3232 results found
-
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
8 votes -
Block user to view their RingEX phone number
Feature Settings for Super Admin for their Users not to be able to see or block the "RingEX License" phone number tied to them when logging in to the RingCentral App.
4 votes -
Ability to detect headphone in use when accessing the app virtually
It will be helpful if RingCentral app has the ability to detect headphones/devices when accessing the app virtually.
4 votes -
Have an option to automatically flatten documents when sending faxes
This would be a great help if RingCentral can automatically flatten the faxes before sending the documents out? As we have 4-5 faxes fail everyday, checking them, and having to manually download the documents off our EMR (the third party app integrated with RingCentral), flattening them, and then resending them, is a big time investment, especially for a clinic with a small admin staff that's already overworked up until clock-out time.
3 votes -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
6 votes -
RingCentral App (iOS)
Having an option to diagnose the app when it's not working for easy fix specially when it's not receiving calls.
4 votes -
Incoming call when in Meeting status
To have an option to have the external incoming calls to be routed directly to voicemail when a user is in a meeting status, while internal calls should continue to ring the user.
14 votes -
Centralized Call History, Voicemail, Notes, and Recordings
all call-related information—including call history, voicemail, notes, phone numbers, and call recordings—to appear in one centralized location within the RingCentral app. Currently, this information appears in different sections, making it difficult to locate specific calls.
3 votes -
Sync the Caller ID on both the mobile and desktop applications during an ongoing call.
The desktop application should display the caller ID and caller number even when the call is answered through the mobile application.
When the call is answered through the mobile application, the caller ID and caller number are displayed on the mobile app. However, when the user checks the call logs on the desktop application during the ongoing call, only the caller’s number is displayed. The caller ID only appears on the desktop application after the call has ended.
3 votes -
Disable the "*" Asterisk Command
I am currently trying to verify my account information, but I am unable to proceed because pressing the asterisk (*) key triggers an outbound phone call instead of allowing me to continue the verification process.
Is there a way to disable or change this setting in RingCentral so that the asterisk key can be used for verification without initiating a call? Any guidance on adjusting this configuration would be greatly appreciated.
5 votes -
Add a sidetone feature on the RingCentral app audio settings for external headphones config
Some headphones has this built in feature or a physical button but some may not, it would be nice to also have this side tone feature available on the audio settings of the RingCentral app.
4 votes -
SMS Booster Additional Feature
Hi Team -
Hi Team,
While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.
First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller…
9 votes -
Option to download AI transcriptions
Option to download AI transcriptions of other users via call reports in RingEX
3 votes -
Feature Request: Admin Email Notifications for "Report Issue" Submissions
Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.
Problem Statement
Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.Redundant Support Efforts: Admins may spend time…
8 votes -
Voicemail Visibility from Standalone Extensions in RingCentral App
Customer is requesting an enhancement to allow voicemail/message-only (standalone) extensions to be visible within other users’ RingCentral apps, specifically so that voicemails left on a voicemail/message-only extension can be accessed and viewed directly from other extensions’ RingCentral applications. Currently, these voicemail messages are not appearing in other users’ apps, and the customer is requesting consideration of a feature that enables shared or cross-extension voicemail visibility within the RingCentral app to improve message accessibility and collaboration.
5 votes -
Have numbers show up as "From" on RollOver calls.
When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.
49 votes -
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
35 votesThank you everyone for reporting this-- our Product team is reviewing resolutions now.
-
favorite personal contact
ability to add personal external contacts from Google and Microsoft to ringcentral favorites
2 votes -
Salesforce Data Lookup for AI Receptionist
Objective
Enable AIR (AI Receptionist) to query Salesforce in real-time during a call to retrieve and verbally deliver specific client record updates based on caller inquiries.
Key Requirements
Contextual Data Retrieval: AIR identifies the caller's intent (e.g., checking application status) and uses key variables (e.g., client address) to locate the corresponding record in Salesforce.
Verbatim Response Delivery: AIR reads the retrieved Salesforce record data back to the caller exactly as it appears in the system, ensuring complete accuracy.
Workflow
Inquiry Received: Caller asks for an update (e.g., application status) and provides identifying information (e.g., property address).
Salesforce Lookup: AIR queries…
2 votes -
App Call Display
Display all active calls on the RC app dial pad.
Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.
9 votes
- Don't see your idea?