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Phone & Messaging

Phone & Messaging

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  1. In the favorite contacts list in the RC app, you can see the status of your favorite contacts, if they're available or on a call. But you can't see who the person is on a call with.

    In the HUD, you can see who the person is on a call with.

    Bring this feature to the favorite contact list too! I use the HUD to add contacts to my phone buttons, and don't have the same list set up on my favorite contacts.

    1 vote

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  2. There is a scan to fax option when sending a fax inside the RingCentral. Would it be better if there is a separate settings or tab for Scan to Fax feature inside the RingCentral app.

    1 vote

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  3. We have users who use only the mobile app.
    On the mobile app you are online only if the app is active.
    Is there any way to force online status even if the app is running on the background

    17 votes

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    1 comment  ·  Application  ·  Admin →
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  4. A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.

    86 votes

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  5. As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.

    5 votes

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  6. The customer wants the option to delete multiple voicemail messages. Instead of using the pencil icon, they would prefer to delete messages by holding the "Control" key and highlighting the voicemails they want to delete, or by using a three-dot menu option to select and delete them.

    2 votes

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  7. Call recording announcement to play even before connecting the call to the dialed number

    9 votes

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  8. Disable or Restrict Access to RingCentral Web App

    6 votes

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  9. Customer would like to have option to increase number of Personal Meeting ID for RCV from 9 to 10 or more

    1 vote

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  10. Option to see the message history while creating a new SMS message

    1 vote

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  11. Support the Yealink BH74 - Bluetooth Wireless Headset as listed recommended headsets for RingCentral application
    It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink BH74 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application

    1 vote

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  12. To make and receive calls via Apple Watch.For the Apple Watch to individually ring, the same way the iPhone rings.

    67 votes

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  13. Customer wants to add customize fields on his contacts. Which includes status and last date it was modified.

    3 votes

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  14. Hi TeamPlease have a feature for CNAM to work on mobile carrier

    100 votes

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  15. It would be great if we have the ability to login a call queue extension on the RingCentral app.

    6 votes

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  16. Listing for voicemails was MUCH better before you changed it - I miss having a larger preview of each message. The new way is more difficult to view and open and wastes a lot of screen space.

    1 vote

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  17. Customer wanted to have another tab on RC App as their homepage wherein they can insert excel to monitor their files.

    1 vote

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  18. Wanted to have the ability to reset manually the RingCentral app version report. I'm trying to navigate a mess where half of the people in my org had the EXE install and half were automatically updating like they should. Trying to get everyone on the same auto update version and have a report that confirms that’s actually the case.

    2 votes

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  19. We are trying to share a call audio in RC app to the RCV active meeting, contacted support was advised that the feature can only share the recorded meeting download and share it would be better if we can share the audio of an active call to the active RCV meeting using the RC app installed app on the PC

    2 votes

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  20. Gain the ability to use the RingCentral app for limited extensions

    5 votes

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