3144 results found
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Option to assign or use RC number with Teams resource account
Option to assign or use RC number with Teams resource account (auto-receptionists/call queues) without configuring RC admin portal
2 votes -
Label Outbound Caller ID Numbers
We want to label or put a name on the list of phone numbers for outbound caller id on the RingCentral App. Since it will be easier to locate the outbound caller id we need to use.
2 votes -
Add group text functionality to the shared SMS Tab in the RingCentral Application
Add group text functionality to the shared SMS Tab
1 vote -
please add functionality in the Shared SMS in the RingCentral to send a group text
Business SMS Booster (Shared SMS Inbox) Functionality to send group Text
1 vote -
Ring Central Mobile App Refresh
Add a refresh key to the mobile Ring Central application as to allow changes that were made in the admin portal to show up without having to sign out of the application and sign back in. Right now, if you make any changes to user names, extensions, email addresses, the changes don't reflect in the application until the users log out, then back in.
1 vote -
Forwarded voicemails should include the transcript
Forwarded voicemails currently do not include the transcript, it has just the audio file.
Including the transcript will help the customer manage several voicemails effectively without listening to the audio
1 vote -
RingCentral for Teams Desktop Plugin for Mac on Apple Silicon
Recently on MacBook Neo (Tahoe 26.4) I have received OS notifications stating that the RingCentral for Teams Desktop Plugin will not be supported on future versions of MacOS.
This appears to be related to reliance on Rosetta, so please could you develop an updated Teams Plugin targeted at Apple Silicon? Thanks!1 vote -
Ability for multiple users to log in to one extension and conduct conference calls
Ability for multiple users to log in to one extension and conduct conference calls
1 vote -
Teams-Add In not appearing on user details
The customer is requesting a setting that would allow users using the RingCentral Teams Add-in to show up in their user details.
1 vote -
Allow Paging Extension to be entered as an external contact
I am not sure the reason why you can't add paging devices to Company Contacts, or in the HUD. But since you can't, can you give the ability for us to add them as an other external contact? Currently we can't add a contact if the number starts with an *. That seems like a simple fix for the short term.
1 vote -
Option to remove the Pause feature showing on active call
The customer would like to have the option to remove the pause feature showing when a user is on active call to avoid them having the option to pause the call.
1 vote -
Option to edit a past scheduled webinar to reschedule it and use the same webinar link.
This is for when the webinar was accidentally started, and the webinar link was already shared; we don't need to duplicate the past webinar or create a new one. We can just edit the past scheduled webinar to reschedule it and use the same webinar link.
1 vote -
Ability transfer a call on the same extension where the call is active
Both user's are using the same extension. If the caller requested to speak with the other user of the extension they want to transfer it to the same ext
1 vote -
custom rule for transfered call
We would like to request the ability for the RingCentral mobile app to ring only when a call has been transferred to the user. This would help minimize interruptions from direct or incoming calls while ensuring that transferred calls are still attended to promptly.
1 vote -
HID Touch Controls - Update so they do not disconnect held calls when using Ask First
When using a HID headset with touch controls enabled in the RingCentral Application, there is interference that happens with Held Calls when using the Ask First functionality.
If you have touch controls enabled on an HID device in RingCentral and use the Ask First function, then hang up the Ask First line to go back to the original caller... both calls are disconnected.
Tier 2 is aware of this issue and I was advised to create this feature request to coordinate with HID manufacturers to resolve this HID problem.
1 vote -
Pop-up: "How was your app experience?" shouldn't be persistent on asking the users' experience
Pop-up: "How was your app experience?" shouldn't be persistent on asking the users' experience
1 vote -
change presence based on the status of the user
change presence based on the status of the end user.
for example the status says lunch or on vacation, the presence will change to DND or OFFLINE without manually changing it.
2 votes -
Access IVR Menu Settings from the RingCentral Mobile App
I need to be able to update the IVR menu settings from within the RingCentral mobile app.
1 vote -
Restrict the User from inviting External Guest
We have an admin requesting a feature that would allow them to block or restrict users from sending invites or inviting external guests.
2 votes -
Feature Request: Preserve Custom Taskbar Icon Across Updates
Hello RingCentral Team,
I’m writing to submit a feature request regarding the RingCentral desktop app on Windows.
Each time the application updates, it resets or changes the custom taskbar icon I’ve intentionally configured. This happens consistently after updates and requires me to manually reapply the icon every time.
Please consider preserving user-defined taskbar icons across updates. Maintaining existing user customizations would improve the overall update experience and reduce unnecessary friction for users who rely on visual consistency in their workflow.
Thank you for your time and consideration.
2 votes
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