2997 results found
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The Google Chrome Click-to-Dial extension in Excel files
The Google Chrome Click-to-Dial extension should work with phone numbers in Excel files not just on websites or within Chrome
2 votes -
Outbound Caller ID Limitations
Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.
29 votes -
Ability to download message/chat transcript.
Ability to download message/chat transcript.
3 votes -
RingCentral App Status
Additional status (Breaks/Lunch) on RC App
16 votes -
Remove the Capability of Forwarding a voicemail message in Ring Central Application
We would like to request the removal of this option from the application across the entire account. This change is necessary for us to maintain centralized control over voicemail received by each extension.
3 votes -
Park Group MS Teams Embedded App
Have the ability to select this park location in the MS Teams Embedded App to park a call
2 votes -
Sign out option on the app for Message-only extension
Requesting the addition of a Sign Out option for Message-Only Extensions within the RingCentral mobile app.
We currently have a Message-Only Extension that I logged into using the RingCentral app on my Android smartphone. However, there is no available option to sign out from this extension, as the Sign Out button does not appear in the Profile Menu when using a Message-Only Extension, unlike with a regular user extension.
2 votes -
All-in-one MS Teams application with EX and CX capabilities
The customer wants to use a single application, MS Teams, that integrates both EX and CX platforms/systems. He prefers to use just one application for both.
2 votes -
Call Disposition Tagging & AI-Based Call Categorization
Feature Title:
Call Disposition Tagging & AI-Based Call Categorization
Summary:
Customer is requesting the ability to track and categorize calls more efficiently within their estimate queue. Specifically, they want a way to tag calls with predefined dispositions or use AI to automatically classify calls based on content.
Requested Functionality:
- Manual Call Disposition Feature:
- Allow agents to select a call disposition after each call.
Suggested disposition labels:
- Bookable Lead
- Not a Lead
- Callback Later
- Spam / Wrong Number
- AI-Powered Call Classification (Optional):
- Use RingCentral AI to automatically analyze call recordings or transcripts.
- AI should suggest or assign a disposition based on…
4 votes -
Changing voicemail and notification settings of call queue within mobile application
It will be more convinient if we have the option to change the notification settings of call queue through RingCentral Mobile Application
2 votes -
Prevent transcription of Credit Card numbers
Prevent transcription of Credit Card numbers within RingCentral App. We have a KIOSK at our campground facility and on occasion the will have to accept a credit card number over the phone. Ideally we would like the call transcribed but no Credit Card numbers.
2 votes -
Allow any kind of headsets to work with RingCentral's Background Noise Reduction Tool
As advertised on https://www.ringcentral.com/us/en/blog/reduce-background-noise/, RingCentral uses AI, so it should not only work on recommended headsets. It should work, whatever headset is used, so that the system only picks up the primary voice.
2 votes -
DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration
The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.
8 votes -
RC for google should have direct link to the call settings
RingCentral Google should have more settings that will direct her to the admin portal to set his incoming calls and the like
1 vote -
Remove Access on Create Messaging Team on RC app
We would like to remove the access on selected users to be able to create a group messaging team on message tab on RC app
3 votes -
Turn off Incoming Video Call Notification on Mobile
I am using an iPhone and PC most of the time, I want to have a feature where I can turn off video call notification on mobile app. Right now it rings both at the same time.
2 votes -
Display main number when transferring calls to internal extension
Display main number when transferring calls to internal extension
The receptionist is transferring calls internally to another extension. The receiving party should see the main number displayed, not the receptionist’s direct number
2 votes -
RingCentral phone app for windows view
I want to have the old RingCentral app view that only had a small rectangular window. since the new app is consuming a lot of space on my monitor
2 votes -
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
6 votes -
show extension when transferred
Ability to just show the extension of the user when transferring calls internally
2 votes
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