Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2901 results found

  1. Disable dial pad pop out

    Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    23 votes
    New  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. settings options to separate queue calls vs direct calls ringtone

    we need settings options to separate queue calls vs direct calls ringtone

    5 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  3. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.

    We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. parked call to send a message to group

    Customer would like to have the ability to send a message to the glip team instead of entering the names of the extension they want to send a message to notify there is a call parked in a specific park location.

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. RC app call logs

    Hi,

    Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Switch to toggle back to the Old RingCentral App Layout

    Ability to have the ability to go back to Old RingCentral Layout

    49 votes
    Under Review  ·  21 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Update User Template via API

    Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
    I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Allow adding more than 3 accounts to RingCentral app

    The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.

    This will be useful for partners that are working projects for multiple RingCentral customers.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Quick toggle for deskphone pairing

    Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  10. Share Voicemail via External Email

    Share Voicemail via email

    Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.

    Please have an option to use other external email instead of just MS Outlook app.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Fax Driver

    The customer would like to have the ability to deploy the RingCentral Fax driver automatically and would like to deploy this administratively and not have to rely on their staff to install it on their end.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Alert or indicator that a call is on hold.

    There should be an indicator or alert sound when a call is on hold for a specified period.

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Color of profile icon

    I’d like to submit a feature request on behalf of the customer. She asked if there could be an option to change the color of the profile icon in the RingCentral app when no profile picture is uploaded. Currently, the icon defaults to a preset color with the user's initials, and she would like the ability to customize that for a more personalized experience.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Make the 'External Shared Contacts Directory' visible to the RingCentral Desktop Plugin

    Although we enabled the 'External Shared Contacts Directory' as directed in the KB provided (https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), the newly added contact is not recognised by the desktop plugin but IS recognised by the Teams addon

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    Benefits:

    1. Enhances value for paying customers by providing immediate access to new features and fixes.
    2. Allows early feedback on new functionalities.
    3. Improves user experience with up-to-date software.

    Implementation:

    1. Automate update rollout for paid accounts.
    2. Notify users of their priority status and upcoming updates.
    3. Collect feedback on new releases.
    4. Promote this feature through customer communication channels.
    15 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Remove Guest User in RC app/Admin Portal

    Have the option to remove guest users from the RC app instead of blocking them.

    30 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. configurable change time of presence status to inactivity

    current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    55 votes
    Under Review  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Turning direct messaging between two users into group messaging with multiple users

    The ability to turn direct messaging conversations between two users into group conversations where the new participant can access the old conversations.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Seen Messages in RC app

    Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message

    22 votes
    7 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Option to Disable Account Validation

    At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
2 4 5 … 145 146
  • Don't see your idea?