2789 results found

1. Downloading multiple PDF files on fax machine

   Customer would like to have the option to download multiple PDFs from their fax machine

   6 votes

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2. Incoming 2nd call to be forward directly to user/third party number/ call queue

   Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.

   7 votes

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3. Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.

   We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.

   5 votes

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4. Multiple recipient for faxes and SMS

   The caller wanting to make sure multiple users can receive faxes and SMS.

   41 votes

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5. Multiple Device Log - In per User Extension using Ring Central App

   We kindly request the consideration of expanding the current limitation of simultaneous device logins per extension from two to a range of five to ten authorized users. This enhancement would significantly improve the convenience and productivity of our development team, facilitating efficient collaboration and streamlined workflows. By enabling a greater number of authorized devices to be connected concurrently, our developers would have the flexibility to seamlessly access and work on projects from various locations or devices, fostering a more dynamic and agile development environment.

   8 votes

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6. RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability

   RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability

   For the user to make sure to set their statuses and they will not leave it empty.

   5 votes

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7. device storage option for faster data fetching for SMS

   device storage option for faster data fetching for SMS

   3 votes

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8. HUD on iPhone

   HUD feature for iPhone Users

   8 votes

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9. Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app

   Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed, it should work.

   25 votes

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10. Option to switch caller ID for call delegation

    Option to switch caller ID for call delegation

    2 votes

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11. Retrieve deleted SMS for any user

    Retrieve deleted SMS for any user

    35 votes

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12. Ability to reset an extension.

    Ability to reset an extension to reuse it for the new user,

    4 votes

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13. Increase Retention Period for Sent Faxes

    Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment

    58 votes

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14. Auto-Disable iPhone Integrated Calling for RingCentral App upon Uninstallation

    Request Summary:
    This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.

    Business Impact:

    Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
    Reduced Support Requests: This automatic process will likely reduce support tickets and calls from users reporting ongoing notifications after app removal.
    Simplified App Management: Minimizes steps for end-users by eliminating the need to manually turn off integrated calling.
    Current Behavior:
    When the RingCentral app is installed on iOS, it enables the integrated calling feature, which routes calls through the native dialer. Upon app uninstallation, this feature remains active by default, requiring users to go to iOS settings to manually disable it. If not disabled, incoming RingCentral calls will continue to appear as notifications in the iPhone’s call logs.

    Request Summary:
    This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.

    Business Impact:

    Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
    Reduced Support Requests: This automatic process… more

    3 votes

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15. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.

    38 votes

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16. Click to Dial Using Mobile App Alone

    I’m looking for a way to have the outbound call go through the mobile app instead of the desktop app and desk phone. Our users don’t have headsets for their computers, but do have earbuds for their cellphones, so we want to click to dial and have it ring through the cell phone app only.

    2 votes

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17. Add Voicemail Transcription for Contact Center

    Currently there is no voicemail transcription offered in RingCX like we are provided with RingEX. This would be a massive time saver for high volume Contact Centers.

    3 votes

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18. Disable or Restrict Access to RingCentral Web App

    Disable or Restrict Access to RingCentral Web App

    5 votes

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19. Visibility of missed calls from call queue on the RingCentral app

    We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who are part of call queues, this feature would allow them to easily identify and manage missed calls from these queues. The app would display the queue name or number associated with each missed call.

    We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who… more

    34 votes

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20. Allow App to Bypass Android DND Settings for Audible Notifications

    On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device.On Android, a user can allow the RingCentral app through Do Not Disturb. If a RingCentral call is received while in Do Not Disturb, the RingCentral app DOES NOT vibrate or audibly ring the device. An audible notification of a missed call DOES come through while the device is in Do Not Disturb. Please change the Android App behavior to match that of iOS: to override or allow audible notifications of a ringing call to occur while an Android device is in Do Not Disturb. This is needed to use the RingCentral app for afterhours support or on-call rotations, where the user may use Do Not Disturb to suppress other notifications, but cannot afford to miss a notification of a RingCentral phone call.From the Android App logs, the audible notification from a ringing call is clearly being suppressed:2024-02-22 11:20:24.100 MST : INFO : [APP] [76c7b364f8] :0 () [IncomingCallEventHandler][IncomingCallFlow](IncomingCallEventHandler.kt:150) handleActionIntent incomingCallAction:StartRingAndVibrate2024-02-22 11:20:24.106 MST : WARN : [APP] [76c7b364f8] :0 () [IncomingCallEventHandler][IncomingCallFlow](IncomingCallEventHandler.kt:227) startRingAndVibrate can not ring and vibrate for dnd mode on.But the audible notification from a missed call is delivered:2024-02-22 11:20:30.139 MST : DEBUG : [RcCallRecordHandler-calllogs] [73162aecb0] rccallrecord_handler.cpp:438 operator()() Going to show missed call notification.

    On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device.On Android, a user can allow the RingCentral app through Do Not Disturb. If a RingCentral call is received while in Do Not Disturb, the RingCentral app DOES NOT vibrate or audibly ring the device. An audible notification of a missed call DOES come through while the device is in Do Not Disturb. Please change the Android App behavior to match that of iOS: to override… more

    17 votes

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