3144 results found

1. Site specific directory, Hide the company directory from specific users only

   Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter by site or restrict access to the directory we think this could be a perfect solution

   Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter… more

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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

2. adjust or change the length of the incoming digital chat audio

   Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!

   6 votes

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3. Documents Preview

   Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.

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4. Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.

   Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.

   2 votes

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5. Feature Request: Real-Time Queue Visibility in RingEX Desktop App

   Dear Product Team,

   We would like to formally submit a feature request for RingEX.

   Currently, agents using the RingCentral desktop application do not have visibility into the number of callers waiting in the queues to which they are assigned. This limitation impacts operational awareness, staffing responsiveness, and overall service level management.

   We request the introduction of a feature that allows agents to view real-time queue statistics, specifically the number of callers waiting per assigned queue. This functionality could be delivered through any of the following options:

   A built-in real-time queue display within the RingCentral desktop application (enabled via permission or admin setting),

   A dedicated dashboard accessible through the application, or

   A secure URL-based live monitoring page that agents can access while logged in.

   Providing real-time queue visibility would improve agent situational awareness, support better workload management, and enhance overall customer experience.

   We appreciate your consideration of this request and look forward to your feedback.

   Dear Product Team,

   We would like to formally submit a feature request for RingEX.

   Currently, agents using the RingCentral desktop application do not have visibility into the number of callers waiting in the queues to which they are assigned. This limitation impacts operational awareness, staffing responsiveness, and overall service level management.

   We request the introduction of a feature that allows agents to view real-time queue statistics, specifically the number of callers waiting per assigned queue. This functionality could be delivered through any of the following options:

   A built-in real-time queue display within the RingCentral desktop application (enabled via permission or… more

   3 votes

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   Under Review  ·  2 comments  ·  Application  ·  Delete…  ·  Admin →
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6. Option for Sharing Call Transcription via Mobile App

   No option to share call transcript from the mobile app. only have an option to share for the call notes.

   5 votes

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7. AI notes for Conference calls

   When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on

   35 votes

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   Planned  ·  9 comments  ·  Application  ·  Delete…  ·  Admin →
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8. BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

   BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

   13 votes

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9. Automatic Synchronization for Company Directory to RingCentral App

   Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.

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10. Delete Message as whole on 1-on-1 direct message

    would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .

    7 votes

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11. Unified Device Management

    A request for better "overlap" between mobile, desktop, and desk phones. Currently, the user feels they are managing the same information (e.g., call history/logs) three separate times.

    3 votes

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12. Workflow Builder Access Control in RingCentral App

    Feature Request: Workflow Builder Access Control in RingCentral App
    Summary

    Introduce administrative controls to restrict visibility and usage of the Workflow Builder feature within the RingCentral App.

    Description

    Currently, the Workflow Builder is visible and accessible to users without sufficient administrative oversight. This request proposes enhanced access controls to improve security, governance, and user experience.

    Requested Enhancements

    Hide Workflow Builder from App UI

    Provide an admin-level setting to completely hide the Workflow Builder option from the RingCentral App interface for selected users or roles.

    This helps reduce confusion for users who are not intended to use automation features.

    Disable Workflow Builder Administration and Execution

    Allow administrators to:

    Prevent users from administering Workflow Builder.

    Restrict users from creating new workflows.

    Block users from executing or triggering existing workflows.

    Controls should be role-based or permission-based for flexibility.

    Use Cases

    Organizations with strict governance or compliance requirements

    Limiting automation access to IT or operations teams

    Preventing unintended workflow execution by non-authorized users

    Benefits

    Improved security and compliance

    Better role-based access management

    Reduced risk of misconfiguration or unintended automation

    Cleaner user experience for non-technical users

    Feature Request: Workflow Builder Access Control in RingCentral App
    Summary

    Introduce administrative controls to restrict visibility and usage of the Workflow Builder feature within the RingCentral App.

    Description

    Currently, the Workflow Builder is visible and accessible to users without sufficient administrative oversight. This request proposes enhanced access controls to improve security, governance, and user experience.

    Requested Enhancements

    Hide Workflow Builder from App UI

    Provide an admin-level setting to completely hide the Workflow Builder option from the RingCentral App interface for selected users or roles.

    This helps reduce confusion for users who are not intended to use automation features.

    Disable Workflow… more

    6 votes

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13. Text messages Migration from old RC phone app to new RC app

    It would be good to have the option to move the text messages from RingCentral Phone app (Old app) to the new RingCentral app. This will allow the customer to keep their text messages while transitioning to the new RingCentral Appliction

    2 votes

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14. Able to remove fax and call queue phone number from the Outbound Caller ID options

    Able to remove fax and call queue phone number from the Outbound Caller ID options in RingCentral App

    2 votes

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15. disable the pager extension to extension messaging feature in RingCentral Desktop app and web app

    disable the pager extension to extension messaging feature since this feature were internal messages sent directly to a user’s extension. Currently, only the Mobile App and the Legacy Softphone (RC Phone - decommissioned) support this "Pager" format.

    2 votes

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16. A Contact Card or Virtual Business Card that can be sent

    Create a contact card or have a contact card feature with contact details that can be sent to others.

    9 votes

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17. Feature Request: Admin Email Notifications for "Report Issue" Submissions

    Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.

    Problem Statement
    Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.

    Redundant Support Efforts: Admins may spend time troubleshooting a local issue that has already been reported to RingCentral, or vice versa, leading to a "siloed" support experience.

    Delayed Response: Internal IT teams cannot provide immediate "concierge" support to users who are clearly struggling enough to use the reporting tool.

    Proposed Solution
    Add a toggle within the Admin Portal (under Notifications or Service Status) that allows Admins to:

    Enable/Disable Admin Notifications for the "Report an Issue" feature.

    Designate specific email addresses (or a distribution list) to receive a copy of the user's report summary.

    Receive a "Report ID": If possible, include the ticket or reference number generated by RingCentral so Admins can reference it if they need to call RingCentral Support on behalf of the user.

    Use Case / Business Value
    Proactive Management: Admins can reach out to users immediately to offer temporary workarounds (e.g., "I see you're having audio issues, use your desk phone while we check your headset").

    Improved User Experience: Users feel more supported when their internal IT team is "in the loop" with their technical difficulties.

    Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.

    Problem Statement
    Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.

    Redundant Support Efforts: Admins may spend time… more

    3 votes

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18. Independent Theme Settings Per Device (RingCentral App)

    Would like the ability to:

    Set and maintain different theme preferences per device

    Disable theme synchronization across devices

    Prevent theme changes on one computer from affecting other logged-in devices

    Current Behavior:
    Theme preferences appear to be account-based and synchronized across all devices where the user is signed in.

    Requested Enhancement:
    Provide an option to:

    Store theme preferences locally per device, OR

    Add a toggle such as “Sync appearance settings across devices” that users can enable or disable

    Business/User Impact:
    Users who work across multiple environments (e.g., office and home) may rely on different themes to visually distinguish devices. Independent theme control would improve usability and workflow clarity.

    Would like the ability to:

    Set and maintain different theme preferences per device

    Disable theme synchronization across devices

    Prevent theme changes on one computer from affecting other logged-in devices

    Current Behavior:
    Theme preferences appear to be account-based and synchronized across all devices where the user is signed in.

    Requested Enhancement:
    Provide an option to:

    Store theme preferences locally per device, OR

    Add a toggle such as “Sync appearance settings across devices” that users can enable or disable

    Business/User Impact:
    Users who work across multiple environments (e.g., office and home) may rely on different themes to visually distinguish devices. Independent theme… more

    2 votes

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19. To be able to search the AI notes using keywords

    We would like to request the addition of a keyword search function within the AI Notes feature. Currently, the search capability is limited to caller ID names and phone numbers, but it would be very helpful to also search by general keywords within the notes.

    This enhancement would make it much easier to locate specific information quickly and improve overall efficiency when reviewing records.

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    2 votes

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20. Hotdesk in Germany

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is the case, when you try the UK way of setup, this is the behavior:
    - Login language is in English
    - There is always a UK emergency address
    - A UK telephone number is always required - customers in Germany do not have this either

    So neither the LE setup and behavior nor the UK setup and behavior is desired. Instead the way needs to be:
    - Setup of German Hotdesk Device like a UK one
    - German Login Lanuage
    - German Number
    - German Emergency Address
    - No calls possible when logged out.

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is… more

    23 votes

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