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2858 results found

  1. Background Voice Cancellation feature

    9 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  2. Auto Update - MSI install for RC app for IT

    There's no option on the https://support.ringcentral.com/download for Auto Update for RingCentral App for IT, it's only showing "Non-Auto Update" only
    Wanted to have the option to use the Auto Update for RingCentral App for IT from the download page: https://support.ringcentral.com/download

    1 vote
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  3. IVR Caller ID - Site Number / Phone number dialed showing on App & Deskphone IVR

    Looking for an option to on show on caller receiver per Auto-Receptionist on the account on which number/ site is dialed from the caller. We have 4 different main number on the account we want to show on the call receiver via app or desk phone on which site/number was dialed by the client or caller.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Cloud Recording Audio

    RC Meetings. Cloud Recording defaults to Speaker View

    When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
    When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
    Please explain a solution.

    5 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Make the "Set Status Message" more visible to what it is set to.

    Make the "Set Status Message" more visible to what it is set to. Similar to what Outlook does when you have your out of office message active. I often forget to clear my status after returning to the office.

    8 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. RingCentral AI transcription availability on RingCentral Archiver

    Customer would like to make AI transcription available on RingCentral Archiver as it can only be accessed on the RingCentral desktop application

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  7. Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.

    We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.

    64 votes
    Under Review  ·  17 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Hide RC app stand alone

    option to hide the standalone window, option is no longer available as shown on this KB:
    https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=RingEX&language=en_US

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  10. blocked outbound caller ID being tagged as spam

    When users select the "Blocked" number as their outbound caller ID, recipients often see the caller ID as "11111" or the call is marked as spam. As a result, the majority of recipients do not answer these calls, leading to communication disruptions and inefficiencies.

    Implement a feature that allows the option to whitelist "Blocked" Caller IDs to prevent them from being tagged as spam by recipients' phone systems. This ensures that calls made with a "Blocked" Caller ID appear legitimate and are not automatically declined by the recipient.

    12 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. include the caller's phone number in the call log details on the mobile app.

    The mobile phone details are currently only displaying the name, city, and state, but not the phone number. We need the phone number to be included when viewing the call details on the mobile app.

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Automated Transition Plan: Legacy App to RingCentral App

    Automated Transition Plan: Legacy App to RingCentral App

    1. Notification Implementation:

    A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.

    The notification includes:
    • Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”

    • Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).

    • Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”

    1. Seamless Auto-Update Process:

    • Upon clicking "Update Now":
    Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.

    • New…

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Add Dinosaur Emojis to RingCentral Chat

    This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)

    169 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Admin ability to disable the AI feature on company account.

    Admin ability to disable the AI feature on company account.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Hud Stay on Screen

    I want hud to stay on my screen even after i hung up the call. Currently it goes to dial pad after I hung up the call from hud.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Images category within folders under Message on mobile app

    In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Images category within folders under Message on mobile app

    In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Ability to disable File Upload Feature in RingCX Digital Chat

    Requesting an option or ability to disable the file upload feature in RingCX Digital Chat, as it poses significant security risks such as malware, spyware, and numerous other threats.

    1 vote
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Ability to switch between multiple RingCentral accounts within the application

    Ability to switch between multiple RingCentral accounts within the application
    Currently, the customer has four RingCentral accounts but is only allowed to switch between three at a time.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Downloading multiple PDF files on fax machine

    Customer would like to have the option to download multiple PDFs from their fax machine

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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