3104 results found
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Option for Sharing Call Transcription via Mobile App
No option to share call transcript from the mobile app. only have an option to share for the call notes.
4 votes -
AI notes for Conference calls
When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on
28 votes -
A Contact Card or Virtual Business Card that can be sent
Create a contact card or have a contact card feature with contact details that can be sent to others.
9 votes -
Feature Request: Admin Email Notifications for "Report Issue" Submissions
Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.
Problem Statement
Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.Redundant Support Efforts: Admins may spend time…
3 votes -
Independent Theme Settings Per Device (RingCentral App)
Would like the ability to:
Set and maintain different theme preferences per device
Disable theme synchronization across devices
Prevent theme changes on one computer from affecting other logged-in devices
Current Behavior:
Theme preferences appear to be account-based and synchronized across all devices where the user is signed in.Requested Enhancement:
Provide an option to:Store theme preferences locally per device, OR
Add a toggle such as “Sync appearance settings across devices” that users can enable or disable
Business/User Impact:
Users who work across multiple environments (e.g., office and home) may rely on different themes to visually distinguish devices. Independent theme…2 votes -
To be able to search the AI notes using keywords
We would like to request the addition of a keyword search function within the AI Notes feature. Currently, the search capability is limited to caller ID names and phone numbers, but it would be very helpful to also search by general keywords within the notes.
This enhancement would make it much easier to locate specific information quickly and improve overall efficiency when reviewing records.
2 votes -
Workflow Builder Access Control in RingCentral App
Feature Request: Workflow Builder Access Control in RingCentral App
SummaryIntroduce administrative controls to restrict visibility and usage of the Workflow Builder feature within the RingCentral App.
Description
Currently, the Workflow Builder is visible and accessible to users without sufficient administrative oversight. This request proposes enhanced access controls to improve security, governance, and user experience.
Requested Enhancements
Hide Workflow Builder from App UI
Provide an admin-level setting to completely hide the Workflow Builder option from the RingCentral App interface for selected users or roles.
This helps reduce confusion for users who are not intended to use automation features.
Disable Workflow…
5 votes -
Hotdesk in Germany
At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.Instead, the behaviour should be like when setting up UK devices, meaning:
- Hotdesk works as you would expect
- no calls possible when logged out
- licence is for freeAt the moment this is…
22 votes -
Transfer a Call Queue Call
Customer Concern:
The customer reports that they have lost the direct call transfer option when receiving a second incoming call from a call queue.
Current Behavior:
When a second inbound call comes from a call queue, the forward/transfer button is no longer immediately visible in the app.
The customer now needs to click the “More” button to access the transfer or forward options.
Previous Behavior:
The transfer/forward buttons were readily available without the need to navigate to “More.”
5 votes -
Ability to dial out while there is an incoming call
Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.
93 votes -
Receiving MMS from an outside number
I would like to know if we can receive an MMS from an outside mobile phone number to one of our ring central phone numbers.What is our our best option and the necessary set up and any additional costs.
2 votes -
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Use Case / Business Need:
Need to ensure that sensitive data is protected when call notes and transcriptions are sent via email.Desired Functionality:
Automatic or configurable PII masking in RingEX call notes and transcription emails.Clear instructions or interface within RingEX to enable this functionality.
Impact / Benefit:
Compliance with privacy and data protection requirements.Prevents exposure of sensitive information in emails.
Improves confidence in RingEX for handling sensitive communications.
2 votes -
RingCentral app for Windows to start in "Compact Mode"
Now that RingCentral is retiring the "RingCentral Phone" Windows desktop app on May 19th, 2026, users are now forced to use the "standard" RingCentral desktop app for calls/texts/faxes on a PC. In the "standard desktop app" RingCentral implemented a UI feature called "Compact" mode, that somewhat mirrors how the old "RingCentral Phone" app looked.
However, every time you restart the PC the RingCentral app will start in the "larger view" and you manually need to switch it back to the "Compact View". I'm wondering in a future product update, if you can "save your preference" for the Compact View when…
2 votes -
DTMF Feature Codes (Star Codes) in RingCentral Desktop & Mobile Apps
Add support for DTMF feature codes (star codes) within the RingCentral desktop and mobile apps to allow users to perform common call-control actions directly from the keypad, without navigating the GUI.
3 votes -
AI transcription for BT
The BT application should include an AI-powered call transcription feature that enables customers to automatically convert voice conversations into written text. This functionality will allow users to view a complete and accurate transcript of each call directly within the application after the call has ended.
3 votes -
Ability to still listen to the Push to Talk channel even after leaving
The ability to still listen to the channel even after leaving, like a normal walkie-talkie can.
4 votes -
Delete Message as whole on 1-on-1 direct message
would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .
4 votes -
RingCentral Appstream Support
Requesting that RingCentral develop an official media optimization and redirection plugin specifically for Amazon AppStream 2.0 to parity the support currently offered for Citrix, VMware, and Azure Virtual Desktop. Currently, the lack of a dedicated plugin forces all audio and video processing to occur on the AWS server-side rather than the local endpoint, which frequently results in degraded call quality, high latency, and "robotic" voice issues for users. Furthermore, this architectural limitation compels customers to provision more expensive, compute-optimized AWS instances (such as c5 or g4dn types) to handle the heavy lifting of real-time media encoding, significantly driving up the…
2 votes -
IP Login information on RingCentral App
Creating this idea on behalf of customer. There is a glip message that was sent on Ringcentral application that was not sent by the user itself. It would be benifitial if there are logs like IP login/location information that the admin can view for security and privacy purposes
3 votes -
Synchronize DND setting across App and Mitel 480
We formally request that RingCentral enhance the synchronization of the Do Not Disturb (DND) feature upon activation from the Mitel 480 device. This improvement would significantly optimize our communication processes and ensure seamless integration between our systems.
DND on Phone to DND on App: When a user presses the DND key on the Mitel 480 desk phone, the RingCentral platform should immediately recognize the change and update the user's presence and call routing status to "Do Not Disturb" across all associated softphone applications (Desktop, Web, Mobile).4 votes
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