3232 results found
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Extend Parked Call Banner/On-Screen Display Time
We would like a configurable setting to extend the amount of time a parked call notification/banner remains visible on the screen. Currently, after a call is parked, the banner displaying the park extension (e.g., (\ast 801)) disappears from the screen too quickly.
Business Need / Use Case: When handling high call volumes, receptionists and team members often need to page a colleague or look up information before retrieving the parked call. If the banner vanishes after only two minutes, the specific park location code is lost.
Having the option to keep the parked call visible on the screen (or in…
2 votes -
RingCentral App cursor to be the normal cursor icon
Currently, the cursor when navigating RingCentral app shows "hand" icon.
Customer is requesting to put it back to the normal cursor icon.5 votes -
Edit RCV Meeting title when being generated instead of showing host's Name
Customer would like to have a feature when generating a link for RCV meeting then when link is clicked he would like to have the option to change the meeting title instead of showing the host's name video meeting.
1 vote -
Include Yealink WHB660 headset as part of RC recommended headset
Request to consider adding the Yealink WHB660 to RingCentral’s list of recommended and tested Yealink headsets. The customer experiences a consistent ~25-second delay when initiating calls via USB, while Bluetooth works normally. The headset firmware is up to date, indicating a potential USB integration or compatibility gap. Adding the WHB660 to the supported/tested list would help provide customers with broader device compatibility a
1 vote -
Customize Text Notification Sounds
Allow to have an option to customize the notification sounds in the RC app. Some of the user is complaining that all the included sounds are too short, so they are not being heard. Please help us to have a way to make use of additional sounds.
3 votes -
Display Abandoned Calls in the Desktop App
Please add a feature that displays missed or abandoned inbound calls in the desktop application when the caller hangs up before the call connects to an extension or is answered by a user.
Business Need:
Currently, if a caller disconnects before the call reaches an extension, the call is not visible in the desktop application's missed call history. As a result, users have no way to identify or follow up on callers who attempted to reach them but disconnected before the call was connected.Benefits:
Provides greater visibility into all inbound call attempts, including calls abandoned before connection.
Enables users…2 votes -
Option to Delete the “Accept Queue Calls” toggle on or button off in the RingCentral app.
Option to Delete the “Accept Queue Calls” toggle on or off button off in the RingCentral app.
1 vote -
Archive chat groups in Ring Central app
I would like to have the ability to archive a chat group so that it cannot actively be used, but we don't lose the chat history. All archived chats should be able to be searched and be available to look up data, but not be able to post new messages in an archived chat group.
1 vote -
Delete Message as whole on 1-on-1 direct message
would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .
10 votes -
switch accounts sync between mobile app and desktop app
Ability to have the option to sync the accounts login from the desktop app to mobile app. This will help us to save time and avoiding us to do it separately.
2 votes -
Disable ring tone but allow vibration on mobile app
We have several employees that just want to disable the ring tone on the app but still allow it to vibrate and get notifications on their cell phones via the app.
Please look into adding this feature.
1 vote -
want to bring the phone app on the desktop computer
HI Team,
Just a query.
Client complain that the existing upgrade Integrated desktop app for MacOS computer is not as convenient to use, specially for picking up calls compared to the RC Phone app.and request if we can revert the update or client will have the option to use the old RC Phone app instead. Please consider this as part of your future product update.
Regards,
Ram Carillo
APAC Support1 vote -
Ability to block users from transferring calls to certain extensions.
Block Transferred Calls To Certain Extensions
1 vote -
Sync SMS Read/Unread Status Across Multiple Devices for Single Extensions
Currently, when a single extension is logged into RingCentral on multiple devices, opening an SMS message on one device marks it as read across all devices. The customer requests that SMS read/unread states sync accurately across all active sessions, or that messages remain unread on secondary devices until explicitly opened on each client.
1 vote -
adjust or change the length of the incoming digital chat audio
Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!
6 votes -
SMS blocking
to have an option to individually block short code SMS receive in the RingCentral Application
3 votes -
Dial By Name
The customer expressed a preference to use the dial-by-name feature—such as entering the first three letters of a contact’s name—when connecting to an extension via the RingCentral app, rather than manually dialing extension numbers or direct lines for internal calls.
3 votes -
Documents Preview
Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.
12 votes -
Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.
Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.
2 votes -
Workflow: Automatic SMS After Incoming Calls to AI Receptionist
I’d like to request a feature that automatically sends an SMS whenever an incoming company call is routed to the AI receptionist. When a call comes in, the system should trigger an SMS to the caller’s phone number, ideally using customizable message templates based on the call outcome, such as answered, missed, transferred, or message taken. This would help businesses follow up with callers immediately, confirm that their call was received, and maintain better communication with customers without requiring manual follow-up.
1 vote
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