2959 results found
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Remove Time Limit on OTP
I would like the timer on the OTP to be turned off. When a new caller logs into a caller account, it sends an OTP to our email. The RingCentral OTP is only valid for a short period of time. I would like this to be turned off or at least extended so it can be input within a longer period of time.
2 votes -
Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App
disable the prompt “To send a call to voicemail, press Decline” when making a phone call
2 votes -
Fixed Outbound Caller ID for the App
Remove the ability of a non-super admin to change their Outbound Caller ID on the App.
Allow super admins change this ability through the Admin Portal.2 votes -
RC Mobile app compatible with IOS Voice Isolation
Voice Isolation on iPhones is a feature that enhances call clarity by minimizing background noise and prioritizing the speaker's voice.
1 vote -
Device alert to have a timing condition (ie offline for mor than X hours)
Improve the offline devices alerts. Right now the platform can send an alert from Analytics when more than 1 device is offline at a location. Looking for the ability to put a timeframe to be alerted after a device has been offline for more than 72hrs.
3 votes -
CIF version 2.0
CIF version 2.0 availability for Microsoft dynamics 365 download
3 votes -
Job Diva Integration
Job Diva integration for RingEX and RingCX
2 votes -
Switch to toggle back to the Old RingCentral App Layout
Ability to have the ability to go back to Old RingCentral Layout
50 votes -
Disable cover page automatically
Customer wants to have a feature. Wherein, they remove cover pages automatically; without them removing them manually.
3 votes -
Update User Template via API
Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.3 votes -
Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe
3 votes -
Option to show caller ID name or caller number in the RC app
Option to show caller ID name or caller number in the RC app
1 vote -
Support Multiple Account Sign-Ins with SSO in RingCentral App
urrently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
1 vote -
Align Ring Count Settings with Audible Ringtone Across Devices
Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.
1 vote -
Users logged out of app for an extended amount of time goes automatically to voicemail when there's an inbound call
Use case: Employee unable to provide notice to their company that they could not report to work and unable to access their apps would result to automatic voicemail without making any changes to his/her extension's settings or status.
Current behavior: Inbound call results to a ringing behavior from the caller side even user is actually logged out and already out of office.
This applies to user extensions set for 24/7 schedule and no active custom rules. User was able to log out of his/her app previously
1 vote -
He wants the record button to be invisible to the users
The record button to be invisible to the users, all calls are still recorded though
1 vote -
Share Voicemail via External Email
Share Voicemail via email
Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.
Please have an option to use other external email instead of just MS Outlook app.
2 votes -
Improvement for AI Notes Button on RC Mobile App
Problem: During a call on the RC mobile app, the "AI notes" button remains visible even after it has been enabled. This makes it very easy to accidentally tap the button and disable the AI notes feature mid-call, resulting in the loss of the call transcription and summary.
Impact: This issue forces users to either restart the call or manually take notes, which is inefficient and can lead to missed information. The primary benefit of the AI notes feature—automated transcription—is compromised by this user experience flaw.
Proposed Solution: Once a user has enabled the AI notes button at the start…
1 vote -
call number without using the app request
Request to have feature to call outside number without using any RingCentral app by just calling the number and providing code from RingCentral to any destination
1 vote -
Separate Call Recordings for Private Call Park
Current Behavior:
When using Private Call Park, the system only shows the recording of the parked portion of the call in the app. The recording of the initial call (when you first answered it) is not available.Requested Behavior:
We would like to have two separate call recordings when performing a Private Call Park, regardless of whether On-Demand Call Recording or Automatic Call Recording is enabled:Recording of the initial call when answered.
Recording of the call after it has been parked.
This enhancement would allow users to access the full call history for each interaction, even when using Private…
1 vote
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