3104 results found
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Option to send a Message to another user or group in the account and tag it with a high-priority alert until the message is viewed.
This option is beneficial for important messages as it will continuously alert the other user or group.
1 vote -
headset remote desktop
Allow or expand the recommended headset and include the HX Gaming headset to work with the Remote Desktop app.
1 vote -
An option to set DND for 30 minutes or one hour for lunch break
So we don't forget to turn off DND
1 vote -
Ability to Remove Users from Default Teams
We would like to request that super admins be granted the ability to remove users from default teams. Currently, this process requires multiple steps in the admin portal, but allowing super admins to perform it directly would save time and reduce delays.
2 votes -
Include the Poly Voyager 50 headset in RingCentral's recommended headset
Please include the Poly Voyager 50 headset in RingCentral's recommended headset since it doesn't recognize the microphone properly.
1 vote -
Sale / Sharing of personal data enabled by default.
Sale / Sharing of personal data appears to be enabled by default. Shouldn't Ring Central PROTECT users from computer data mining.
1 vote -
guest user to get notification when someone send a message
guest member to get notification when someone send a message on there group.
1 vote -
Voicemail playback Speakerphone (speaker) icon in my Android (for example) app is not clear whether speaker is on or off.
Speaker icon turns Blue when ON but the speaker icon when OFF is simply a white version of the same icon. It should be a speaker with an X next to it or through it when OFF so it can be better determined if speaker is active.
This is regarding the Android RingCentral app. I don't know how it looks in the IOS app.
Thanks for listening.
1 vote -
Export RingCentral Chat History for Transition to Zoom
We are transitioning our phones from RingCentral to Zoom, and several users would like the ability to export their chat history directly from RingCentral. Currently, the only workaround is for users to manually select all chat messages (CTRL + A) and copy-paste them into Notepad, which is time-consuming and inefficient. Providing a native export option for chat history would greatly improve the user experience during platform transitions.
2 votes -
HUD - Ability to hide active call information (inbound and outbound )
able to hide all informatin of a call
2 votes -
Bulk Download Files and Documents sent in the RC App
It would be very convenient if there will be an option to download the files or documents sent through the RC app in Bulk since the current option to download the files in Workspace is one at a time. It will be difficult to download all of them especially if the stored files were accumulated for 5 years or more.
1 vote -
Break out Rooms availability
Breakout rooms are currently scheduled to be available in Q2 of 2026.
1 vote -
Multiple recipient for faxes and SMS
The caller wanting to make sure multiple users can receive faxes and SMS.
253 votes -
Allow custom fields for calls (Tagging/Documenting)
The customer would like to customize their call recordings for documentation/organization purposes. For example, they would like a text field where they can label the call and recording according to their claim, so they can easily document and tag them.
This is very helpful for tracking and simplifying tasks and provides efficiency.
6 votes -
message data export
Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.
The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.
7 votes -
Syncing contacts to other user
Give us an option to easily sync our contacts to other users using the RingCentral Application not by manually importing it into admin portal.
2 votes -
Add a discreet beep notification for call waiting on Android
Hello,
I would like to suggest an improvement for the RingCentral mobile app on Android.
Currently, when a second call comes in while you’re already on a call, the phone rings loudly, which can be disturbing both for the user and for the person on the line.It would be much better to have an option for a discreet beep notification, similar to how native Android calls or Microsoft Teams handle call waiting.
This would allow users to be aware of an incoming call without interrupting or distracting from the current conversation.Thank you for considering this enhancement!
3 votes -
RingCentral official integration app with FreshService.
RingCentral official integration app with FreshService. The current options are a paid app by Loyally and Zapier,
1 vote -
Option to Permanently Enable “Opt-Out” Message for Texts on RC app
Requesting the ability to permanently enable or turn on the “Opt-Out” message for SMS/Text within the RingCentral app. This feature would allow users to ensure that all outbound text messages automatically include the opt-out information, improving compliance with messaging regulations and reducing the need to manually add the opt-out message for each conversation.
Benefits of this feature:
Ensures consistent compliance with SMS opt-out regulations.
Saves time by eliminating the need to manually include the opt-out message.
Improves customer experience by clearly providing opt-out instructions in every message.
2 votes -
Ability to change color of FAVORITES, DIRECT MESSAGES and TEAMS folders
Right now it's possible to change the color of custom folders you create in the app.
Please make it possible to also edit the color of the default folders FAVORITES, DIRECT MESSAGES, TEAMS.1 vote
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