.
4 votes -
AI Receptionist Verbal Phrasing
Description: > Currently, the AI Receptionist has a hardcoded verbal transfer phrase that uses the word "receptionist" when routing calls. Many corporate clients require a more generic or tailored phrase (such as "a team member") to align with their brand identity.
Requesting a feature enhancement within the Admin Portal configuration layout to allow account administrators to customize or override this specific verbal transfer text-to-speech string. This will resolve a common UI limitation, improve customer branding flexibility, and significantly reduce technical support escalation volume regarding AIR configurations.
6 votes -
Incoming call when in Meeting status
To have an option to have the external incoming calls to be routed directly to voicemail when a user is in a meeting status, while internal calls should continue to ring the user.
14 votes -
transfer menu
While on an active call, a second call should not cancel out of any menu you have open like for transferring the first call. Currently, the second call cancels out of any menu you have open.
2 votes -
Voicemail Visibility from Standalone Extensions in RingCentral App
Customer is requesting an enhancement to allow voicemail/message-only (standalone) extensions to be visible within other users’ RingCentral apps, specifically so that voicemails left on a voicemail/message-only extension can be accessed and viewed directly from other extensions’ RingCentral applications. Currently, these voicemail messages are not appearing in other users’ apps, and the customer is requesting consideration of a feature that enables shared or cross-extension voicemail visibility within the RingCentral app to improve message accessibility and collaboration.
6 votes
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