3261 results found
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Enable Live Closed Captions for Phone Calls Without AI Features
Short Description:
Request the ability to enable real-time closed captions for RingCentral desktop phone calls independently of AI features such as Automatic Call Notes or Call Transcription.Closed captioning is an important accessibility feature for users who are deaf or hard of hearing. Organizations should be able to provide live captions to these users without requiring them to enable broader AI functionality that may not be approved by their organization.
Ideally, administrators should have a separate setting or entitlement for Live Closed Captions that can be enabled per user or account without enabling AI call notes, summaries, or other AI…
2 votes -
high volume transfer
Add a UI feature where an external inbound call can be cold transfered to an internal member by "drag and drop."
Receptionist tend to have a VERY high call volume. She is having to manually search for the peron to cold transfer and THEN press 'transfer'.
when she is in the process of transferring and another call comes through - it kills the transfer menu she's in and drops the second call completely.1 vote -
Permanently minimize the AI Notes and Transcript box
Users asking to disable the the popout for notes and transcript when they dial a phone number
- you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
- please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
- some users may want the AI assistant for other areas of the app but not for the pop…
86 votesHi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!
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Enable Call Transcription in ACE for Internal Calls
Feature Request
Title: Enable Call Transcription in ACE for Internal CallsFeature Request:
Enhance the RingCentral app to support call transcription for internal calls between users within the same account, including calls involving extensions 118 and 119. Currently, transcripts are only generated for external calls, while internal calls do not provide transcription through Video Recording Insights.Business Impact:
Enabling transcription for internal calls would provide users with consistent access to call records and transcripts regardless of whether the call is internal or external. This would improve call documentation, follow-up, and overall usability of the recording and insights features.Expected Behavior:…
2 votes -
Number tag
Hi Team
Please add a feature were we can put a tag on different number for ease of finding it. please see example in attachment.
1 vote -
Enable the "Share Voicemail" Option for Non-Super Admin Roles
Please add the ability for non-Super Admin users to share voicemails via message, email, or text directly from the RingCentral app. Currently, users need access to the Messages tab to share voicemails. This feature would allow users to share voicemail recordings without granting them full permissions to the Messages tab.
2 votes -
Add an option in the RingCentral app that allows users or administrators to disable personal voicemail for a specific user/extension.
Customer Request:
The customer wants to continue having access to voicemail in the RingCentral app but would like the option to disable personal voicemail for calls made directly to their own extension.Requested Enhancement:
Provide a setting that allows users or administrators to disable voicemail specifically for a user's direct extension without disabling the user's overall ability to access voicemail.2 votes -
Increase Concurrent Login Limit per Extension
Increase the maximum number of allowed concurrent logins per extension (beyond the current ~5 session limit), or provide an admin-configurable option to set the allowed number of active sessions per extension.
Users with flexible or hybrid work environments often need to stay logged in on multiple devices (e.g., desktop computers, laptops, virtual machines, and testing environments). The current limit causes frequent unexpected logouts and interrupts workflow.
5 votes -
Separate Voicemail Greeting Management for Work Hours and After Hours via Phone Call
Summary:
Request to enhance voicemail greeting management functionality in the RingCentral Admin Portal and RingCentral App to allow separate configuration of Work Hours and After Hours voicemail greetings when updated via phone call.Current Behavior:
Currently, when a user changes the After Hours voicemail greeting through a phone call, the same greeting is automatically applied to the Work Hours voicemail greeting as well.This behavior prevents users and administrators from maintaining distinct voicemail greetings for different schedules.
Requested Enhancement:
Allow separate voicemail greeting recordings for:
Work Hours
After Hours
Ensure that updating the After Hours voicemail greeting does not overwrite…4 votes -
RCV Network Resilience: Optimize media routing to support default BT/EE routers natively (Router-Agnostic Solution)
Description / Use Case:
Currently, UK customers using default BT and EE Wi-Fi routers (such as the EE Smart Hub) experience severe uplink packet loss (up to 25%), freezing, and "Unstable Connection" errors during RC Video meetings, specifically when sharing their screen.While Engineering has identified the BT/EE router hardware as the bottleneck, competitor applications like Microsoft Teams handle video routing and screen sharing flawlessly on the same routers without packet loss.
The request is to improve RCV's network resilience and packet handling (e.g., adaptive bitrates, alternative port tunneling, or UDP fallback mechanisms) so that it can natively bypass or…
1 vote -
deskphone pairing - turning off the feature by device/computer.
RingCentral Embeded App Phone Pairing. When I turn off phone pairing from my Mac, it disabled on my Windows PC as well. We need to turn off phone pairing by devices. Currently it is synchronize, if you turn it off , it will turned off across all devices that you're sign in.
6 votes -
1 vote
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have option to delete message data export history
super admins have option to delete message data export history
1 vote -
A way to enforce “Use RingCentral (this app)” as the default phone app for all users to prevent calling issues.
A way to enforce “Use RingCentral (this app)” as the default phone app for all users to prevent calling issues and a removal of the “Use RingCentral Phone” option, or the entire setting, since the legacy application is believed to have been phased out.
1 vote -
Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts
Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts
We would like to request a feature that allows RingCentral users to send Glip messages to other users who also have RingCentral accounts but belong to different businesses, organizations, or separate RingCentral accounts. Currently, users may experience limitations when trying to communicate with other RingCentral users outside their own organization. Having this capability would make it easier for businesses to collaborate and communicate with external partners, clients, vendors, and other organizations that also use RingCentral. We recommend adding an option that allows users to search for, add, and…
1 vote -
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Use Case / Business Need:
Need to ensure that sensitive data is protected when call notes and transcriptions are sent via email.Desired Functionality:
Automatic or configurable PII masking in RingEX call notes and transcription emails.Clear instructions or interface within RingEX to enable this functionality.
Impact / Benefit:
Compliance with privacy and data protection requirements.Prevents exposure of sensitive information in emails.
Improves confidence in RingEX for handling sensitive communications.
4 votes -
Android widget to enable/disable call queue
Create a widget on Android/iOS to accept/disable call queues or manage individual queues
1 vote -
Support Static ERL Selection in Web Application (app.ringcentral.com)
Problem Statement:
Emergency Response Location (ERL) configuration is currently disabled in the web app interface with a notification stating that location awareness is unavailable in browsers due to technical limitations. While dynamic location tracking is restricted by browsers, users are also blocked from manually selecting or assigning pre-configured static ERL addresses via the web app, requiring them to install the desktop application solely to configure emergency settings.Proposed Solution:
Enable manual selection and configuration of static Emergency Response Locations (ERL) within the web application settings. Even if dynamic location detection requires the desktop app, users should be able to manually…1 vote -
Ability to group chat participants by role and mention the whole group at once
In large team chats it's inconvenient to reach only a specific subgroup (e.g. frontend, backend, QA, PMs) — you have to @mention each person individually from the full member list every time.
It would be great to be able to create saved participant groups inside a chat and @mention the whole group in one go, so that only those members get notified.
This would save time and reduce the chance of tagging the wrong people in day-to-day communication.
1 vote -
Display the extension number or the original caller ID on forwarded voicemail
Display the extension number or the original caller ID on forwarded voicemail instead of the contact/personal phone number.
2 votes
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