3196 results found
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Have numbers show up as "From" on RollOver calls.
When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.
49 votes -
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
35 votesThank you everyone for reporting this-- our Product team is reviewing resolutions now.
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App Call Display
Display all active calls on the RC app dial pad.
Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.
9 votes -
Customizable Font Size for Call Queue Notifications
Introduce the ability to increase the font size or customize the visual styling of the "To: [Queue Name]" label on incoming call pop-ups.
This would allow users to instantly identify which queue a call is originating from without having to scan small text during high-volume periods.
Proposed Solution
Independent Font Scaling: Add a setting under Accessibility specifically for "Incoming Call Notifications" to increase the font size of the Queue Name.
Bold/High-Contrast Options: Provide a toggle to "Bold" the destination field in the incoming call notification.
6 votes -
Reduce the loading time for RC embedded app in Microsoft Teams
When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.
Can you work on reducing this loading time to 5 seconds or less in future releases?
28 votes -
AI Receptionist Verbal Phrasing
Description: > Currently, the AI Receptionist has a hardcoded verbal transfer phrase that uses the word "receptionist" when routing calls. Many corporate clients require a more generic or tailored phrase (such as "a team member") to align with their brand identity.
Requesting a feature enhancement within the Admin Portal configuration layout to allow account administrators to customize or override this specific verbal transfer text-to-speech string. This will resolve a common UI limitation, improve customer branding flexibility, and significantly reduce technical support escalation volume regarding AIR configurations.
4 votes -
Permanently minimize the AI Notes and Transcript box
Users asking to disable the the popout for notes and transcript when they dial a phone number
- you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
- please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
- some users may want the AI assistant for other areas of the app but not for the pop…
86 votesHi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!
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SMS Booster Additional Feature
Hi Team -
Hi Team,
While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.
First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller…
7 votes -
Increase Concurrent Login Limit per Extension
Increase the maximum number of allowed concurrent logins per extension (beyond the current ~5 session limit), or provide an admin-configurable option to set the allowed number of active sessions per extension.
Users with flexible or hybrid work environments often need to stay logged in on multiple devices (e.g., desktop computers, laptops, virtual machines, and testing environments). The current limit causes frequent unexpected logouts and interrupts workflow.
5 votes -
Allow Paging Extension to be entered as an external contact
I am not sure the reason why you can't add paging devices to Company Contacts, or in the HUD. But since you can't, can you give the ability for us to add them as an other external contact? Currently we can't add a contact if the number starts with an *. That seems like a simple fix for the short term.
3 votes -
Separate Voicemail Greeting Management for Work Hours and After Hours via Phone Call
Summary:
Request to enhance voicemail greeting management functionality in the RingCentral Admin Portal and RingCentral App to allow separate configuration of Work Hours and After Hours voicemail greetings when updated via phone call.Current Behavior:
Currently, when a user changes the After Hours voicemail greeting through a phone call, the same greeting is automatically applied to the Work Hours voicemail greeting as well.This behavior prevents users and administrators from maintaining distinct voicemail greetings for different schedules.
Requested Enhancement:
Allow separate voicemail greeting recordings for:
Work Hours
After Hours
Ensure that updating the After Hours voicemail greeting does not overwrite…4 votes -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
3 votes -
deskphone pairing - turning off the feature by device/computer.
RingCentral Embeded App Phone Pairing. When I turn off phone pairing from my Mac, it disabled on my Windows PC as well. We need to turn off phone pairing by devices. Currently it is synchronize, if you turn it off , it will turned off across all devices that you're sign in.
6 votes -
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Use Case / Business Need:
Need to ensure that sensitive data is protected when call notes and transcriptions are sent via email.Desired Functionality:
Automatic or configurable PII masking in RingEX call notes and transcription emails.Clear instructions or interface within RingEX to enable this functionality.
Impact / Benefit:
Compliance with privacy and data protection requirements.Prevents exposure of sensitive information in emails.
Improves confidence in RingEX for handling sensitive communications.
4 votes -
Display the extension number or the original caller ID on forwarded voicemail
Display the extension number or the original caller ID on forwarded voicemail instead of the contact/personal phone number.
2 votes -
Caller ID names to be alphabetized and not by area code
The caller id is sorted by default with area codes. Is there a way this can be changed or we can be given option to change it to alphabetical orders? I am referring to request caller ID names to be alphabetized and not by area code. For example, we have Utah above Texas which is because that area code is 208 above 210
5 votes -
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
4 votes -
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
5 votes -
Audible Office-Wide Ringing for Softphone Users
The customer is requesting a feature and setting that would allow user applications or softphones to produce an audible ringing sound externally without requiring users to change their audio output settings from headset to desktop speakers. This background activity played an important role in maintaining engagement, urgency, and team awareness on the call floor.
Case Number: 30015331
10 votes -
Add Search Bar / Paste Functionality to "My Caller ID" Dropdown in RingEX App
We are requesting a feature update to add a search bar directly inside the outbound "My Caller ID" dropdown menu in the RingCentral app.
Currently, our users have access to a large pool of company, substitute or even call queue numbers. When making an outgoing call or returning a call, they are forced to manually scroll through a massive, unsorted list of numbers to find the correct one. This is highly inefficient and leads to dialing delays.
Proposed Solution:
Search Filter: Add a simple text/number search bar at the top of the "My Caller ID" dropdown menu.
Copy & Paste…
3 votes
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